Outdoor pool, open 8:00 AM to 7:00 PM, sun loungers
Check availability

Reviews of Tiki Hotel Surfers Paradise

3.5 out of 5
Tiki Hotel Surfers Paradise
Corner Ferny Ave & Wahroonga Place, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 875 reviews" "
Rating 8 - Good. 307 out of 875 reviews" "
Rating 6 - Okay. 137 out of 875 reviews" "
Rating 4 - Poor. 74 out of 875 reviews" "
Rating 2 - Terrible. 65 out of 875 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness, property conditions & facilities
The place is nice and there are some rooms that have a great view of the canal. I have stayed here before and wanted to stay again but this time was not the greatest experience. There was a terrible parking situation. Way too busy of a check in time with the concert, however it could have been handled better. There’s only two spots for cars to check in and about 5-7 of us trying to check in. Cars were beeping, it was chaos.
Stayed 1 night in Feb 2024

6/10 Okay

jamie

Property is very dated. I can only imagine how many greasy porn movies were made in that hot tub when the hotel first opened. It was the best option at the time but i wouldn’t put it on the top of my list of places to return to.
Stayed 2 nights in Mar 2024
Response from Tiki Hotel on May 9, 2024
Hi Jamie, thank you for taking the time to write a review. Your imagination is certainly very different from ours, but we appreciate the reminder that every guest is unique!

4/10 Poor

Jenna

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had a fabulous time at the Tiki, pretty much untill night time. The room itself was fab. Heaps of space, great views, everything we needed. Kids loved the big spa bath, and it is walking distance to everywhere central. All was going great But then when night time came it all went south. The pull out sofa was terribly uncomfortable and I can honestly say I’m not a fussy sleeper. The traffic noise was so loud in the main room, we had to move the mattress into the living room, and then the TV would not turn off. We tried everything, couldn’t access the switch to even unplug it. So trying to get 2 toddlers to sleep with a tv lighting up the room (we even tried putting tshirts over the screen) was a nightmare. Then when the baby woke up for a bottle in the night, the hot water was turned off, so on went the kettle which woke everyone up. Safe to say we got zero sleep. Probably wouldn’t have been as bad if we didn’t have the kids, more suited if your going for a big night out type stay.
Stayed 1 night in Apr 2024
Response from Tiki Hotel on May 9, 2024
Hi Jenna, thank you for the detailed review. As discussed at check-in, we have a 24 hour assistance phone number located on the hotel key - we would have been more than happy to investigate the issues you encountered or notified you that the TV switch was under the TV or power switch in the shelf just below it. We have just upgraded the building's hot water system, so we apologize that the supply wasn't consistent throughout your whole stay.

8/10 Good

kim

Stayed 2 nights in Apr 2024

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, amenities
Convenient smaller hotel, very close to most main areas of surfers paradise, friendly staff, Hotel definitely outdated but you get what you pay for, quite noisy overnight between people coming back to hotel and Main Street, spa bath a big plus with the kids, pool and slide great,
Stayed 4 nights in Apr 2024
Response from Tiki Hotel on May 8, 2024
Hi Joel, thank you for taking the time to write a review. We're glad to hear that the kids enjoyed the spa bath and pool/slide!

4/10 Poor

Nitika

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was charged extra on parking as they said i booked through expedia. I booked for 4 people but there was only 1 bed, again i have to pay $250 extra for extra bed
Stayed 4 nights in Apr 2024
Response from Tiki Hotel on May 8, 2024
Hi Nitika, your booking did come through the Expedia network, as your point of sale or travel agent must have booked through them. They should have passed on the information available on Expedia that parking is 15 per night.There were two beds in your apartment as advertised, an additional bed can optionally be hired from our supplier for 35 per night as discussed.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to everything.
Stayed 3 nights in Apr 2024
Response from Tiki Hotel on May 8, 2024
Hi Jason, thank you for leaving us a review. Have a great day!

10/10 Excellent

Jacob

Liked: Cleanliness, property conditions & facilities
It was all that me and my family needed. We enjoyed our stay. Thanks
Stayed 5 nights in Apr 2024
Response from Lianny on Apr 26, 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again for your next holiday.

8/10 Good

Yoly

Traveled with family
Liked: Cleanliness
furnitures needs updating but overall good
Stayed 2 nights in Mar 2024
Response from Tiki Hotel on May 8, 2024
Hi Yoly, thank you for leaving a review! Have a great day.

10/10 Excellent

Cale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This propertys location is perfectly located and was pleasantly surprised at how good these properties were for the price. Would stay here again if in Gold Coast
Stayed 4 nights in Apr 2024
Response from Tiki Hotel on May 8, 2024
Hi Cale, thank you so much for the review. Have a wonderful day!

10/10 Excellent

Chantel

Traveled with family
Liked: Cleanliness, amenities
Fantastic stay.
Stayed 8 nights in Apr 2024
Response from Lianny on Apr 18, 2024
Hi, thank you for taking the time to write the review. We are happy to hear you had a good stay at Tiki hotel. We look forward to hosting you again in the near future.

6/10 Okay

Tracey

Stayed 3 nights in Apr 2024
Response from Tiki Hotel on May 8, 2024
Thank you for taking the time to leave a review. If there was anything specific that spoiled your stay, we would love to hear about it.

4/10 Poor

peter, Melbourne

Disliked: Cleanliness, property conditions & facilities
The location was very good near to everything, but need upgrade for the property and all furniture Old. No service every day. Thank you
Stayed 4 nights in Apr 2024
Response from Tiki Hotel on May 13, 2024
Hi Peter, thank you for writing a review. We are currently in the process of renovating the property, with a new hot water system and top floor skylights being completed this week.

8/10 Good

Ryan, Caboolture

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just stayed 3 nights with my wife and 2 girls, for the price we paid it was really good. Our view from the room (704) over the river was amazing, we had glimpsed over some negative reviews prior to getting here but they can only be from people who are expecting 5 star for 3 star prices. Some aspects of the apartments are a little outdated, would have been the bees knees back in the 80s but the bedrooms and the kitchen are clean and newer. The pool is great for the kids, they loved the slide, it does need updating a bit, there is a row of tiles about a foot into the pool and some tiles are broken or missing, the broken ones could be sharp, get that sorted and the pool is fine. The location is brilliant, we walked straight up the main strip and to Surfers beach in 10 mins. We would definitely stay again when we head back to Surfers if the prices were around the same again.
Stayed 3 nights in Apr 2024
Response from Tiki Hotel on May 8, 2024
Hi Ryan, thank you for the detailed review. We're glad to hear that you enjoyed the view and that the kids loved the pool!

2/10 Terrible

Deeanne

Stayed 1 night in Apr 2024
Response from Tiki Hotel on May 8, 2024
Hi Deeanne, thank you for taking the time to leave a review score. If there was anything in particular that spoiled your stay, please let us know!

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and a great simple pool space for the children. Incredible location with super easy access to Surfers!
Stayed 3 nights in Mar 2024
Response from Lianny on Apr 5, 2024
Hi, thank you for the review and the feedback as well. We are happy to know you had a great stay at Tiki hotel. We look forward to hosting you again.

8/10 Good

Neda

Traveled with family and small children
Liked: Cleanliness, amenities
Hot water was not adjusted and it was very hot it almost burned my hand when I wanted to wash a plate. I think it has safety concern
Stayed 3 nights in Mar 2024
Response from Lianny on Apr 29, 2024
Hi, thank you for taking the time to write the review. I would like to tell you this is the first complaint in a long time about the hot water is very hot, the professionals are looking to check and fix the hot water system. I would like to create a report to what happened to your hand by the hot water, is this possible? Thank you.

2/10 Terrible

Rakeshkumar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lianny on Apr 29, 2024
Hi, thank you for taking the time to write the review. Was there some issues you needed to address for during your stay? We asked you at check-in if there is any issues during your stay to please let us know immediately and we can fix those issues for you as soon as possible.

2/10 Terrible

Jayke

Stayed 2 nights in Mar 2024
Response from Tiki Hotel on May 8, 2024
Thank you for taking the time to leave a review. If there was anything specific that spoiled your stay, we would love to hear about it.

6/10 Okay

Kenny

Stayed 2 nights in Mar 2024
Response from Lianny on Apr 12, 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tiki Hotel Reception on Mar 17, 2024
Hi Robert, thank you for your excellent review!

8/10 Good

Sunita

Traveled with partner
Liked: Cleanliness
The hotel is in a great location ...in the middle of Surfers Paradise and an easy walk to lots of attractions, dining, night markets and of course the beach! The only down side was that the apartment was in need of an update, the kitchen smelt damp. I was really looking forward to a glass of wine while relaxing in the spa bath .... unfortunately no hot water! It was late so we reported it in the morning and they got it seen to straight away.
Stayed 2 nights in Feb 2024
Response from Tiki Hotel Reception on Feb 28, 2024
Hi Sunita, thank you for your feedback. As explained upon check-in we are on call 24/7. We could have assisted you earlier with the hot water issue. It seems that you didn't report the smell in the kitchen to our staff during your stay. Our housekeeping team would have probably been able to fix it for you.We're happy to know that you enjoyed the rest of your stay!

4/10 Poor

Hallie

Stayed 2 nights in Feb 2024
Response from Lianny on Feb 29, 2024
Hi, thank you for taking the time to write the review. We are sorry you didn't have a good stay. Can you please tell us why you gave us 4 out of 10? Thank you.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tiki Hotel Reception on Feb 28, 2024
Hi Paul, thank you for your great review!

8/10 Good

Shannon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were neat and tidy. We were glad there were fans in the lounge and bedroom as the air con didn't work. But after speaking with reception, they were prompt on inspecting it and gave a refund after it was deemed broken. We loved the security of the whole hotel. The pool and spa were fantastic!! Definitely recommend and will be returning as soon as we can!
Stayed 2 nights in Feb 2024
Response from Tiki Hotel Reception on Feb 23, 2024
Hi Shannon, thank you for your nice review! We're really sorry we couldn't give you another room on this day and had to give you a partial refund instead. We're happy to hear that you enjoyed our facilities and hope to see you again soon!

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its a bit dated but clean well run large apartment excellent location and good value
Stayed 1 night in Feb 2024
Response from Tiki Hotel Reception on Feb 23, 2024
Hi Steven, thank you for your great review. We're happy to hear that you enjoyed your stay with us!

10/10 Excellent

Imran

Liked: Cleanliness, property conditions & facilities
good property with very good location
Stayed 5 nights in Feb 2024
Response from Tiki Hotel Reception on Feb 23, 2024
Hi Imran, thank you for your excellent review!

8/10 Good

Belinda C

Traveled with family
Liked: Cleanliness, room comfort
Good apartment
Good size apartment, older style but clean. Convenient location to Cavill Avenue.
Stayed 1 night in Feb 2024
Response from Tiki Hotel Reception on Feb 21, 2024
Thank you for your nice review Belinda. We're happy to hear that you enjoyed your stay with us!

8/10 Good

Jill

Stayed 1 night in Feb 2024
Response from Tiki Hotel Reception on Feb 23, 2024
Thank you for your excellent review Jill!

10/10 Excellent

Jeremy

Liked: Cleanliness, room comfort
Great location, facilities and valie for money. I would definitely stay again
Stayed 1 night in Feb 2024
Response from Lianny on Feb 16, 2024
Hi, thank you for taking the time to write the review. We are happy to hear you had a good stay and we look forward to hosting you again in the near future.

6/10 Okay

Taylah

Traveled with family
Stayed 1 night in Feb 2024
Response from Lianny on Feb 12, 2024
Hi, thank you for the review and we are sorry to know you didn't have a good stay at Tiki hotel, because we can only see a rating of 6 out of 10. Do you have any feedback please?

8/10 Good

Jennifer

Liked: Amenities, property conditions & facilities
Its central location and the spa
Stayed 1 night in Feb 2024
Response from Lianny on Feb 12, 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excellent

Khen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay at Tiki, easy access to everything, restaurants, clubs, pool, also, its a good thing that its not to close that its loud. one straight way to surfers paradise main WOW!
Stayed 4 nights in Feb 2024
Response from Tiki Hotel Reception on Feb 8, 2024
Hi Khen, thank you very much for your review! We are glad to hear that you had a wonderful stay with us!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, amenities
The hotel is close to everything, which is great. The room has some water damage on wondow sills but it was clean. The bed was really comfy. The only down fall was the noise in corridors outside and no communication when a fire alarm went on. We just went back into our room after the fire brigade turned off the alarm.
Stayed 5 nights in Jan 2024
Response from Tiki Hotel Reception on Feb 8, 2024
Hi Thomas, thank you for your feedback. We're sorry to hear that you had to experience the faulty alarm going on. We forwarded your remarks about the window sills to our maintenance department. We are happy to know that you enjoyed your stay at Tiki and hope to see you again soon.

6/10 Okay

Gemma

Stayed 1 night in Feb 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Gemma, thank you for leaving a review!

2/10 Terrible

Teghan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty apartment, the couches are so old, from the 90s and just smell musty and unwashed. Bed mattress could feel the springs. Would not return. Very outdated, and soft furnishing covers also old. Just felt dirty.
Stayed 1 night in Feb 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Teghan, thank you for writing a review. We will be renovating this year including new updated furniture in all apartments and new mattresses for the beds.

10/10 Excellent

Godfrey

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Lianny on Feb 3, 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excellent

Babu ram

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Lianny on Feb 3, 2024
Hi, thank you for taking the time to write the review and we are happy to know you had a good stay and we look forward to having you again as our guest.

8/10 Good

Shane

Traveled with family
Liked: Cleanliness
Great room, some maintenance needed: no plug for spa; spa pump way to noisy to be useable (like having a bath with a lawnmower in the bathroom; guard rail on pool slide not attached at top of slide. Otherwise awesome room and view.
Stayed 1 night in Jan 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Shane, thank you for leaving a review! The spa has its own built-in plug, just needs to be turned to open and close. We'll look into replacing that specific pump as it appears to be louder than the others on site. Thank you!

2/10 Terrible

Brooke

Disliked: Cleanliness, amenities, property conditions & facilities
My room was crawling with cockroaches. I have about 14 on video in the one evening. Found them in the bed sheets, dropping from the ceiling to the pillow. Never felt more disgusted in my Life and I’ve travelled the world, I got zero sleep. It’s a clear issue and many reviews of it. Was offered to stay in another room but I had no interest in staying at this hotel. Friends also found roaches in their rooms. I was given a refund. Bed only has a sheet and the blankets were dirty and had old food smooshed in it. Bath/shower would not recommend for oldies. Hotel smells stale. Needs a serious update and shut down to deal with the infestation, fly spray will not cut it!
Stayed 6 nights in Jan 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Brooke, we're sorry to hear that you encountered issues during your stay. We have since changed both our pest control company and the frequency of treatments, after the two extreme weather events this summer saw a couple of pest invasions occur.

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The building is showing it’s age and hasn’t been renovated for a long time, but for the price we found it clean, and in a great location and generally really good for what you pay in the Gold Coast cbd
Stayed 2 nights in Jan 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Adam, thank you for leaving a review. We're glad you enjoyed your stay.

4/10 Poor

Abdulkarim

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The carpet very dirty
Stayed 5 nights in Jan 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Abdulkarim, thank you for leaving a review. We're sorry you encountered an issue during your stay - as mentioned at check-in, please let us know immediately if you have any problems as we can immediately investigate and remedy these.

8/10 Good

Cheryle

Stayed 7 nights in Jan 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Cheryle, thank you for leaving a review!

8/10 Good

sandra, Ferntree gully

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Sandra, thank you for leaving a review!

8/10 Good

Asmaa

Stayed 4 nights in Jan 2024
Response from Lianny on Feb 3, 2024
Hi, thank you for taking the time to write the review. We are happy to know you had a great stay at the hotel and we look forward to hosting you again in the near future.

2/10 Terrible

Rose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only giving it 1 star because 0 stars isn't an option. If you're into being exposed to public health hazards from black mould; horrendous, rude customer service (including being many hundreds of dollars out of pocket having to leave and find alternative accommodation due to mould); being promised a bed (and washing machine) in the photos at the time of booking and then discovering there's not actually a bed (or washing machine) in the room; broken, dirty, used crockery and cutlery, bad smells and broken fixtures, this place is for you
Stayed 5 nights in Jan 2024
Response from Tiki Hotel on Feb 5, 2024
Hi Rose, as previously discussed with you, there were no issues noticed by our cleaners or yourself at the time of check-in. Due to the high humidity following the two extreme weather events on 25/12 and 1/1, this particular apartment did develop an issue which was professionally treated on the same day you raised the issue with us, after your early departure. We are confused by your comment about there not being a bed in the apartment, as the Queen bedroom is difficult to miss. Washing machines and Dryers are available in the two x 24-hour shared laundry rooms, as advertised.

6/10 Okay

Sunny

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lianny on Jan 12, 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again.

6/10 Okay

Nathan

Liked: Cleanliness
The property was clean and spacious enough for our needs also in a good location but it needs a fair bit of updating, noisy from the road
Stayed 1 night in Jan 2024
Response from Lianny on Jan 12, 2024
Hi, thank you for taking the time to write the review and your feedback. We are sorry you had to hear the noise from the road but it is out of our control.

6/10 Okay

Sharan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lianny on Jan 12, 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again soon.

6/10 Okay

Nicci

Liked: Cleanliness
Disliked: Property conditions & facilities
Property is run down staff not friendy pool closes at 7 pm
Stayed 1 night in Dec 2023
Response from Lianny on Jan 7, 2024
Hi, thank you for taking the time to write the review. We are sorry you had to be a guest to a non friendly staff, could you please tell me what happened? We are following the guidelines from the government and the owner to close the pool at 7pm.