Chulia Heritage Hotel

Property class: 3

Choose dates to view prices

Reviews

7.4 out of 10
Good
Close to KOMTAR, Chulia Heritage Hotel provides amenities like a terrace and a garden. Guests can connect to free in-room WiFi.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Basic Triple Room with Shared Bathroom

Room

Basic Triple Room with Shared Bathroom

  • Sleeps 4
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a large bed, a bedside table, a chair, and a window with curtains.

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

A modern bedroom with a large bed, a bedside table with a lamp, and a window with curtains.

Deluxe Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Shared Bathroom

A hotel room with two beds, a nightstand with a lamp, a wall-mounted picture, and a window with curtains.

Family Room, 2 Queen Beds, Shared Bathroom

  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Triple Room, Shared Bathroom

A hotel room with two single beds, a bedside table with a lamp, and a window with curtains.

Basic Triple Room, Shared Bathroom

  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Basic Double Room, Shared Bathroom

A hotel room with a bed, bedside lamps, a wardrobe, and a window with curtains.

Basic Double Room, Shared Bathroom

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Petite Room with Queen Bed

A minimalist hotel room with a bed, bedside table, and a wardrobe.

Petite Room with Queen Bed

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Basic Double Room with Shared Bathroom

Room

Basic Double Room with Shared Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

A hotel room with a sofa, a bed, a TV, and a window with curtains.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Located in Downtown George Town, a neighborhood in George Town, Chulia Heritage Hotel is in a shopping district. KOMTAR and Penang Hill are notable landmarks, and travelers looking to shop may want to visit Gurney Drive. Looking to enjoy an event or a game while in town? See what's happening at Penang Youth and Sports Complex or Penang International Sports Arena. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our George Town travel guide
Map
380, Chulia Street, Georgetown, George Town, Penang, 10200

What's nearby

  • A traditional blue building with ornate decorations and a well-maintained garden.
    Cheong Fatt Tze Mansion
    7 min walk - 0.6 km
  • An ornate interior with a staircase, traditional furniture, and decorative elements.
    Pinang Peranakan Mansion
    10 min walk - 0.9 km
  • A large grassy park with a historic white building, surrounded by trees and modern buildings.
    Padang Kota Lama
    10 min walk - 0.9 km
  • A cityscape with a prominent tall building, a variety of colorful rooftops, and a clear blue sky with scattered clouds.
    KOMTAR
    12 min walk - 1.1 km
  • Georgetown UNESCO Historic Site
    1 min walk - 0.1 km

Getting around

  • Penang Sentral
    24 min drive
  • Penang Intl. Airport (PEN)
    27 min drive

Restaurants

  • Rockafellas Kitchen & Bar
    1 min walk
  • Kuih Nyonya Moh Teng Pheow
    2 min walk
  • The Pokok
    2 min walk
  • Sun Yoon Kee Seafood Restaurant 新润记海鲜饭店
    2 min walk
  • Yeng Keng Café & Bar
    1 min walk

About this property

Chulia Heritage Hotel

  • Hotel near KOMTAR
  • Chulia Heritage Hotel provides amenities like a terrace and a garden. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Free self parking
    • Bike rentals, luggage storage, and an elevator
    • A front-desk safe, smoke-free premises, and tour/ticket assistance
  • Room features
  • All guestrooms at Chulia Heritage Hotel have perks such as air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Showers and hair dryers
    • LCD TVs with premium channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Things to do

  • Bicycle rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per accommodation, per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Chulia Heritage Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Chulia Heritage Hotel?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Chulia Heritage Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Chulia Heritage Hotel located?

Located in Downtown George Town, this hotel is within a 15-minute walk of Georgetown UNESCO Historic Site and KOMTAR. Loo Pun Hong and Han Jiang Ancestral Temple are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Chulia Heritage Hotel Reviews

7.4

Good

8.0

Cleanliness

8.4

Location

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 77 out of 411 reviews
Rating 8 - Good. 194 out of 411 reviews
Rating 6 - Okay. 95 out of 411 reviews
Rating 4 - Poor. 28 out of 411 reviews
Rating 2 - Terrible. 17 out of 411 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WARNING Dishonest staff - do not stay here

Charged us for a deluxe room and gave us a room 2/3 the size no curtains, no room safe, noisy and not cleaned properly - still half full drink bottles from previous tenant. Several years ago it was well run, not any more. L
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

👍
Stayed 4 nights in Jun 2023
Verified review

6/10 Okay

Liked: Staff & service

Basic hotel

Room is bright with high ceilings. Our room was on ground level almost next to reception area. We stayed one night only as our hotel closed due to the government lockdown. Bathroom shower was almost right over the toilet. The whole room was wet every time someone showered. Occasionally, we'd smell cigarette smoke possibly from someone smoking near the reception area. Bed sheets were well worn and doesn't seem clean. Saw a couple of long hairs. Ugh.
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
サイト内の写真より綺麗で清潔な印象を受けましたが、部屋が若干狭い感じがしました。 1人旅の1泊程度なら問題ないでしょう
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & nice
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Value for money
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location
Stayed 3 nights in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful staff, worst WiFi!

The WiFi was really, really terrible! That alone will prevent me from staying here again. Other than that, love the location and the staff were absolutely superb. A huge thank you to them all! Some gardeners were smoking while working, which is not allowed. Why can’t Malaysians follow simply rules? No hope for the country if this carries on.
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the environment
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is not in a very good condition. I have booked 2 rooms. 1 room have problem to enter using the keycard. Then later it does not have any power. Need to change room then after change to another room, the room intermittent power "trip". Need to change room again. My room initial seems ok. Then out of sudden, there is water dripping from the toilet ceiling. Need to change room. No fridge and there is not enough space to have a mini table.
Stayed 3 nights in Aug 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Poorly maintained.
Stayed 2 nights in Jul 2019
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
No water, old linens and towels no toiletries
Stayed 5 nights in Jul 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
The heritage building was in an excellent location - very hip and happening with lots of bars, quaint cafe's and eateries. The venue however was a little run down - not as well maintained as I hoped it would be. My bedroom with fresh linen had traces of hair - of different length on it. The bathroom was clean but the water heater wasn't working so well. As I was on the ground floor, I can hear people moving around above my room.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room upgrade, good experience!
Stayed 2 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building with new painting and modern toilet. Used common toilet but no issues as they have a few for everybody. Slept well got tv and aircon. Downside, better bring your own drinking water and personal toiletries.
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Staff & service, room comfort

For foodies

Great location. Good food nearby.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location would use again.
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas très bien !

Nous avons séjourné 4 nuits au Chulia Heritage Hôtel. De l’extérieur, l’hôtel est très beau ainsi que dans le lobby. Mais les chambres sont très moyennes voir pas bien du tout. Première chambre (numéro 120 standard) : très petite qui n’est pas adaptée pour 2 personnes, pommeau de douche juste au dessus des toilettes et sanitaires bouchés... bref une cata ! Le personnel était au courant que les toilettes étaient bouchées mais refile quand même cette chambre aux clients... impossible de nous changer de chambre pour les 2 premières nuits ... Seconde chambre (numéro 106 deluxe) : légèrement plus grande au niveau de la superficie, le pommeau légèrement décalé des toilettes mais le gros problème de cette chambre est l’insonorisation. Elle est située en face des escaliers pour l’étage et le va et viens est très présent et bruyant. De plus, il n’y a aucun rideau pour cacher la lumière du hall d’entrée qui passe par les vitres au dessus de la porte : obligés de dormir avec la lumière toute la nuit ... nous faisons beaucoup d’hôtels de cette catégorie et pour le moment celui ci est le pire. Propreté correcte et personnel souriant ce qui vaut les 2/5. Attention cet hôtel n’est pas du tout un 3 étoiles. On est sur une auberge aménagée en petit hôtel. Par ailleurs, situation optimale
Stayed 4 nights in Feb 2019
Verified review

6/10 Okay

Hotel sólo para una noche

Es un hotel sumamente sencillo, no cuenta con ningún servicio, únicamente las habitaciones. Al parecer tiene poco tiempo de renovado sin embargo es un hotel viejo y por lo tanto no luce tan bien como se aprecia en las fotos, en mi perspectiva luce muy distinto a lo que te presentan. El baño es compartido y un punto negativo de ello es que no están tan limpios como esperaría además de que las regaderas están donde mismo que la taza por lo que siempre está mojada igual que el papel del baño :/ No es tan fácil encontrar el lugar ya que no está justamente sobre la calle y tampoco hay señalamientos, no es visible ya que tienes que accesar por el estacionamiento del mismo y el hotel se encuentra al fondo (en lo personal pase dando vueltas por casi dos horas y nadie sabía informar). Lo recomendaría sólo si tu presupuesto es bajo y no piensas pasar más de una noche ahí
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

AIRCOND perlu di Service Cadar perlu di tukar Tepat pada waktu
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，整潔，服務也良好，旺中帶靜！
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berdekatan dgn tempat sejarah
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

Do not expect car parking even if you book, I advised I require car parking on arrival as I was driving 600KM from Thailand and this was essential to my stay. When I arrived one of the security/ car park attendants / maffia woman told very rudely the car park was full move my car now and I should of got there earlier and “the Malaysians” beat you to it and laughed. I said can I just stay 5 minutes and check in first and leave my bag in the room and she said no go and pay for parking elsewhere! I stay in up to 50 hotels a year and also own a hotel, this was one of the most disgusting receptions I have ever encountered at any hotel anywhere in the world and ended Ed up parking almost 2km away! Room was fine, terrible WiFi speeds however this is common in Malaysia. I stayed 2 times in 3 days as part of a business trip and left my car where I parked on the first night, when I returned 2 days later she laughed at me saying where is your car?
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Liked: Staff & service, room comfort
Share toilet
Stayed 1 night in Nov 2018