⭐ **Very Disappointing Experience – Reservation Not Honored**
I would give **0 stars if Google allowed it**.
We had a **confirmed reservation with a confirmation number**. After arriving at the hotel, we went to the front desk and showed our reservation. The front desk representative told us that **there was no room available and that our reservation was not valid**.
The way we were treated was extremely disappointing. The front desk representative was **rude, arrogant, and unwilling to help**. We were repeatedly told that all rooms were full and that our reservation would not be honored.
There was also **no manager or other responsible staff member available** for us to speak with. We were simply told to send a picture of our reservation to a mobile phone number. When we tried to discuss the situation and find a solution, the front desk representative said he would **end/cancel the call**.
If a hotel provides a confirmation number for a reservation, guests should reasonably expect that reservation to be honored. If there is a problem with the booking, the hotel should take responsibility and help the guest find a solution—not turn the guest away after arrival.
This experience was extremely frustrating and unacceptable. **I strongly recommend that management look into how reservations are handled and, especially, how guests are treated at the front desk.
I am posting this review so that other customers can be aware of this experience before making a reservation.