โThere was an issue with the hotel not having electricity and the hotel went above and beyond to make the necessary arrangements as painless as possible. My only tiny complaint was the breakfast was overcooked but they had other options that were acceptable.โ
โMy stay was last minute, and everything was great. the staff even took the extra step to bring ice to me room (they didn't have to do that) and the room was super clean.
This Inn is close to dining and the highway, so it's a great location.โ
โWe liked the well-designed room, with the toilet and shower separated from the sink by a door. We liked the bedding and the room furnishings and the hotel decor.
We did not like that the TV Channel Guide did not work and could not be fixed. We had to change a limited amount of channels manually and were unable to know what was coming on until it was already on.โ
"Clean and comfortable room with a beautiful view. I regret that I stayed only one night. I would definitely stay at CitizenM Hotel again in the future!"
"We had a truly wonderful stay at this hotel, which made our trip to Boston even more special.
The location is unbeatable โ just a short walk from many major attractions, and only about 10 minutes from Back Bay Station. We walked everywhere during our stay! The hotel has a cafรฉ and a Mexican restaurant on the first floor, as well as a bar in the basement. Convenience stores and Whole Foods Market are nearby, which made it easy for us to grab fruits and snacks.
The staff were incredibly kind and helpful throughout our stay. Communication was seamless and efficient โ we appreciated being able to reach them easily via text, and any requests we had were addressed promptly and thoughtfully.
Our room had a shared bathroom, but we were very impressed with how clean and well-maintained everything was. Towels were provided generously, and the shared bathroom and shower facilities were spotless. The bedding was also clean and very comfortable. Thereโs even a microwave available in the basement, which was a nice bonus.
Thanks to this hotel, our Boston trip was elevated to a whole new level. It was truly the perfect place for our family, and if we ever return to Boston, we wouldnโt hesitate to stay here again. We are deeply grateful for the warmth and dedication of the staff โ thank you for making our stay so memorable."
