"Honestly I was expecting much, much worse based on the reviews I had seen of this hotel so I was pleasantly surprised by most of the staff and the quality of the room. We were given our daily coffee vouchers, we had the same woman every morning and she was absolutely wonderful but I did not catch her name. We did have a cat with us, which I was a little worried about as the hotel policy says "pets" but when I called to confirm our details I was told "dogs" and that the dog could not be left in the room unattended (I believe the actual policy is they must be in a carrier/crate if no one else is in the room, which makes sense for safety). My only issue is the parking. I had calculated how much it would be for our stay, no biggie it was $50/night so a total of $250. However the day of our check out, I hear the gentleman tell a woman checking in it was $20/night, meaning I was charged over double that amount. When we tried asking for more details or an explanation, we were given the email to a manager named "Alejandra" who still has not replied almost a month later. And "Alejandra" was not the manager present when we were checking out. So overall, I liked the hotel, did not appreciate the price discrepancy when it came to parking and definitely did not appreciate the lack of a response so overall I liked my stay but I would not return."
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