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"The room is always clean The staff always smiling "

"Responsive staff"

"I stayed here one night and it was lovely. Rooms were clean and the staff was at the shangri-la level. i will say that the staff wasnt fully fluent in english, which is what that is in a foreign country."

"This is one of the best hotels I stayed in. The expectations on a 5 stars hotel is high, and Sheraton Guangzhou took it further. Stayed in the club room, the services provided in the club lounge was spotless. Travelled with my elderly parents and coincidentally affected by typhoon Ragasa. The crisis management of the hotel was beyond expectations. Hotel staffs took great care of the guests, with more than expected selection of food in the club lounge, knowing that guests would not be able to travel out for dinner. The hotel gave us late check-out without asking because of my delayed transportation. Special mention to Jenny, who went the extra miles when I needed help with extended stay. For a 5 stars hotel, the high-quality hardware is expected. What makes it different from the rest is the service staffs, and Sheraton Guangzhou did just that to make it a league above the others!"

"Second time staying here and even better services. Hotel staff are top notch! Breakfast is great, hotel is nice and room is clean, spacious and comfortable. Highly recommended! And will sure stay here again! "

"very good"

"This hotel room is great and the staffs is very helpful and polite. Moving around from this hotel is very convenient too. I enjoyed my stay here."

"Friendliest staff ever "

"Clean and fresh room with city views & orchids! Buffet breakfast was a treat and an experience not to be missed. Restaurants foods was fresh and delicious! (Pricy food compared to any other outside restaurants. Amenities are excellent as is the swimming pool/s."