Ellington Vacation Rentals

"I stayed at Turing Locke Cambridge from 22–25 April 2026, and unfortunately the experience was very disappointing—especially as this stay coincided with my birthday. On arrival, we were given a room that was clearly not fit for use. The bathroom had a strong sewage smell and the sink would not drain, making it feel unsanitary and uncomfortable. We reported this straight away but were told other guests were having the same issue, so no alternative room was available that night. As a result, we had to spend our first night in substandard conditions. Although a staff member was helpful and tried to assist, we were only moved to a different room the following day after having to repeatedly push for it. This significantly affected our stay. What made things worse was the lack of support afterwards. When I raised a complaint with Turing Locke, there was no compensation offered, and the response I received was clearly a mix of copy-and-paste sections that failed to properly address my claim. It even referenced a complaint about a fire alarm—something I never mentioned at any point—which made it obvious my case hadn’t been genuinely reviewed or considered. Overall, I would advise others to be cautious. While the property may appear appealing, this experience suggests that when things go wrong, they are not handled to an acceptable standard."

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"Clean room, friendly staff, restaurant food and Breakfast good."

"A bit far from the city, but very good place. Recommended "

"Solid and good hyatt in an interesting new university town development. A small but good selection of shops, bars, and pizza in the square nearby, along with the hotels own bar/restaurant. Great shuttle bus to town and close to the park and ride, makes it a great place to stay and relax. Presented good value for money on accomdation, didn't eat there. Handy fridge in room helped too. "

"The hotel was lovely—very clean, and the restaurant was excellent. However, our experience on arrival was disappointing. We were told check-in was at 4pm, but our room wasn’t ready, and we ended up waiting in reception for nearly an hour. We didn’t get into our room until after 5pm, which delayed our plans for the evening."

"Staff friendly, clean room, mattress not right for me but hubby ok, breakfast one morning not as good as other, food ok, but luke warm"

"The room was clean at arrival but not thoroughly cleaned. Nor was it cleaned every day. We had to ask for facecloths and refrigerators, which should be a common amenity. The refrigerator did nothing for the food stored in it. The frig maybe kept food a bit above room temperature. My stored strawberries began to mold within four days. Asked to reheat a food item because the rooms did not have microwave ovens, and the staff declined. There was a kitchen at this hotel yet refused to heat a dish bought elsewhere. Don't expect staff to go out of their way to provide the expected service common to US hotels---it's not happening. The purchased breakfast food was less than room temperature at 0630 when the eating area opened. I don't know how that is possible. With the heated lamps are surface, if you did not place the food on your plate immediately after the cook placed it on display for consumption, the food got cold. Pancakes cold, waffles cold, eggs, cold, etc. No cream (only milk) for coffee. The cream is in the packets they place in your room with the freeze-dried coffee packet. The cookies they place in the rooms daily was a nice touch. Fee for parking is required adding to the cost of the stay. No street parking nearby. Lastly, my associate purchase dinner (a steak). It was laughable. The steak was thin, larger than the size of a credit card, yet shorter than the length of a standard cell phone. A nearby Wendy's would have done the instead. Enjoy!"