Crabtree Valley Mall Tours

My 4 stars really go to Jaylen, Mika, and Ricardo! Also, the very nice people during the manager’s reception and breakfast time. The property needs to be updated. The cleaning staff are lazy and act like they can’t see hair all over in the bathrooms. This was both times that I stayed here. I had to ask for cleaning supplies and rags to be left in my room. I watched a man act like he couldn’t see the multiple hairs in the shower. Someone came into my room, moved stuff around but never cleaned it. Then, when I called to the front desk, the lady that they sent up to clean told me to leave and had an attitude. On my first stay, I was told the shuttle can’t take me to the airport or pick me up. That was a complete lie. My second time, I found out that the shuttle can do airport rides. Made me spend extra for Ubers when I did not have to order an Uber. I will not stay at this property again!

Property was quiet, basic necessities in place, with an added bit of luxury.

This place was lovely! The staff was also super helpful when our flight was delayed! We will certainly be staying here again!