“The staff at this property, sincerely made it a pleasure to stay at. While traveling to attend a film premiere, I needed to check in early and although my room was not ready, The front desk staff made it a point to be able to get me into a room to ensure I would make it in time for the premiere. The extra step meant a lot, and I would happily book again not only because it was clean and convenient to many locations in the Waterville downtown area, but because they made it a point to make sure my...
“The carpet in my room
At the window was soaking wet. There was a floor fan there but not plugged in. I checked in late at night and went straight to bed. Checked out next morning and shared the wet carpet with the desk. He said that the water collects when the A/C is running and said “sorry.” Disgusting. Cannot recommend”
“This property was sparkling clean and up to date. The Staff was friendly and helpful. The breakfast was great with a waffle bar, hot cooked oatmeal, eggs and sausage, scones, donuts, etc.”
“The room was terribly damp, coming up from the floor. Ran the a/c all night, didn't help. Our belongings were damp in the morning. Shower was not clean. Saw several varieties of bugs in the room. Hallway was hot & muggy. We were directed to "door 3" to get to our room. This was at the back of the hotel. It was poorly lit and didn't feel safe. That entrance didn't lock. It was late at night.”