헤아폰드, 라 올리바의 스파가 있는 리조트 및 호텔

“Das Zimmer entsprach leider nicht den grundlegenden Hygiene- und Sicherheitsstandards. Während unseres gesamten Aufenthalts gab es Probleme mit Insekten im Schlafzimmer und im Badezimmer. Auch nach einer angekündigten „Double Cleaning“-Reinigung blieb ein totes Insekt sichtbar an der Decke, was den Eindruck erweckte, dass die Reinigung nicht gründlich durchgeführt wurde. Zusätzlich kam es zu einem Wasseraustritt im Schlafzimmer, wodurch der Fliesenboden nass und rutschig war. Dies stellte...

“The whole place was great”

“I experienced multiple issues during my stay, including poor hygiene (water leaking from the bathroom ceiling with visible mould, and an insect found in food), excessive noise from unannounced maintenance work, and very inconsistent customer service. I was moved to a lower-category room than booked and had to unpack and repack my luggage multiple times due to unclear communication. Despite these issues being caused by the hotel, there was no clear apology or confirmed compensation. As a result,...

“Great hotel, we booked the Prestige package, which was very much worth it, daily free spa access, unlimited bottled water and access to the restaurants (as a substitute for the buffet dinner). Two comments: 1. The tennis rackets are in very poor condition, so bring your own if you want to play 2. The late check out (which is included in the Prestige package depending availability) was a bit cumbersome to get arranged, we ended up having to talk to the hotel manager to use this benefit, but in...

“This is a special property! The location is spectacular and SO quiet at the very edge of Puerto Calera. The rooms are modern and immaculate and the staff is friendly and efficient. The activities are mostly self directed (no group ones) and there is lovely live music entertainment each night. Resto options are fewer than most other Secrets we’ve been too but the food was excellent—fresh, healthy and delicious. We were grateful for all inclusive as without a car, we’d have to walk or taxi to...

“The staff at the playa park are the best, friendly, very helpful. We’ve been coming to this hotel for 10 years , since it’s very good refurbishment about 8 years ago and a few of the staff are still here which says a lot about place. The food is a very good standard, both of the above are why we keep coming back each year Well done playa park keep it up”

“All of the hotel is clean. Staff are very welcoming. The hotel is very family friendly. We've been here several times and have enjoyed each experience.”