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Response from Hany Aziz Assistant Front Office Manager on Dec 19, 2023
Dear Bilal Thank you so much for your amazing feedback.We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.Regards,Hany Aziz Front Office Manager
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We take your concerns seriously and would appreciate the opportunity to discuss this further.
10/10 Excellent
andrew
Sep 16, 2023
andrew
Stayed 3 nights in Sep 2023
Response from Christian A on Oct 8, 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Khalid
Jul 9, 2023
Khalid
Stayed 2 nights in Jul 2023
Response from InterContinental Residence Dubai Festival City on Jul 25, 2023
Dear Mr. KhalidGreetings from InterContinental Group Dubai Festival City.Thank you for the feedback and we look forward to future stayShould you need further assistance, please do not hesitate to contact us.Warm Regards,
8/10 Good
Mohammad
Jul 8, 2023
Mohammad
Stayed 1 night in Jul 2023
Response from InterContinental Residence Dubai Festival City on Jul 25, 2023
Dear Mr. KhalidGreetings from InterContinental Group Dubai Festival City.Thank you for the feedback and we look forward to future stayShould you need further assistance, please do not hesitate to contact us.Warm Regards,
10/10 Excellent
Bertha
Jun 6, 2023
Bertha
Stayed 8 nights in May 2023
Response from InterContinental Residence Suites on Jun 18, 2023
Thank you for your feedback and we look forward to welcoming you again.
I have never had that kind of service in my life all over the world besides Vietnam intercontinental. They make the impossible possible and the do try to meet all your need and never say no even in BURJ Al Arab I did not enjoy as much thanks to the whole team from top down
Nagib
Stayed 5 nights in May 2023
Response from InterContinental Residence Suites on Jun 18, 2023
Thank you for your response and we are glad that you enjoyed your stay with us. We look forward to welcoming you again.
10/10 Excellent
Benson
May 4, 2023
Benson
Stayed 4 nights in Apr 2023
Response from InterContinental Residence Suites Festival City on May 14, 2023
Thank you for your feedback and we look forward to welcoming you again.
My all times 1st family choice when visiting Dubai , Excellent location quite and peaceful, staff very welcoming and helpful, special thanks to Mr. Muhammad Hamad the Guest Experience Leader who arranged for my favorite option , this apartment hotel was and will be my top choice , keep it Up
Ahmad
Stayed 8 nights in Feb 2023
Response from Hany Aziz on Mar 13, 2023
Dear Ahmad,Thank you for taking the time to share your feedback and for recognizing our colleagues, we are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort. Sharing your kind words will motivate everyone to always do their best, once again thank you and looking forward to welcoming you back soon.Regards, Hany Aziz Front Office Manager
10/10 Excellent
Omar
Mar 11, 2023
Omar
Stayed 3 nights in Mar 2023
Response from Hany Aziz on Mar 13, 2023
Dear Omar, Thank you so much for your amazing feedback.We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.Regards,Hany Aziz Front Office Manager
Staff was incredible, especially front desk. They were extremely accommodating. The 3 bedroom suite was grand. It could use a deep carpet/upholstery clean to remove old stubborn stains, but overall, the property was lovely. The restaurant called 17 Above, was absolutely incredible.
Ruthie
Stayed 3 nights in Mar 2023
Response from InterContinental Residence Suites on Mar 9, 2023
Thank you for your feedback and we are glad that you enjoyed your stay with us. Your note will be escalated to the relevant department and we look forward to welcoming you again.
Greetings from InterContinental Residence Suites Dubai Festival City, an IHG Hotel! Thank you for your feedback and we look forward to welcoming you soon. Best regards,EhabInterContinental Residence Suites Dubai Festival City, an IHG Hotel
Response from Hany Aziz Assistant Front Office Manager on Jan 17, 2023
Dear rawan,Thank you for sharing your great review and we were very delighted to have you staying with us at the InterContinental Residences Suites Dubai Festival City.I was thrilled to find out that our team members made your stay memorable by exceeding all your expectations. Your compliments about their kindness and impeccable service are highly appreciated as your comments have certainly described the outcome of his dedication to excellence in service that our entire team strives for every day. It was a real pleasure to share all your kind words of appreciation with them.We are looking forward to welcoming you again to our waterfront oasis, and please feel free to connect to us through reservation.dfc@ihg.com when planning your return.Warm regards,Hany Aziz Assistant Front Office Manager
Response from Hany Aziz Assistant Front Office Manager on Jan 16, 2023
Dear Mr A O Adedijii, Thank you for the review, glad to know you enjoyed the sincere service from our team here. Regards, Hany Aziz Assistant Front Office Manager
Good hotel for who are looking for apartments hotel, the service was good , room clean and quiet, not far from dubai airport only 10 driving, and close to Dubai festival mall 10 minutes walk .
Mohamed
Stayed 1 night in Dec 2022
Response from InterContinental Residence Suites Dubai Festival on Dec 17, 2022
Thank you for your feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you again.
Response from Hany Aziz Assistant Front Office Manager on Dec 4, 2022
Dear Bibi Thank you so much for your amazing feedback.We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.Regards,Hany Aziz Assistant Front Office Manager
8/10 Good
Mohammed
Traveled with family
Oct 26, 2022
Liked: Cleanliness, staff & service, room comfort
Good experience we stayed there for our nephew
Mohammed
Stayed 8 nights in Oct 2022
Response from InterContinental Dubai Festival City, an IHG Hotel on Oct 29, 2022
Thank you so much for your kind feedback and we look forward to welcoming you again
6/10 Okay
Ahmad
Traveled with family
Oct 22, 2022
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ahmad
Stayed 2 nights in Oct 2022
Response from Hany Aziz on Oct 24, 2022
Dear Ahmad,Thank you for taking the time to provide us with your feedback.Rest assured this was never our intentions to cause any inconvenience to you.We have taken your concerns very seriously and I would like to lead full ownership of the case, hereby addressing my heartfelt apologies to you. I do perfectly understand how unpleasant this was.Once again thank you for your feedback and I do hope you will give us another chance to make it right for you.RegardsHany AzizAssistant Front Office Manager
We had a amazing experience during our stay. The staff was kind enough to upgrade us for larger suite since our room was not ready at the time we arrived at the hotel. It is located in a very convenient location in the festival city. The view from the room was great. My kiddo really enjoyed it. Entire hotel staff was very helpful and respectful. Rooms were modern and very clean. The breakfast offered verity of food options for everyone. I would definitely stay in the Intercontinental residence in my next visit.
Kosala
Stayed 5 nights in Sep 2022
Response from Farah Nasser on Oct 8, 2022
Thank you so much for your kind feedback, we are looking forward to welcoming you again in the near future and we will always do our best to make all your stays memorable.
I stayed at the Intercontinental Residence Suites for 5 nights in August and I have to say it was one of my best stays. From the moment I checked in (which was 2am) I was so relaxed as everything was so smooth and efficient. I was travelling with 3 children so was a bit nervous but everything was lovely. The rooms were really nice and had everything I could ask for with children. The indoor pool was just what we needed to keep kids entertained specially as it was too hot outside. It was very clean and child friendly. The breakfast was also really good and had everything you could ask for. Special mention to Caroline who was really helpful and made sure we had everything we needed for kids. Housekeeping was also really good and our rooms were clean before we came back after breakfast. Special thanks to the driver of the shuttle too as one of my guests came to visit us but ended up at the other Intercontinental and their cab left them but the shuttle bought them to us at the Residence suites so special thanks. All in all had a great stay and very relaxing. The only downside was that my room was on the first floor as hotel was busy so didn't get a nice view. Apart from that would really recommend and will be staying here next time with family! Thank you!
Shaikh Sohaib
Stayed 4 nights in Aug 2022
Response from InterContinental Residence Suites Dubai Festival on Sep 18, 2022
Dear Mr. Shaikh ,Thank you so much for taking the time to leave us this amazing review. We are happy you enjoyed your stay with us.We look forward to welcoming you again soon.Regards,
Very spacious 1 bedroom apartment, 5 star cleanliness, friendliest staff, free shuttle service to Intercontinental Hotel and the Mall both of which are within a 5 mins or less drive of the property, close to the airport but also within 15 mins of DIFC, decent breakfast choices.
Elizabeth
Stayed 6 nights in May 2022
Response from Yaroslav on Jun 29, 2022
Dear Elizabeth,
Thank you for your message and provided feedback!
We are pleased to hear you have enjoyed your stay.
It will be our great pleasure to welcome you back in the future.
Best regards,
Yaroslav Lisovets
Cluster Reservations Team
10/10 Excellent
Ali
May 15, 2022
Ali
Stayed 2 nights in May 2022
Response from Yaroslav on Jun 29, 2022
Dear Ali,
Thank you for your message and provided feedback!
We are pleased to hear you have enjoyed your stay.
It will be our great pleasure to welcome you back in the future.
Best regards,
Yaroslav Lisovets
Cluster Reservations Team
Dear Vickie,
Thank you for sharing your feedback and our pleasure to know you have enjoyed your stay with us, looking forward to welcoming you back.
Regards,
Hany Aziz
Assistant Front Office Manager
10/10 Excellent
Verified traveler
Traveled with group, Business traveler, Traveled with family
Dear Guest,
Thank you for sharing your feedback, glad that you have enjoyed your stay, looking forward to welcoming you back again soon.
Regards,
Hany Aziz
Assistant Front Office Manager
Amazing hotel
Great location for airport and mall
Huge rooms
Excellent staff
Brilliant Breakfast
Only criticism for a 5* Apartment hotel i would expect a 24/7 Room Service, after 12 very limited menu and nothing for kids!
TAHIR
Stayed 4 nights in Dec 2021
8/10 Good
suheil
Traveled with family
Jan 2, 2022
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice large rooms but a but dated
Service was lovely and faultless and the rooms are hufe, but they are certainly a bit dated
Dear Stefan,
Thank you so much for your amazing feedback.
We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.
Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.
Regards,
Hany Aziz
Assistant Front Office Manager
The staff was super friendly, specially the front desk and the breakfast team. Mr Hamad at front desk was very helpful.
Arun
Stayed 2 nights in Nov 2021
Response from Hany Aziz on Nov 12, 2021
Dear Arun,
Thank you so much for your amazing feedback.
We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.
Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.
Regards,
Hany Aziz
Assistant Front Office Manager
Dear Omar,
Thank you so much for your amazing feedback.
We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.
Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.
Regards,
Hany Aziz
Assistant Front Office Manager
10/10 Excellent
Roxanna
Jul 27, 2021
Roxanna
Stayed 2 nights in Jul 2021
Response from Hany Aziz on Aug 9, 2021
Dear Roxanna
Thank you so much for your amazing feedback.
We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.
Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.
Regards,
Hany Aziz
Assistant Front Office Manager
4/10 Poor
mehdi
Traveled with family
Jul 27, 2021
Liked: Cleanliness, staff & service
Stayed 3 night - breakfast was very bad - we complain on check out about that and left and day after I receive email showing scratch inside unit on TV and asking us to pay 2500 AED for TV replacement , on chk out everything was same as chk in time -
mehdi
Stayed 3 nights in Jul 2021
Response from Hany Aziz on Aug 7, 2021
Dear mehdi,
Thank you for taking the time to provide us with your feedback.
Rest assured this was never our intentions to cause any inconvenience to you.
We have taken your concerns very seriously and I would like to lead full ownership of the case, hereby addressing my heartfelt apologies to you. I do perfectly understand how unpleasant this was.
Once again thank you for your feedback and I do hope you will give us another chance to make it right for you.
Regards
Hany Aziz
Assistant Front Office Manager
8/10 Good
Fatma
Jul 11, 2021
Fatma
Stayed 2 nights in Jul 2021
Response from Hany Aziz on Aug 9, 2021
Dear Fatma
Thank you so much for your amazing feedback.
We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.
Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.
Regards,
Hany Aziz
Assistant Front Office Manager
Dear Fatma,
Thank you so much for your amazing feedback.
We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.
Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.
Regards,
Hany Aziz
Assistant Front Office Manager
4/10 Poor
Mohammad
Traveled with family
Jun 2, 2021
Disliked: Staff & service
Misleading hotel page
The amenities at the hotel foes not much what is written on hotels.com page, no sauna and not steam
Mohammad
Stayed 1 night in May 2021
Response from Hany Aziz on Aug 9, 2021
Dear Mohammad
Thank you for taking the time to provide us with your feedback.
Rest assured this was never our intentions to cause any inconvenience to you.
We have taken your concerns very seriously and I would like to lead full ownership of the case, hereby addressing my heartfelt apologies to you. I do perfectly understand how unpleasant this was.
Once again thank you for your feedback and I do hope you will give us another chance to make it right for you.
Regards
Hany Aziz
Assistant Front Office Manager