2/10 Terrible
Margarito
Traveled with family
Aug 16, 2024
Disliked: Staff & service, amenities
1. The lady in the reception lobby in the diner, she gave us two double beds when our reservation is for a two queen beds. She found the name in the reservation, printed the form for me to sign, I saw it was for two double bed, we are 5 in the family, can’t fit in two double bed. She said they don’t have what the online reservation gives. Why she didn’t mention the beds before printing out? Glad I read it before I signed. I said we won’t check in if it’s not two queen beds. Then that’s the time she arranged for us to have a two queen bed room. What kind of service is that? Is she trying to trick us? It was reserved November 2023, if they don’t have two queen bed room, then why wait until the check in time Aug 5, 2024 before letting us know so we can make changes early? She almost check us in, giving us a two double bed room that we didn’t reserved for and not letting us know.
2. They ask for $25 deposit upon checking in. It’s been 5days since we left and the deposit is not returned. We took a photo before we left. Everything is there, no stains whatsoever and we are not smokers, we didn’t even use their hotel’s shampoo and soap. They didn’t return our deposit.
3. Very weak wifi.
4. This hotel is a Wyndham hotel but unlike other Wyndham hotel, they don’t offer free breakfast.
I’m not coming back in this hotel for the next Gillette pathfinder camporee.
Margarito
Stayed 6 nights in Aug 2024