"I have stayed at this hotel previously on five occasions. It is convenient to the ski slopes and in the centre of Flaine. The ski boot room is heated and secure. Last few weeks in the season are AI. Top two floors are exclusive to Crystal, the other half of the hotel is split between French or other European groups. The entertainment is French orientated which some UK visitors really enjoyed. Rooms are great with mostly balconies and very good bathrooms, This year the quality of the food (adult food) at dinner times was really poor and repetitive. Desserts were excellent! Maybe pizza/pasta every night is fine for families wishing something simple, which was for us when we had young children. There was no orange juice for breakfast for example, otherwise breakfast was decent. Staff were very hard working and helpful. One hot tub was a cold tub, one empty.
Our biggest issue was that we booked a room for 7 nights, yet the hotel decided to close early and left us to arrange another hotel for our final night with a few weeks notice . Expedia were of zero help. MMV offered another resort, however we had transfers, lift passes and ski hire all arranged. MMV added additional stress that was avoidable, it is not easy to make a hotel change during a ski holiday, moving all the equipment somewhere else. We were refunded one nights stay. The neighbouring hotel Totem was exceptionally accommodating, allowing free early check in(6pm at MMV) and use of their boot room the night before. "
