Hotel VM Prisma

Property class: 4

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Located close to Caldea Spa and Pyrenees Andorra Shopping Centre, Hotel VM Prisma provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. The on-site Italian cuisine restaurant, Nº14 Fourteen Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi and a bar are available to all guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Double Room

A modern hotel room with a bed, a desk, and a TV.

Deluxe Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Quadruple Room

A modern bathroom with a glass-enclosed shower, a white sink, and a toilet.

Deluxe Quadruple Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Deluxe Room (Family)

Room

Deluxe Room (Family)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Deluxe Room (Sextuple)

Room

Deluxe Room (Sextuple)

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room (with Sofabed)

A modern hotel room with a wooden headboard, a large bed with a red blanket, a wooden desk, and a view of the outdoors through sheer curtains.

Deluxe Double Room (with Sofabed)

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Deluxe Room (Sextuple)

  • 1 bedroom
  • Sleeps 7
  • 1 Double Bed, 3 Twin Bunk Beds and 1 Twin Sofa Bed

Double Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

Deluxe Double Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

Deluxe Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

Deluxe Room (Family)

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed
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About the neighborhood

Located in Escaldes-Engordany, Hotel VM Prisma is in the city center and near a boardwalk/promenade. Caldea Spa and Fountain Circuit 1 Trail are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Madriu-Perafita-Claror Valley and Valles del Comapedrosa Nature Park. Escaldes-Engordany Arts Centre (CAEE) and Golf Vall d'Ordino are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowmobiling and snowshoeing. Visit our Les Escaldes travel guide
Map
C/ del Fener, 14, Les Escaldes, Escaldes-Engordany, 700

What's nearby

  • A mountainous landscape with a modern building complex and a train track.
    Pyrenees Andorra Shopping Centre
    15 min walk - 1.3 km
  • A stone building with a statue of a man and a woman.
    Casa de la Vall
    20 min walk - 1.7 km
  • Caldea Spa
    5 min walk - 0.4 km
  • Illa Carlemany Shopping Center
    5 min walk - 0.4 km
  • Fountain Circuit 1 Trail
    5 min walk - 0.4 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station
    39 min drive
  • La Seu d'Urgell (LEU)
    50 min drive

Restaurants

  • Hotel Tudel
    3 min walk
  • La Tagliatella
    2 min walk
  • L'informal
    3 min walk
  • Alt Benestar Cafè
    2 min walk
  • Noranta Tres
    2 min walk

About this property

Hotel VM Prisma

  • Upscale hotel near Caldea Spa
  • Close to Pyrenees Andorra Shopping Centre, Hotel VM Prisma provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. The on-site Italian cuisine restaurant, Nº14 Fourteen Restaurant, offers breakfast, lunch, dinner, and kids' meals. In addition to a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
    • Express check-out, luggage storage, and 1 meeting room
    • An elevator, a 24-hour front desk, and a TV in the lobby
  • Room features
  • All 55 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Reusable coffee/tea filters and recycling
    • Bathrooms with deep soaking tubs and bidets
    • Flat-screen TVs with cable channels
    • Daily housekeeping, desks, and phones

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Bioscore Sustainability. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Self parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Nº14 Fourteen Restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches used
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 200 per stay
  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15.00 for adults and EUR 15.00 for children
  • Self parking fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel VM Prisma pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 30 per night.

What time is check-in at Hotel VM Prisma?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel VM Prisma?

Check-out is at noon.

Where is Hotel VM Prisma located?

Located near the slopes, this Escaldes-Engordany hotel is in the city center, within a 10-minute walk of Escaldes-Engordany Arts Centre (CAEE) and Caldea Spa, and close to winter sports such as cross-country skiing and skiing lessons. Sant Pere Martir Church and Carmen Thyssen Museum are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel VM Prisma Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 239 out of 467 reviews
Rating 8 - Good. 182 out of 467 reviews
Rating 6 - Okay. 28 out of 467 reviews
Rating 4 - Poor. 16 out of 467 reviews
Rating 2 - Terrible. 2 out of 467 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really friendly and helpful, location is perfect, walking distance to the shopping area
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exe Prisma hotel exceeded all of our expectations. The room was clean, spacious and comfortable. We had also purchased a half board and the food was absolutely excellent! Would definitely recommend and if I return to Andorra de la Vella, I will for sure return here again.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected for the price

We had a lovely stay in a very large room. Very comfortable and clean. Good location. Parking is 20€ extra per night.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Property was we situated in an area that was easy walkable to shopping and restaurants. Clean and nice staff. Breakfast buffet had a very nice selection. A/C was not working very well, reported situation twice but even with repair not very cool. Center of hotel is completely open so you can see from the lobby to the top floor, this also means the sound is free to travel....at times it felt like the people in the lobby were in our room. Parking garage is fine for small cars. We had to switch to an outdoor lot to better accommodate our rental vehicle size.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff are helpful. Wifi not always reliable. Bathroom design was not practical
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a family suite, and the room was quite large. However, the bathrooms were very small. Parking was expensive and squeezing the car into the space was challenging. But it was located below the hotel and accessible by elevator, which was very nice. The staff was friendly. The location was excellent. Very clean.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels is updated, very clean and the family room was huge!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff attention
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean modern hotel with friendly staff.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in a lively area. Cool tips from staff and a very helpful team. Thanks for the stay
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Even though on website it says parking available at the property, we had to find another parking spot due to the parking being full.
Stayed 3 nights in Feb 2024
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Our room smelled like cigarettes. Very strong! Couldn’t sleep all night. Told the receptionist. She said that she will contact the other room where they were smoking. I was disappointed that they didn’t offer to give us a different room. Just a sorry for your convenience!
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Two years ago, I stayed in Andorra and had a great experience. This time, I returned to celebrate my daughter’s 9th birthday and booked a hotel in the city center, but unfortunately, it did not meet our expectations. At check-in, we were told that parking costs 30 euros per night, despite it being listed in the reservation. We also arranged a birthday cake and were told it would be provided free of charge. Problems started immediately. The elevator was covered in cardboard and became increasingly dirty with dust and construction debris. Every morning we were woken up by construction noise. In the room, the hair dryer stopped working after 30 seconds but was replaced the same day—however, the staff showed no apology or understanding. The bathroom was not properly cleaned, basic items were missing, and the bed linens were not arranged correctly. Housekeeping was inflexible with cleaning times. The internet did not work at all, even after we reported it twice. The biggest disappointment was the birthday cake. It was promised in the morning, but no one came. We waited until 4 p.m., went out, and only received it at 10 p.m., which was far too late and poorly organized. Additionally, the air conditioning did not work, making the room uncomfortable. Overall, this was a very disappointing stay. For the price we paid, the service was far below expectations. In my opinion, this hotel deserves no more than 2 stars, and I would not recommend it.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A equipe foi sempre maravilhosa. As meninas do dia todas muito simpáticas. O café da manha estava otimo. Pena que só tomei 1x na minha reserva de 2 dias porque tive que sair as 7 e o café começava 7:30. Tive problemas com a TV. Mas resolvi deixar pra lá e nao ver o jogo e tudo bem. O quarto é otimo. As amenites Tb. Recomendo muito o hotel e voltaria com certeza
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities
Disliked: Staff & service
O teto do banheiro estava descolando, não fomos avisados na plataforma que tinha que deixar caução, tivemos que utilizar o elevador de serviço, além de que os funcionários não nos levou ao quarto e nem apresentou o hotel.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal atento y habitación limpia y espaciosa. Buen desayuno
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quarto muito bom, localização perfeita, café da manhã extraordinário. Único senão é que fiquei nos quartos da coluna 207 & 208, onde o duplicador da internet não alcança.
Stayed 6 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
A internet bastante precária.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Internet Wi-Fi péssima. Café da manhã excelente. Cama boa, quarto espaçoso, acústica deixa a desejar…. Localização excelente, estacionamento muito caro.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
tudo impecavel
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación muy buena, el personal muy bien. Lo único y que en 2025 siga de esta manera es que el wifi era muy muy malo, me oarece un servicio escencial que sea de calidad hoy en día. No hay excusas.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación super comoda
Stayed 1 night in Dec 2025