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"Washing machine and dryer took forever as the washer wouldn’t spin the clothes out so they were saturated going into the dryer and the Room wasn’t vacuumed. Staff were friendly and helpful, good location."

"Amazing hotel with great amenities and a lovely vibe. Loved the guest laundry and the breakfast every morning. Would definitely stay here again."

"Good location but a tired hotel with rooms needing a makeover. For the price there are better options available elsewhere."

"Great hotel!"

"This is a wonderful hotel but was very disappointed with the staff on check in. We arrived after 2pm, check in was 2pm, and the room wasn't ready. We sat in the foyer for almost an hour then when I approached the Duty Manager he me told the room had been ready for awhile. Clearly they hadn't noted that I was sitting in the foyer with a person in a wheelchair and approached us to say that the room was ready. Secondly in order to eat at the in-house restaurant we were made to go out in the cold and go through the kitchen. There is clearly no wheelchair access to the restaurant and this is not made clear or signposted anywhere that we could see. In other places we have stayed they have had a chair lift that will take the person in the wheelchair to the dining room. This was some what disappointing and extremely demeaning to have to go through the kitchen. Notwithstanding that we had to exit the building on a very cold morning in order to get to the restaurant for breakfast"

"This hotel was fantastic. Will definitely stay again."

"We really enjoyed our stay at the Novotel Queenstown Lakeside overall. The room was cared for daily with clean towels(if needed) and bed made. The hotel itself is situated at the edge of the lake by a wonderful botanical garden. The staff was welcoming and helpful. We didn't need to interact with desk help much after check-in. definitely a great recommendation for staying in Queenstown."

"This was a quick stop on our trip. It met the needs and was comfortable. Staff was helpful. Beds were comfortable"

"Right in the heart of wanaka. Everything is walking distance."