While the public areas of this resort are decent, there were a lot of issues in terms of administration and systems that made for a negative experience for us. For context, we stayed only one night as a stopover on our way from Monteverde area to points further south. The check-in process was a disaster. We arrived right at 3pm check-in time and there were 6 lines of people, with only staff and no apparent system to connect the lines with the staff. Then 2 staff members disappeared (as the lines grew longer)...ultimately it took us nearly 40 minutes to get checked in. The check-in staff were kind of dour--but I'd blame that on management for putting them in a bad situtation... We also chose to stay here because @Expedia says they have laundry on site, which is NOT true. I know that the property was formerly a Doubletree and in our room there was a big empty space in the bathroom where a W/D clearly used to be...but was no longer. And while the public ares look new and nice, our room had chipping paint, cracked walls, dirty grout, swampy A/C....and the wifi signal wouldn't reach the room. It also wasn't made clear that if you only stay one night you can only access one restaurant--the main buffet style one, which was disappointing. The food was not bad, but very average. Also, the pools close at 8, which we found odd... Overall it was overpriced, and sub-par compared with similarly priced all-inclusives in other places. I wouldn't return.