Standard Room, 2 Double Beds, Non Smoking | Iron/ironing board, free WiFi, bed sheets
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Reviews of Econo Lodge

2 out of 5
Econo Lodge
10455 Bennett Road - Route 60, I-90 Exit 59 - New York Thruway, Fredonia, NY

Reviews

5.8
Rating 10 - Excellent. 105 out of 807 reviews" "
Rating 8 - Good. 166 out of 807 reviews" "
Rating 6 - Okay. 190 out of 807 reviews" "
Rating 4 - Poor. 193 out of 807 reviews" "
Rating 2 - Terrible. 153 out of 807 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place staff are friendly and helpful
Stayed 1 night in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

4/10 Poor

Marilyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at this property before as it is close to the college, but we never found it dirty before. The tub wasn't clean, the toilet was disgusting and the refrigerator wasn't clean. There was something stuck frozen into the little freezer. It was dusty, the floor wasn't swept and the bed was made but looked like someone had slept in it, We asked for a room change. We put our things in our daughters room. They gave us a different room when we got back but had moved the fridge from the first room into it.I could tell right away because of the scratches on the front. they always had breakfast, now just coffee in the room. Looking for a new place to stay when we drive to Fredonia to see our granddaughter perform.
Stayed 2 nights in Apr 2024

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
I appreciated friendly staff , outside is in need of cleaning and parking lot has lots of pot holes, people were hanging around smoking out by the cars. I am not super paranoid so I hoped that no one would vandalize, luckily they didn't. Loud talking in the mornings in hall ways. No breakfast, boo. My room was very clean and my bed comfortable.
Stayed 3 nights in Apr 2024

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Stayed 1 night in Apr 2024

6/10 Okay

Gary

Disliked: Amenities
A fair amount of people seem to be hanging around the place, but friendly enough. The room itself was quite spacious and comfortable, the bed was very cozy. Ask for a room on the courtyard side! I was disappointed that there was only a small fridge (no freezer) and no microwave. The staff did step in and allow me to use the house freezer for my freezer packs. Very helpful staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lesley

Stayed 1 night in Apr 2024

6/10 Okay

Randall

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t clean. Tub had a ring around it plus the corners were dirty. Headboards smudged with dirty fingers. Lamp frames had thick dust accumulated. Lots of debris under the bed. Floors were so dirty they turned white socks grey. Candy wrappers in drawers and loose Fredonia cocktail napkins left behind from previous guests. I pointed out issues to front desk at check out for which I’m receiving a partial refund. I left the room attendants a detailed message about how the room needs to be deep cleaned.
Stayed 2 nights in Apr 2024

6/10 Okay

Lillie

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of pot holes in parking lot. The website said free breakfast none provided and when asked was inform website needs updating. The receptionists were pleasant and helpful. Over heard a drug transaction outside the window. Generally not safe.
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
More of a homeless shelter than hotel
Stayed 3 nights in Mar 2024

4/10 Poor

Rebecca

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

David

Traveled with family
Disliked: Amenities, property conditions & facilities
Staff was pleasant and respectful, but the facilities were dirty, poorly maintained and smelled like smoke. This morning when leaving, I about got high walking past a couple doing drugs next to the entrance to the hotel. I’ll pay more to stay somewhere else next time.
Stayed 1 night in Feb 2024

6/10 Okay

Erek

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor in the room was very dirty and sticky in parts... It sounded like there was a domestic dispute issue in the courtyard (outside our door) for most of the night into the morning. OTHERWISE it was fine.
Stayed 1 night in Feb 2024

2/10 Terrible

Carlos

Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Alijah Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Manda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Gordon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad description
disapointed there was no breakfast due to new management. Description didn't mention that.
Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Scott

Stayed 1 night in Dec 2023

2/10 Terrible

John

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
There was no breakfast as advertised. There was no coffee in the lobby in the morning. Coffee maker in the room was supplied with the wrong coffee pouches. They were unusable. Front desk was rude at check out. Room was too small for two people to move around each other. Smelled like pot was being smoked all the time.
Stayed 1 night in Dec 2023

4/10 Poor

Sally

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel amenities listed free breakfast. There was none.
Stayed 1 night in Nov 2023

10/10 Excellent

Tra

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Linda on Dec 4, 2023
Thank you and safe travels.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Very Disappointed
Very Disappointing . Asked for a Top Floor Corner Room , Away from any Noise if possible . Did Not have a Corner Room . Ended up being put right across the Hall from some Foreign Workers , who were disrespectfully Very Loud . They occupied four Rooms on our Floor , and were Back and Forth to each others Rooms , talking and laughing Loudly , and letting there Doors Slam closed as well , the Night we Checked in . There was no Cord for our Phone to Call the Front Desk , so I had to go down and ask that they be checked on before it got too late . Then at 6;30 A.M. , they were at it again before leaving for work , Knocking on the Door of the Room right across from us , and again being very loud . Went down again to the Front Desk and voiced our displeasure , and said we would expect a Full Refund for such treatment . Spoke to one of the Room Maids and she told us how it used to be a Nice Hotel , but has been let go , and is about a Two Star now , and it showed .
Stayed 1 night in Nov 2023
Response from Jas on Dec 4, 2023
Dear Mike,Sorry that you disappointed with your stay.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Timothy, Niagara Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the outside access to the parking lot directly from my room. Heat did not seem to work very well. Staff at front desk were super nice! Breakfast being canceled was not good but it is what it is.
Stayed 1 night in Nov 2023

6/10 Okay

Geoff

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Jacob

Business traveler, Traveled with family
Room bedding appears very clean room is very dated no fridge no microwave. Hair on nightstand next to bed dirt on floor that has been tracked in soap scum on sink where previous people have put the soap after washing hands. Just not impressed with hotel smell either.
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Night
This was the absolute worst motel/hotel I've ever stayed in. First, we waited forever for the front desk person to come to help us check in. Someone who was staying there told us to just leave, that it was disgusting and so dirty but we had already paid and thought it couldn't be THAT bad!? It was! She did upgrade us to the extended stay side but said it was because NO TV's were working on the other side. There were crumbs on the desk as well as a thick layer of dust on the bed side tables. I did find no bugs but it was terrible.
Stayed 1 night in Sep 2023

6/10 Okay

Rocco

Disliked: Cleanliness, amenities
Rooms not very clean but good value
Stayed 3 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Oct 2023

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, affordable place to stay for a night while traveling.
Stayed 1 night in Sep 2023

8/10 Good

Don

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No carpet anywhere in this place, and lots of space under doors to adjoining rooms, so you hear everything, even your neighbors’ snoring. They did move me away from a noisy drunk. Beds and floors were clean and shower was strong and hot.
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra, Hamburg

Traveled with partner
The location was great, the grounds were nice, the staff very nice but the hotel is old and needs a fresh redo
Stayed 1 night in Sep 2023

8/10 Good

Ed

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok but extremely slow sink drain was annoying
Stayed 1 night in Sep 2023
Response from Linda on Sep 7, 2023
Dear Ed,Thank you for letting us know. You will be saving the next guest. Thank you for your stay with us. Safe travels.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it sits back from busy road, driveway little hard to see at first but once you find it it's easier
Stayed 1 night in Sep 2023
Response from Linda on Sep 7, 2023
Dear Sue,Thank you for your stay and safe travels.

10/10 Excellent

Vesela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, spacious and clean, and staff was friendly. We also liked that they offer breakfast, although the coffee could be better, and we would have liked to have some juice.
Stayed 2 nights in Aug 2023
Response from Linda on Sep 7, 2023
Dear Vesela,Thank you for your stay and sorry about the juice. We are waiting for them to bring it back from service still. Safe travels.

10/10 Excellent

Hanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean (including the bathroom). Decent WIFI. The included breakfast was good.
Stayed 1 night in Aug 2023
Response from Linda on Sep 7, 2023
Dear Hanna,Thank you for your stay with us. Thank you for the kind words. Safe travels.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were extremely kind and helpful.
Stayed 1 night in Aug 2023
Response from Linda on Sep 7, 2023
Dear Mary,Thank you for your time and the review. Safe travels.

2/10 Terrible

Marcy

Disliked: Amenities
Felt like a dirty truck stop that over charges with a smile on their face. I had to walk to the desk in my night clothes just to talk to someone to fix my TV. Phones were down and they have no plans for a fast repair. Disgusting
Stayed 1 night in Aug 2023

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rose the Front Desk Manager was outstanding, friendly, helpful and made my stay an excellent one.
Stayed 3 nights in Aug 2023

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has been upgraded quite nicely. Room was spacious, clean and modern
Stayed 1 night in Aug 2023

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs !!!!
Due to bed bugs we had to leave . We were there for approximately an hour . Traveling across the country with two very young children, we arrived in the evening to get some rest . We noticed the white powder on the floors diametceous earth . Then check behind the beds and found my bed bugs. We immediately checked out and we’re told we would get a refund back to our credit card and never did. I also used my rewards totaling about $99 to book this and now that is gone. We had to drive 2 hours to find another hotel and didn’t arrive until around midnight. It was extremely stressful. We are also keeping an eye out for bedbugs on our luggage and had to clean everything. We are extremely unsatisfied. I hope to hear back from someone.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place good price
Stayed 1 night in Jul 2023

6/10 Okay

Harsh, Hermitage

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Linda on Sep 7, 2023
Dear Harsh,Thank you for your stay. Safe travels.

6/10 Okay

Caroline

Stayed 1 night in Jul 2023