Outdoor pool, sun loungers
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Reviews of Holiday Inn Express Danville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Danville, an IHG Hotel
2121 Riverside Dr, Danville, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 433 reviews" "
Rating 8 - Good. 123 out of 433 reviews" "
Rating 6 - Okay. 37 out of 433 reviews" "
Rating 4 - Poor. 11 out of 433 reviews" "
Rating 2 - Terrible. 5 out of 433 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice! The bed was comfortable, and the shower was very relaxing. The bathroom was equipped with Dove products (body wash, shampoo & conditioner, and lotion) and a hairdryer. The room also had a Keurig coffee maker, which was a major plus! The breakfast buffet was available every morning from 6am-10am and offered scrambled eggs, pork sausage, turkey sausage, cheese omelets, pancakes, coffee, fruit juices, and a variety of other breakfast items like danishes, pastries, bagels, and fruit. The hotel also has an exercise room and laundry room that we did not use, but good to know they were available.
Stayed 2 nights in May 2024

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again. Very clean, staff friendly, wonderful breakfast options, comfortable bed.
Stayed 2 nights in May 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2024
Response from Teresa on May 17, 2024
Francisco, we are glad you enjoyed your stay with us and hope to be welcoming you back again soon. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

8/10 Good

charlie

Traveled with partner
It was nice hotel
Stayed 1 night in May 2024
Response from Teresa on May 17, 2024
Thank you Charlie for completing this review. We always enjoy sharing comments with our staff.

10/10 Excellent

tanya, baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That one night to go to Danville and celebrate my aunts accomplishments with the bus portraits. The hotel was convenient because all of our relatives stayed there. I think Price could be more effective and cheaper.
Stayed 1 night in Feb 2024
Response from Teresa on May 17, 2024
Thank you Tanya for taking the time to post this review and we are so glad you were able to enjoy time with family. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks fairly new. There is a river walk at the back of the property that we enjoyed. The people were really nice and helpful. Restaurants were within driving distance.
Stayed 1 night in May 2024
Response from Teresa on May 17, 2024
Thank you Kimberly for posting this positive review. We are so glad you were able to enjoy the Riverwalk trail, it is really nice this time of year. We look forward to welcoming you back again soon.Kind regards, Teresa Webb, GMHoliday Inn Express, Danville VA

6/10 Okay

MILES, PITTSBORO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ON CHECK IN WE WENT TO THE ASSIGNED ROOM, BUT SOMEONE WAS ALREADY IN THE ROOM. WE RETURND TO THE DESK AND THEY COULD NOT EXPLAIN THE MIXUP, BUT THE MAN DID GIVE US ANOTHER ROOM, BUT WITH ONE KING BED INSTEAD OF TWO BEDS WE HAD RQUESTED. IT WORKED OUT OKAY AFTER WE WENT BACK FROM THE 3RD FLOOR TO THE DESK FOR ANOTHER ROOM.
Stayed 2 nights in May 2024
Response from Teresa on May 17, 2024
Thank you Miles for completing the survey and letting us know of your issues at check in. We value our guests feedback and work hard to make sure similar issues do not occur in the future. We do apologize as I can see how that can be frustrating that can be after traveling and hope you will give us another chance if you are in the area again. We do appreciate your loyalty. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Bebe

Liked: Cleanliness, staff & service, property conditions & facilities
The people were patient and kind.
Stayed 2 nights in Apr 2024
Response from Teresa on Apr 30, 2024
Thank you Bebe for the great review. We work hard to offer high quality service to every guest and will definitely be sharing your comments with them. Come and visit us again soon.Kind regards, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Daniel, Fredericksburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed being near the Dan River walkway, the nearby convenient shopping, the YMCA was very close, the free breakfast each morning, and the staff were very pleasant and helpful.
Stayed 2 nights in Apr 2024
Response from Teresa on Apr 30, 2024
Daniel, thank you for sharing this positive review. We appreciate our location here in Danville just as much as you do. We hope you will stop by again soon when you're in the neighborhood. Sincerely,Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

MILES, PITTSBORO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, and so was the bathroom. The breakfast room had room to sit down to enjoy the excellent choices of options for breakfast. Even the coffee was good. We will definitely stay there again!
Stayed 1 night in Apr 2024
Response from Teresa on Apr 30, 2024
Thank you Miles for providing feedback on your recent experience. We are so glad you found everything to your liking and hope you will visit us again soon. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was brief but it was a pleasant experience.
Stayed 1 night in Apr 2024
Response from Teresa on Apr 30, 2024
Thank you William for the 5 out of 5 review and for sharing your recent experience even it is was a quick visit. Hopefully you can come back and stay longer next time and enjoy some of what our town has to offer. Sincerely,Teresa Webb, GMHoliday Inn Express, dDanville VA

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
I very much appreciated the fact that they have handicap rooms and ADA accessible showers.
Stayed 4 nights in Feb 2024
Response from Teresa on Mar 12, 2024
Thank you Robert for sharing your comments with us and we hope to see you again soon.Kind Regards, Teresa WebbGeneral ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top notch hotel. Extremely clean and great breakfast.
Stayed 1 night in Feb 2024
Response from Teresa on Mar 12, 2024
Thank you Mark for a great review and for taking the time. We hope you will be coming back again soon. Teresa WebbGeneral ManagerHoliday Inn Express, Danville Va

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Great bed. Great breakfast.
Stayed 1 night in Feb 2024
Response from Teresa on Mar 12, 2024
Thank you Angela for taking a moment to share your experience. We are so pleased to hear you found the rooms and breakfast to your liking. We look forward to welcoming you back again soon. Teresa WebbGeneral ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Korii checked us in and was so helpful and polite. The hotel was clean and close to the Casino and other eateries. Breakfast was hot and stocked. No complaints. Would stay here again.
Stayed 1 night in Feb 2024
Response from Teresa on Feb 21, 2024
Thank you Alisha for sharing a review of your recent experience with us. We have made Korii aware of your comments a well as the breakfast staff. We hope to be seeing you again soon. Best regards,Teresa Webb, General ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Mary Nell

Stayed 3 nights in Jan 2024
Response from Teresa on Feb 21, 2024
We appreciate you Mary for completing this review and that you found our service to your liking. We look forward to seeing you again soon.Teresa Webb, General ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Jeffrey

Stayed 3 nights in Jan 2024
Response from Teresa on Feb 21, 2024
Thank you Jeffery for taking the time to complete this review and sharing your experience. We look forward to welcoming you back again soon. Sincerely, Teresa Webb, General ManagerHoliday Inn Express, Danville VA

8/10 Good

terry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sylvia

Stayed 1 night in Dec 2023

10/10 Excellent

Tanya, Rural Retreat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking, convenient shopping. Love the dove products in the room
Stayed 1 night in Dec 2023

10/10 Excellent

J

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All expectations were met. Outside behind the hotel there was a fair amount of litter.
Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easiest check in i ever had.
Stayed 1 night in Nov 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David, Mechanicsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great exercise room and facility.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Accommodating
The stay was very convenient. Staff was kind, the facilities were clean, and the location was great. The complimentary breakfast is excellent and worth the stay alone.
Stayed 3 nights in Nov 2023

10/10 Excellent

Arleen

Traveled with family
Everything was clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Rose

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Loved the breakfast
Stayed 3 nights in Oct 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tobin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for what we needed. It was clean, the staff was very friendly, the breakfast was great, and check-in was fast.
Stayed 1 night in Oct 2023

10/10 Excellent

Darlene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed a good nights sleep, cleanliness, and breakfast.
Stayed 1 night in Oct 2023

6/10 Okay

joan

Disliked: Room comfort
Cold room
We had a problem getting heat. Room was changed with no problem.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley, Plymouth

Traveled with group, Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Highly recommend!
Stayed 3 nights in Sep 2023

10/10 Excellent

Ashley, Plymouth

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down awesome! Staff were great, beds were great, rooms clean and breakfast was delicious!
Stayed 8 nights in Sep 2023

10/10 Excellent

Ashley, Plymouth

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, the staff were wonderful and so kind! Secondly, the breakfast was awesome! Lastly, the hotel was well cared for and the beds were very comfortable! Everything was great, but the staff made our stay excellent!
Stayed 8 nights in Sep 2023

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay..convienent for my needs
Stayed 1 night in Sep 2023

10/10 Excellent

Deleanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rough Start
Normally my experience with Holiday Inn's are good without any issues. However, this time around was stressful. My party booked 2 rooms and in the first 30 minutes of checking in 1 room, my husband's sock caught on a fish hook that was attached to the room's carpet. Luckily, it did not catch his foot, but it was quite scary knowing that there was a fish hook in the carpet. The fish hook blended into the carpet which is why my husband didn't see it. We gave the front desk the fish hook after unhooking it from the carpet and sock. They just said that they would let their manager know. In the other hotel room, the electricity went out. The TV and lights weren't turning on. We notified the front desk and they weren't sure what to do, so they just moved us to a different room. In our new room, the AC wasn't working. When we called the front desk they walked us through on how to reset the AC. We had to go underneath the AC unit, make sure it was plugged in, and press the reset button. After 10 minutes of struggling and looking for the reset button, the front desk offered to come reset it for us or switch us to a different room. Right after asking, we were able to find the reset button and the AC turned back on. Luckily, no other issues happened. The hotel was fairly clean, good breakfast buffet, clean outdoor pool, friendly staff. However, after the fish hook incident, the power turning off, and troubleshooting the AC unit ourselves, it was not an overall enjoyable experience.
Stayed 2 nights in Sep 2023

10/10 Excellent

Debra

Stayed 1 night in Aug 2023

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was sweet
Stayed 3 nights in Jun 2023
Response from teresa on Jul 11, 2023
We appreciate your comments on the housekeeping staff and hope you will come and visit us again soon.Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

6/10 Okay

Sheniqwa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. I had no air. They gave me a fan.
Stayed 1 night in Jun 2023
Response from teresa on Jul 11, 2023
Thank you Sheniqwa for your feedback concerning your stay. We are glad to hear you liked the hotel and we sincerely regret your AC was not working properly. We hope we have the chance to welcome you back again in the near future. Sincerely,Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Shelia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a quick stay here on a road trip from DC to a family reunion. I liked it had an outdoor pool, free breakfast and free parking. The bowling was close too. I’d definitely stay here again when in the area
Stayed 1 night in Jun 2023
Response from Teresa on Jun 28, 2023
Thank you Sheila for sharing your positive comments on your stay with us even though it was a short visit. Keep us in mind on your next trip to the Danville area. Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Tracy, wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property
Stayed 3 nights in Jun 2023
Response from Teresa on Jun 28, 2023
Thank you Tracy for the 5 out of 5 review! We will share this with the team to let them know to keep up the amazing work. Teresa Webb, GMHoliday Inn Express, Danville VA

4/10 Poor

William, Huntersville

Liked: Cleanliness, staff & service, property conditions & facilities
When I booked the room, I selected the more expensive option for a King bed. It was only like $10 but when when I got to the hotel they said the King room was not available and I had to go to two queen beds.
Stayed 2 nights in Jun 2023
Response from Teresa on Jun 28, 2023
Dear William, Thank you for providing this important feedback. It certainly appears something went wrong with your reservation, you should have received the exact room type you reserved and paid for. If you are back in the area any time soon please contact me personally so I might be able to assist directly with needs.Sincerely,Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in May 2023
Response from Teresa on Jun 1, 2023
Thank you for the 5-star review and for taking the time. We hope to see you again soon. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

8/10 Good

Spencer, Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Teresa on Jun 1, 2023
Thank you for your review and for taking the time. Your feedback helps us to improve service for all of our guests. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Pato

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from Teresa on Jun 1, 2023
Thank you for the 5-Star review. We will share this with the staff to let them know to keep up the amazing work. Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from teresa on May 25, 2023
Thank you for taking the time to leave us an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Teresa WebbGeneral Manager Holiday Inn Express, Danville VA

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Teresa Webb on May 16, 2023
Thank you for sharing your experience with us. We hope to be seeing you again in the near future.

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very friendly and inviting. Room was clean. Breakfast was very good.
Stayed 1 night in May 2023
Response from Teresa Webb on May 16, 2023
On behalf of all of us at the Holiday Inn Express Danville VA. I would like to thank you for sharing this great review about our hotel. We are so glad you enjoyed your stay and hope you will be able to visit us again soon.