2/10 Terrible
Eleanor
May 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The day before our stay I experienced an intense medical emergency and was admitted to the hospital where I remained for 6 days. I informed the Country Inn and Suites in Dunn of this immediately. I understand there are “policies” on cancellations, however I had no choice in this matter. Expedia reached out to them immediately also and tried to work out even a partial refund (Total stay was $697.00). They absolutely refused to consider either a refund or credit for a future stay. Even taking into account their policy I felt this was not only wrong but heartless. I would never consider booking a reservation in this, or any property associated with them, again. This was totally unacceptable and being it was Memorial Day weekend I’m sure they had no trouble renting the room. I would not recommend this greedy uncaring hotel to anyone EVER.
Eleanor
Stayed 4 nights in May 2024