Property entrance
Check availability

Reviews of Hotel Luna

2.5 out of 5
Hotel Luna
Marktplatz 9, Offenbach am Main

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 7 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service
This hotel was ideal for a trip to Frankfurt for a recent concert. The room was spacious and clean. There were some internet issues that were resolved by a move of room.
Stayed 4 nights in Jun 2023

6/10 Okay

Guy

Stayed 1 night in May 2023

10/10 Excellent

Belén

Stayed 2 nights in Jul 2022

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luna
Part of the hotel was under renovation due to a water pipe break,so at times it was a bit noisy. My room was facing the street and even at night it was fairly loud. Other than that the hotel is in a great location,right in the middle of the shopping area and there's plenty of restaurants nearby.
Stayed 4 nights in Oct 2021
Response from Luna Hotel on Oct 20, 2021
Dear guest, thank you very much for your review. We look forward to hearing your opinion. We apologize for the inconvenience caused by the construction site, unfortunately very annoying. We look forward to welcoming you again. Your Luna Hotel.

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Room comfort
The good stuff: Room large and clean and nice. I liked the area around the hotel. The bad stuff: Struggled to communicate with the front desk staff. With my German skills and on rare occasions some English I was fine at the 6 prior German hotels hotels on this trip. The shower stall drained so slowly I had to stop my shower 3/4 done. The breakfast buffet was on the low end of what German hotels offer. I got the impression there were almost no other guests staying.
Stayed 1 night in Aug 2019

6/10 Okay

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel which was fine for one night. Staff helpful but a bit disorganised at check-in. Local area was very busy (and a little bit noisy) but plenty of restaurants nearby
Stayed 1 night in Feb 2019
Response from Sarin on Feb 20, 2019
Dear Guest, We are very sorry, that you was not satisfied with our service. There was a trainee at the Reception while checking in. Please give us a next chance to improve us. We apologies out inconvenience Hope to see you again. Regards Sarin

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Ideally situated for the event I was attending and felt very safe walking around in the area
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Team Hotel Luna on Feb 7, 2024
Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Es ist unser Ziel, jedem Gast ein komfortables und angenehmes Erlebnis zu bieten. Wir freuen uns auf Ihren nächsten Besuch!

6/10 Okay

Jaunwen, Gonomiyacho

普通でした。
Stayed 1 night in Jan 2024
Response from Team Hotel Luna on Feb 7, 2024
Vielen Dank für Ihre Bewertung, Wir hoffen dass Sie Ihren Aufenthalt bei uns genossen haben. Es ist unser Ziel, jedem Gast ein komfortables und angenehmes Erlebnis zu bieten. Wir freuen uns auf Ihren nächsten Besuch!

10/10 Excellent

Guenther

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Hotel mitten in Offenbach
Beim Einchecken gab es ein Problem mit der Badge zum oeffnen der Zimmertuere. Das hat die Rezeption mit viel Freundlichkeit und profesionellen Kenntnissen sehr gut geloest. Parkplaetze gibt es nur in der oeffentlichen Tiefgarage mit einem Hotelrabatt von 2 Euro/Tag.
Stayed 1 night in Dec 2023
Response from Team Hotel Luna on Feb 7, 2024
Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Es ist unser Ziel, jedem Gast ein komfortables und angenehmes Erlebnis zu bieten. Wir freuen uns auf Ihren nächsten Besuch!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Preis-Leistungsverhältnis super. Gute zentrale Lage. Wasserkocher im Zimmer praktisch.
Stayed 5 nights in Sep 2023

6/10 Okay

Sascha

Stayed 1 night in Feb 2023

8/10 Good

Ingo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Daniel

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Versprechen nicht eingehalten!
Eigentlich habe ich mich während dem Kurzaufenthalt wohl gefühlt im Luna - aber dass der zugesicherte Weckdienst am Morgen nicht funktioniert hat (und ich deswegen fast meinen Zug verpasst habe), ist unverzeihlich!
Stayed 1 night in Jan 2023

6/10 Okay

Mario

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Internet 3 Tage nicht funkcioniert.
Stayed 2 nights in Oct 2022

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
business trip
Perfectly situated on the S-Bahn with 15 minutes' distance to Frankfurt. Unfortunately, my room was extremely hot even though there was air conditioning. Bad smell in the bathroom as the fan did not work.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Luna Hotel on Aug 26, 2021
Lieber Gast, vielen Dank für Ihre Bewerbung. Wir freuen uns wenn wir Sie wieder in unserem Hotel begrüßen dürfen. Liebe Grüße Ihr Luna Hotel

10/10 Excellent

Witold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Daniele

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019