Gilcrest Vacation Rentals

"The room and common areas of the hotel were clean. And although this was an older hotel, it was well maintained, and the service at the front desk was very nice as well."

"The front desk clerk Jeremiah seemed to not really care about my concerns. I arrived promptly at 3 PM, just in case there were any issues with the room. I have had a few bad experiences at Best Western properties. I wanted to give Best Western another chance. The room I paid for was a king, upon arrival at the door to my room, I heard the people next door speaking loudly and TV was loud. I wanted a nice quiet place to stay. I went back down to ask for a different room assignment. Jeremiah told me they were completely booked and because I had gone in the room they had no other kings to offer. I was so tired and did not want to argue with this Jeremiah so I started back up to the room. At the elevator, I realized I paid for a quiet place and deserve that so I went back to desk. He had told me he would be happy to contact the people in the room next door. I was appalled. The last thing I want to do is ruin someone else’s visit by complaining. I just wanted a quiet room. He then assigned me a two double bed room. What could I do, my reservation was prepaid and he offered me no discount or refund or even money back. This room was disgusting, the room smelled of mold, the carpet was crunchy, and the toilet was seated cooked. When you sat you leaned left. I told Jeremiah this and he basically said I was lying, because he said they would not rent out a room like that. I have included pictures.Also, the pool and hot tub were visibly filthy. "

"Paul at the front desk was so kind and accommodating. The room was clean and appliances in good condition. The pool and hot tub were clean, inviting and refreshing. Highly recommend this property. Do not stay at the best western next door, it was dirty and run down and front desk clerk Jeremiah was awful. "

"My kids love to stay here, it’s close to shopping and the sports events that brought us to town. This visit the room was not very clean, there was some sort of white stuff all over the bathroom door, we found tweezers and other items under the couch and when I opened the bedding for the pull out it was full of clumps of hair, overall felt dirty. "

"Close to food options."

"This property is not a regular hotel, which is how it is presented on Hotels.com. This is a minimal, no-frills experience with no amenities whatsoever for people needing an extended stay option. It is a cheaply constructed property. Can feel/hear bedsprings. Low water pressure in shower. Had a clogged drain but they did fix it promptly. Single pane windows so traffic sounds were loud. You get one towel and one washcloth. When you need a fresh set, you take it to the front desk for exchange. No Kleenex. No glasses or coffee machine. No hairdryer. There is a kitchenette but no cookware, plates or utensils. If you know that going in, it is okay. If not, it is an unpleasant surprise. You can find regular hotels for the same cost."

"Very clean hotel. Only ate at the restaurant for breakfast, but it was very good. "

"Excellent view.Staff very friendly and very attentive to all Your needs.Nice place and nice location.Close to restaurants,shopping,hospital and other places."

"We didn’t have a pet"