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Reviews of Holiday Inn Express New Delhi International Airport T3, an IHG Hotel

3 out of 5
Holiday Inn Express New Delhi International Airport T3, an IHG Hotel
Level 5, Terminal 3, Indira Gandhi International Airport, New Delhi

Reviews

6.4
Rating 10 - Excellent. 245 out of 873 reviews" "
Rating 8 - Good. 192 out of 873 reviews" "
Rating 6 - Okay. 127 out of 873 reviews" "
Rating 4 - Poor. 91 out of 873 reviews" "
Rating 2 - Terrible. 218 out of 873 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jayendra

This hotel can only be used if one is flying out of T3 Terminal at IGI Airport! No one informed about this at the time of booking. Since our local flight was out of terminal 1, we could not have access to the hotel and lost our money. Expedia should have informed us of this requirement and should refund the amount.
Stayed 1 night in Apr 2024

4/10 Poor

Faisal

Liked: Cleanliness, staff & service
The reservation experience was a nightmare. So many regulations on which side one can stay (domestic or international), cannot even stay unless flights are from terminal 3, and none of that is mentioned during reservations. Very hard to find at airport However the hotel staff is amazing. Once Mr. Nawab met me, then everything was taken care of. He took ownership of everything and provided amazing service. I hope the hotel fixes its reservations experience so that the great experience the staff provides is complete
Stayed 1 night in May 2024

10/10 Excellent

Paula, Newburgh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was great thanks to Nawab Shah he found us looking for help to find the hotel desk at the airport. He was kind knowledgeable and very helpful. We would highly recommend a stay at the Delhi Holiday Inn.
Stayed 1 night in May 2024

10/10 Excellent

Syed

Good stay
Stayed 1 night in Apr 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay if a long layer over But you cannot leave hotel to get outside Breakfast was good Cooked to order Wake up call did not happen
Stayed 1 night in Apr 2024

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was inside the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Surender, MACON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay Clean convenient and excellent staff
Stayed 1 night in Apr 2024

10/10 Excellent

Rajesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible from T3 But needed to be escorted inside and cannot leave hotel to go outside.
Stayed 1 night in Apr 2024

8/10 Good

Rakesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Staff attitude is poor unhelpful disrespectful. For a hotel is decent clean enough easy to access.

10/10 Excellent

Gopal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were delightful.
Stayed 1 night in Mar 2024

10/10 Excellent

Tony, Bellevue

Stayed 1 night in Mar 2024

6/10 Okay

anamika

Liked: Staff & service
It was very hard to find. There are no signs how to get to the hotel.
Stayed 1 night in Mar 2024

6/10 Okay

VK

Traveled with partner
Very difficult to get into the hotel. Small rooms with less than desirable shower facilities. Expensive.
Stayed 1 night in Mar 2024

8/10 Good

Harmohan, Mississauga

Traveled with family and small children
Liked: Cleanliness
It is an average hotel, but it is convenient.
Stayed 1 night in Mar 2024

6/10 Okay

Sukhbir

Stayed 1 night in Mar 2024

10/10 Excellent

Paresh, Crystal Lake

Stayed 1 night in Feb 2024

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service
Staff was super nice and the hotel itself was nice for a 1-night airport stay. It was hard to find since you have to meet someone at a small pop up sign, and then you go through a ton of security check points to get to the actual hotel. The biggest downfall was not being able to leave the hotel once you've checked in, but it makes sense because of all of the security
Stayed 1 night in Feb 2024

8/10 Good

lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very comfortably furnished hotel. The bed was fabulous, as was the lovely hot shower. The restaurant was good, especially the breakfast. The staff were so friendly and helpul. I stayed in room 110. Its next to reception and the lifts. Its VERY noisy. I could hear everyone checking in and out all night. Music playing, phones constantly ringing, lifts making that noise when the doors open. Vacuum cleaning the carpets, anyone, including staff having a nice chat right outside the door. Didnt sleep a wink. Its very expensive given the reason i booked the room was to have a good rest between flights. I left the hotel completely exhausted. Nice people, nice room, i would only ever stay there again if they could guarantee a quiet room
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

6/10 Okay

mark

Liked: Room comfort
Just ok
Difficult to get to. No one seems to know where it is. Confusing whether to book domestic (before you check in) or international (after you check in to your flight). Delays getting to your room (paper register 3x plus bag scan plus long walk). The place smells and feels damp and moldy, though the bed and shower good. Restaurant convenient, gym adequate. Shower is either cold or scalding. Internet down half the time. Main convenience is you are in the airport and can walk right down to check in to your flight
Stayed 1 night in Feb 2024

10/10 Excellent

Subrahmanyan

Stayed 1 night in Jan 2024

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, property conditions & facilities
We lost our money as this inside T3 after security check-in. Not for folks who are not flying out of T3 or want to be stuck in hotel room. This was not made clear
Stayed 1 night in Jan 2024

8/10 Good

tse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

DANIEL

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
All.was good, price was too high.
Stayed 1 night in Jan 2024

6/10 Okay

Alex

Business traveler
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Jan 2024

4/10 Poor

Shigeru

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in process was bit pain due to security gate clearance procedures. It’s not avoidable but it took long time to check in to my room. Room was small and old amenity. This hotel is design for only transit passengers so I understand that there are not any luxury arrangement but price of $185 will not justify. I don’t think I’ll use it again.
Stayed 1 night in Jan 2024

2/10 Terrible

Padmavathi

Traveled with family
Disliked: Staff & service
Never book this hotel. period.
This hotel should not be booked at all by Hotels.com. First, it is located inside the airport. The security at the gate will not let any customer reach the hotel unless one is accompanied by the Hotel staff. The hotel staff does not pick up the phone. I stood for an hour outside the airport trying to reach the hotel staff. Once a customer enters the hotel, they cannot leave the hotel to go and have dinner. I could not receive my wife who was joining me on another flight. She also had the same experience trying to get into the hotel. The security made it like a visit to a jail instead of a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escort Required
The staff & convenience were great and the food was good. The rooms are small and everything is painted black (including the hallways) so they felt smaller. The amount of black and the low ceilings gives the hotel a foreboding feeling. Make sure you call the day before so you can learn how to connect with the escort who is required to get you to the hotel.
Stayed 1 night in Jan 2024

2/10 Terrible

Nikita

Stayed 1 night in Jan 2024

2/10 Terrible

EDWARD

Stayed 1 night in Jan 2024

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. The dining meals, cleanliness, and staff were great. Special thanks to Mandeep Sing F&B manager, and also Manoj in the dining oversight. Great job!
Stayed 1 night in Jan 2024

2/10 Terrible

Sunil

Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nawab Shah was the greeter who got me into the hotel; he was very efficient and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, particularly at checking in. Nawab Shah was extremely helpful in efficient in the check in process and navigating through security and into the hotel, and helping me in my room. What a great way to start my trip in India
Stayed 1 night in Dec 2023

10/10 Excellent

madhurima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located inside the T3 premises with the staff available to receive the guests at the pick up point. They escort the guests to the hotel check-in counter taking care of all the security measures needed on the way. I was received at the gate by Mr Adnan who was very professional and efficient. He made sure the security processes on the way to the hotel are duly completed quickly so that I could avail maximum rest time in the room as my arrival flight had got delayed to late night for which my stay hours were very limited. As my departing flight was early morning for which I had to checkout before the breakfast start time, he also provided the option to package the breakfast which was much appreciated. I would recommend thw hotel for a hassle free rest time for transit passengers.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Yashu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is inside the airport and convenient.

10/10 Excellent

Ashutosh

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas, Belmont

Stayed 1 night in Dec 2023

10/10 Excellent

Uma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place to spend the night instead of being stuck at the airport terminal all night. Just make sure you pick the right one. We decided international since we were coming from out of the country, but that was incorrect since we had a final flight locally, so we had to wait a little while the staff changed things around
Stayed 1 night in Dec 2023

10/10 Excellent

Elena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient.
Stayed 1 night in Dec 2023

8/10 Good

Yue Kit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel for over night transit
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for quick departure from airport but bureaucrcay to actually get in was daunting.
Stayed 1 night in Nov 2023

8/10 Good

Tarana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located within the airport, rooms were clean, food was great, breakfast was awesome & the staff were very helpful especially Anand Chaudary & Akash. Anand went above and beyond not only to assist us in the hotel but helped us with our connecting flight issues & stayed with us until we checked in for our flight. He was very polite, well mannered and a perfect person to be in the service industry, thank you Anand for all your help.
Stayed 1 night in Nov 2023

4/10 Poor

Soumen

Stayed 1 night in Nov 2023

4/10 Poor

Eric

No one answer the phone at the reception. So was very hard to get through security Not much fruit breakfast Non enough Vegetarian Options
Stayed 1 night in Nov 2023