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"Didn't get my deposit "

"I made a reservation Expedia told me to be there to check in the next day . When I got there they were closed. I had a family emergency so I couldn’t spend the rest of my afternoon stalking the internet going from Expedia to birch suites to figure out why they were close although I did try reaching out to Expedia with no results . So trip cancelled went home . Next day birch suites said since I had made the reservation thru Expedia then they were the ones that had to change my reservation date because their hours had changed without updating them . Expedia told me I was s****outta luck pretty much so I never got a refund or another reservation.’. My money was stolen by the both of them and this is the best part…..I PAID THE 9 EXTRA DOLLARS THAT WAS SUPPOSED TO GRANTEE ME MY MONEY in case of a situation like my reservation being canceled. What a joke!!!"

"Breakfast wasn't that great. Nice clean room. If you're in to bourbon this is your hotel!"

"Great Customer Service Especially to the staff and the breakfast was spot on omg well done kitchen staff. Will be my stay over stop when I’m in the area again."

" No directions on how regarding channels available and the remote in the bedroom did not work. Had to keep sharing it with the TV in the "living Room." Also, employee at the information desk in the lobby was not very helpful. "

"The breakfast was great. Fresh biscuits, waffle maker, yogurt. The room was spacious and clean. The pool was accommodating to two very excitable tween boys."

"Our stay at this hotel was from Friday, Mar 20 to Sunday, Mar 22---two overnights. We would have rated the hotel higher except for an incident causing considerable inconvenience. Upon arrival late Friday afternoon we noticed two signs, one was a folding sign, the other was permanently affixed near the elevator door, announcing Saturday Brunch between 9am and 2pm in the Rooftop Grill. Considering this, we invited in-town guests to join us for breakfast the next morning, Saturday. We met them all in the lobby at 10am. We attempted to take the elevator to the top floor, it didn't go. One of our guests noticed another elevator around the corner where the folding sign was located. We all entered that elevator and took it to the top floor. On exiting, there was no one in sight---no buffet, no hotel guests, no staff, nobody/nothing. We took the elevator down to the lobby and I spoke with the front desk clerk. She seemed surprised about there every being a brunch, then casually mentioned it must have been for a private party. When I explained sign was permanently affixed near the elevator wall, she apologized and said there was no brunch. By this time we were all quite hungry and left for brunch elsewhere. This was a VERY disappointing experience. Our day was delayed and guests were out parking fees. Everyone in our party was inconvenienced by the misinformation. "

"It was great "

"Great staff"