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Great location just a 5 minute drive to and from the airport using the hotel shuttle bus that rides every 30 minutes. Rooms very clean and comfortable. The only flaw we found was that the room was a bit hot and the thermostat didn’t seem to work. Cozy beds. Breakfast was great.
Nice enough room, but 1.6 km from the airport and shuttle bus was on two hour break when we arrived, safe enough walk vis a vis sidewalks, but a longer haul than i expected. Saw afterwards we could have S Bahn,'d.
Alistair
Stayed 1 night in May 2024
Response from Holiday Inn Frankfurt Airport on May 14, 2024
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Nice and efficient. Surprisingly quiet when the windows are closed. The shower floor is very flat and requires some care not to overflow. I find this is often the case in contemporary shower stalls, so it is not unique to this establishment.
Hari
Stayed 1 night in May 2024
Response from Holiday Inn on May 6, 2024
Sehr geehrter Gast, Vielen Dank für Ihre positive Bewertung. Wir freuen uns, dass der Aufenthalt Ihnen gefallen hat.Wir werden Ihre positive Bewertung mit dem Team teilen um die Motivation beizubehalten.Wir würden uns sehr über einen erneuten Aufenthalt freuen.Mit freundlichen Grüßen aus Frankfurt
Response from Holiday Inn Frankfurt Airport on May 2, 2024
Dear Guest,Thank you very much for your wonderful review.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Standard corporate hotel near airport and public transit. Clean, good staff and breakfast
Gregory
Stayed 1 night in Apr 2024
Response from Holiday Inn Frankfurt Airport on May 2, 2024
Dear Guest,Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay. We hope to see you again soon.Kind regardsHoliday Inn Frankfurt Airport
2/10 Terrible
Kathryn
Apr 24, 2024
Kathryn
Stayed 1 night in Apr 2024
Response from Holiday Inn Frankfurt Airport on May 15, 2024
Dear Guest,Thank you very much for having stayed with us during your recent stay in Frankfurt and thank you for having taken the time to write down your impressions on your stay with us.We hope you are not too disappointed and you give us another chance, we look forward to seeing you again at our hotel on your next trip to Frankfurt.Kind regards
Close to airport and easy access to downtown Frankfurt
Chris
Stayed 2 nights in Apr 2024
Response from Sofie Jashari on Apr 15, 2024
Dear Chris,Thank you for posting a review on Expedia.I am happy we could fulfil all the expectations you had to an airport Hotel.We hope you are having a fantastic holiday and are looking forward to welcoming you back soon to the Holiday Inn Frankfurt Airport Hotel.With best regards,Holiday Inn Frankfurt Airport
Expedia needs to alert prospective customers to this property that the hotel is no cash; only credit cards can be used to pay for anything. Additionally, Expedia needs to alert customers that the bus shuttle to the hotel is not adequately marked. Instead users are forced to asked the several lines if they service that Holiday Inn. There's nothing wrong with the hotel. The problem lies in the inaduate information that Expedia supplies. Also, Expedia needs to supply reservation numbers in case a customer wants to cancel a reservation. A telephone number for the hotel would also help.
Beverly
Stayed 1 night in Apr 2024
Response from Holiday Inn Frankfurt Airport on May 10, 2024
Sehr geehrter Gast, herzlichen Dank für Ihren Kommentar zu unserem Haus. Ihr Feedback ist uns sehr wichtig. Für Ihre konstruktive Kritik möchte ich mich bedanken. Ich verstehe, dass wir Sie bei diesem Aufenthalt nicht vollständig überzeugen konnten und hoffe dennoch, dass wir Sie bald wieder bei uns begrüßen dürfen.Mit besten Grüßen aus Frankfurt
The night staff was horrible. There was this one guy who was manning the desk and he was rude and curt and on top of it gave us a room with no air conditioning. The whole room was hot and stuffy. The hotel is big with so many empty rooms. I cannot believe he gave our family that one room where the AC didn’t work. We had to ask for a table fan which they gave us reluctantly past midnight.
The front desk guy most likely could be new at the people facing job, that’s the only benefit of the doubt I can give him.
Utka
Stayed 1 night in Apr 2024
Response from Holiday Inn Frankfurt Airport on May 10, 2024
Dear Guest,Thank you very much for having stayed with us during your recent stay in Frankfurt and thank you for having taken the time to write down your impressions on your stay with us.We hope you are not too disappointed and you give us another chance, we look forward to seeing you again at our hotel on your next trip to Frankfurt.Kind regards
10/10 Excellent
Petra
Mar 29, 2024
Liked: Property conditions & facilities
Love being close to Airport , busses and railway DB. Great Hotel, have stayed many many times while traveling through 🇩🇪
Petra
Stayed 2 nights in Mar 2024
Response from Sofie Jashari on Apr 2, 2024
Dear Petra,Thank you so much for taking your time to leave a review for us on Expedia.We are more than happy that you've had such great experience with us. It's wonderful to hear that you like to choose our hotel whenever you come to Germany and I can't wait to share that with our team.We hope you had a safe flight back home and we would love to see you again.With best regards,Holiday Inn Frankfurt Airport
10/10 Excellent
Rami
Mar 25, 2024
Rami
Stayed 1 night in Mar 2024
Response from Sofie Jashari on Apr 15, 2024
Dear Rami,thank you so much for taking your time to leave a review for us.We are very happy that your stay at our hotel was good and we would be more than happy to welcome you back soon.With best regardsHoliday Inn Frankfurt Airport
Dear Holly,Thank you so much for your great review on Expedia.Your comments about our location, your impression about our hotel are fantastic. The positive feedback about your stay is absolutely overwhelming and I will be more than happy to share it with the entire team.We are looking forward to welcoming you back soon.With kindest regards,Holiday Inn Frankfurt Airport
Dear Kevin,thank you so much for your feeback!We're glad you had a good experience with us and we would love to have you stay with us again on your next trip to Frankfurt.With best regards,Holiday Inn Frankfurt Airport
Dear Kun Oh,thank you so much for your feeback!We're glad you had a good experience with us and we would love to have you stay with us again on your next trip to Frankfurt.With best regards,Holiday Inn Frankfurt Airport
Dear Zachary,Thank you so much for your great review on Expedia. Your comments about our location, your impression about our hotel are fantastic. The positive feedback about your stay is absolutely overwhelming and I will be more than happy to share it with the entire team.We are looking forward to welcoming you back soon.With kindest regards,Hoiday Inn Frankfurt Airport
Close to terminal if you don't make any wrong turns on your walk.
Robert
Stayed 1 night in Jan 2024
10/10 Excellent
Eric
Jan 23, 2024
Eric
Stayed 1 night in Jan 2024
10/10 Excellent
linda
Jan 21, 2024
linda
Stayed 1 night in Jan 2024
6/10 Okay
Lucie
Traveled with family
Jan 17, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Mediocre at best
Room was way too small for the 3-persons for which it was rated — you could barely walk around. Basically a small queen size room with another bed jammed in. Stains on rug, walls a little beat up. Nice to have shower amenities like shampoo, conditioner, etc. Disappointing that hand/body lotion empty - tried to call both housekeeping and front desk but could not reach anyone.
We loved the airport shuttle. The room was great with the rollaway bed for our son, the duvets and was perfect for our layover. It would be good to have instructions in the bathroom on how to use the shower as it wasn't intuitive. The check in was long and frustrating as we were coming in late and wanted to eat before the restaurant closed. Also would be a lot easier to not have to check out in person.
Dear Robert,First of all I would like to thank you very much for taking your time to share your valuable feedback regarding your recent stay with us.Your feedback is important for us and please rest assured that we have addressed the topics with the relevant department in order for us to grow.I do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back to Frankfurt in the near future.Kind regards
10/10 Excellent
Arash
Nov 12, 2023
Arash
Stayed 1 night in Sep 2023
6/10 Okay
Benjamin
Business traveler
Nov 11, 2023
Liked: Cleanliness
Nothing special
Have to pay for the bus ride back to the airport.
Check in is also slow
Benjamin
Stayed 1 night in Nov 2023
6/10 Okay
Benjamin
Business traveler
Nov 11, 2023
Liked: Cleanliness
Nothing special
Have to pay for bus trip back to the airport.
Check in is slow.