Douglas-apsley Vacation Rentals

"Fantastic Resort, very attentive staff, good quality amenities."

"Lovely spot. Got a free upgrade to a waterfront room, employees were extremely friendly and welcoming. Yes, the room was outdated but thats the charm of the place. Comfy beds, clean bathroom, and a great espresso machine in the rooms with local coffee pods. We had dinner at their restaurant - amazing food and service. Incredible unique menu using local food and produce with an amazing ambience. You can not find this at a Hilton nor a Marriot. Could not recommend The Waterloo Hotel more. Not to mention Swansea is a sweet little town on the water with great coffee and an epic nine hole course."

"Can’t complain about the bed. The property itself is pretty tired and dated for the money. Unlikely to stay there again."

"The paired wine tasting with Ela was excellent would strongly recommend you give this a go you won’t be disappointed."

"Room was ok,bathroom was a bit small and really needed light in main room were bed was couldnt see a thing at night as there were only bed lamps, meals were ok,laundry was ok but drier was on a sad lean but did the job overall place was dated "

"Generally nice room that met basic expectations. Not sure if the bar that is part of the same staff workforce as the staff at the bar were rude, cranky and a pretty ordinary experience. The check in staff were friendly and accommodating "

"Overall, this is a decent getaway spot, but it falls far short of the "resort" title they advertise. We booked the Aurora Dome, drawn in by the promise of seeing the southern lights. Unfortunately, we didn’t see any, though obviously that’s up to nature. The dome itself is basic but comfortable—equipped with a couple of chairs, beds, a light, and a heater. However, be aware that there is no private bathroom; guests share a public toilet and shower block. The biggest issue was the complete lack of hospitality and organization. We checked in at 7:00 PM to find no reception and no staff on-site. We had no idea which dome was ours. I texted the host number and received no response. We were left confused and frustrated until a kind fellow guest helped us out, showing us what the staff had told him earlier. For the price they charge, you expect someone to be available. When I finally got a call back from the host, I asked why there was no one to check us in or explain the property. The response was: “My people work from 7 am; they need to go home and rest and be with family.” That’s a nice sentiment for a boss to have, but it leaves paying guests abandoned. There is no hospitality here. "

"Great meal "

"Convenient location Very clean room Very quiet place Very friendly staff "