Find hotels in Downtown Gatlinburg, Gatlinburg

"Some staff were friendly and some were not. Room was clean. Restaurant was only open 3 hours a day. Should have a restaurant in each hotel that is open during the day. Our room was too far away. We were exhausted each day from walking the hallway."

"Some of the best and professional service we have ever had anywhere. "

"The breakfast was wonderful both mornings we were there! My only complaint is the restaurant was so short staffed that it was impossible to get drinks or food. We sat down and waited 15mins before being greeted."

"The only thing I was not happy with was PAYING $15 per day do parking and it was their parking lot attached to the hotel !! "

"This was such a great place to stay! It was clean, the staff were friendly and helpful, and there was something to do for everyone! We got rained in one evening and everyone still had a great time. We will definitely stay here again!"

"Just don't. This place has run down so much. We stayed here for nostalgia reasons but never again. Everything is so run down. Water stains all over the room. Piece of metal sticking up near fireplace causing a trip hazard. Fireplace didn't work. Elevators don't work. Just demolish it. "

"Absolutely beautiful hotel and the best staff ever! The view from the balcony is the BEST in Gatlinburg hands down! Dinner in the restaurant was fantastic!! "

"My stay was very welcoming! Cleans rooms and the breakfast was awesome and prepared each morning as scheduled. "

"We’ve stayed in Gatlinburg multiple times, and this was probably one of the more disappointing stays. When we pulled up, there are a lot of buildings there, and from the outside it definitely looks older, but that alone wasn’t a huge concern. The staff at check-in was really nice and friendly. They also had what they called a grab and go breakfast, which felt more like a basic continental breakfast. The issues started once we got to our building. If you have a larger vehicle, you are required to park underneath the building, while smaller vehicles can park up top. That setup honestly doesn’t make sense. The lower parking is tight, hard to get into, and not easy to navigate with a truck or anything on top. We had kayaks on our truck and barely cleared it. We actually scraped the top, and there was no clearance marking, which made it even worse. It was also raining, and there were gaps in the ceiling in the underground parking area, so rain was coming down on us while we were unloading. It was 41 degrees out, so yeah, not ideal getting wet while unloading. Then we found out the elevators were out, so we had to carry all of our luggage up to the 5th and 6th floors. The room on the 5th floor smelled strongly like smoke, a mix of marijuana or CBD and cigarette smoke. It was disgusting. The room itself seemed fairly clean, but the smell was awful. I called the desk and they said they could not move us, so we ended up opening the windows and doors even though it was cold outside. Th"