Downstate New York, New York hotel rooms at the CitizenM Hotels

"You cannot beat the location of this hotel and the staff are very nice. The elevators often didn't work or the wait was very long. There is also a long line in the breakfast line each day, and there is no separation for those just getting coffee. "

"Good hotel"

"Bathtub overflow, not draining properly, housekeeping issues with proper towel supply "

"Overpriced, rundown and mismanaged in every way. Staffed by incompetent aliens who could not communicate with each other or respond to the most simple requests. Broken furniture. The bathroom was extraordinarily uncomfortable. The sink, shower, and toilet all malfunctioned, in addition to being shoved into a space so small it was impossible to keep it clean. One day we were even denied washcloths because the hotel had supposedly run out of them. Catastrophically bad."

"The stay was great except for the elevators. There are not enough elevators for the amount of guests. Getting a elevator in the morning can be a long wait especially if you’re on the lower floors. By the time it got to us it was full and you have to wait for another. On the morning of leaving we had to carry down our luggage via the stairs as getting a lift with space was impossible. Apart from this we were happy with our stay"

"Great location and for an older hotel in great shape!! "

"Excellent service, hotel was clean they offer free breakfast coupons would definitely book again. "

"It is a somewhat old hotel but clean. Location is fantastic. Rooms have safe and desk but no fridge. Bathroom is small, especially the sink. Shower is weird with 4 distinct knob but hard to fine tune the temperature."

"Great location very friendly staff very accommodating our flight in lead to late so we was able to leave our bags with the bellhop."