Deluxe Suite, Multiple Beds, Jetted Tub (Fireplace) | Premium bedding, desk, free WiFi, wheelchair access

Reviews of Hôtel Motel Granby

2 out of 5
Hôtel Motel Granby
1085 rue Principale, Granby, QC

Reviews

5.8
Rating 10 - Excellent. 46 out of 340 reviews" "
Rating 8 - Good. 82 out of 340 reviews" "
Rating 6 - Okay. 67 out of 340 reviews" "
Rating 4 - Poor. 71 out of 340 reviews" "
Rating 2 - Terrible. 74 out of 340 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service
Stayed 1 night in Apr 2024
Response from Michel on Apr 13, 2024
Thank you Stephen for your nice note and comment. You are welcome once again when you come to Granby

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Director on Mar 10, 2024
Thank you Sara for staying at our hotel

2/10 Terrible

Jean-francois

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jorge

Stayed 1 night in Feb 2024
Response from Michel on Mar 20, 2024
Merci beaucoup Jorg pour votre belle note, on vas continuer à l'améliorer notre service avec prix abordable. Vous êtes bienvenu à notre hôtel la prochaine fois quand vous venez à Granby

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, amenities
Great place to stay, easy to check in and out. The room was great, comparable to 4* or 3* hotel rooms I've stayed in - obviously overall there were a lot less facilities at this location - but I wasn't expecting any. (In the morning I found a great breakfast place about a 3 min drive away - and there were at least 4 other restaurant options I passed on the way). Would I stay here again? YES definitely.
Stayed 1 night in Oct 2023
Response from Michel on Oct 13, 2023
Hi NICHOLASWe are really glad to see that you liked your stay at the hostel! Thank you very much for your comment and perfect note. We are now continue to renovating our hotel, and We hope to see you again time you come to Granby

10/10 Excellent

Chantal

Stayed 1 night in Oct 2023
Response from Michel on Oct 10, 2023
merci beaucoup Chantal pour votre note excellent et on vas continuer a l'ameliorer notre service avec prix abordable, vous etre bienvenue la prochain fois vous venez a Granby.

2/10 Terrible

Frank

Stayed 1 night in Sep 2023

6/10 Okay

Michele

Stayed 1 night in Aug 2023
Response from directeur on Sep 15, 2023
merci Michele pour votre reservation

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!!
Well…where should I start…the hotel is very old, old-smelling, dirty walls full of holes…as we were walking to our room, we walked by the laundry room where all the “clean linen” is hanging but touching the dirty floors. The hotel gives the vibe of a hotel from the 70’s…which could be ok IF it had been renovated and updated at some point! As for our room, which was “suppose” to have been the nicest one…the towels that were hanging in the bathroom were dirty/stained, no holder for toilet paper, and the caulking around the tub was black/moldy. The comforter on the bed was full of stains…the walls were stained/dirty with holes in them, the floor was full of dirt and the patio door didn’t lock. It was horrible! This hotel should not even be advertised on Hotels.com. After checking in and going for supper, we came back to the room and decided to leave this disgusting place…but was not able to get a refund as the deadline for cancellation was already past. We didn’t care…we just had to get out of there. We ended up staying at the Sheraton 25 minutes away and did not regret it at all…was the best decision we ever took!
Stayed 2 nights in Aug 2023
Response from Director on Aug 12, 2023
we noticed your comments and thank you for your feedback. recently we have renovated our floor, change our TV, Mirco wave, Air conditioner, soft water system,,,, we will continue to renovate our rooms, corridor and improve our service with affordable price.

8/10 Good

Claude

Stayed 1 night in Aug 2023
Response from Michel on Aug 8, 2023
Merci de votre note, Claude on vas continuer a l'aeloirer notre service ave cprix abordable

2/10 Terrible

Bassam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to be renovated.
Stayed 1 night in Aug 2023
Response from Directeur on Sep 17, 2023
Merci de séjour a notre hôtel

6/10 Okay

Stacey

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The jetted tub room had red lights , made it feel rather uncomfortable for a family therefore we didn’t use. The carpet was very very dirty, walking on it made our feet black. It did the job for sleep , for our 2 days at the zoo. Staff was very very polite and courteous
Stayed 1 night in Jul 2023
Response from Director on Aug 4, 2023
Thank you for your comments and we will consider your suggestions and continue to improve our services

4/10 Poor

thomas

Traveled with family
Disliked: Property conditions & facilities
Busy intersection with an old motel, a solid 2. Good sized room but don’t pay over $80 a night. Quirky but not terrible.
Stayed 1 night in Jul 2023
Response from Directeur on Sep 17, 2023
Merci de séjour a notre hôtel

6/10 Okay

Manon

Disliked: Amenities
Ok for the price
Stayed 1 night in Jul 2023
Response from Michel on Jul 31, 2023
Thank you Manon for your note

2/10 Terrible

Carol

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The building is old and dirty. There are smells in the room like cigarettes but covered in floral air fresheners There is a water problem, either burning hot or freezing cold. They do not clean, we found items from previous people in the rooms, under the bed. The owners don’t speak English very well and it’s difficult to get your point across.
Stayed 1 night in Jul 2023
Response from Director on Jul 11, 2023
again there is penalty for smoking in the room, but most of our guests respect the regulation. there were full of the people at that day, water was not stable for some seconds when people use the water at the same time, all of the rooms has to be cleaned completely after check out. our price is very competetive and we can't give again the discount. thank you for the comprehension.

6/10 Okay

Victor

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The condition of everything in the motel was terrible. The beds were ancient and awful, the buildings were in rough, un-maintained condition, the ice machine was broken, empty, there were bug traps and fly paper in the room, and i suspect they have some full time tenants on the ground floor. I did not use pool, because it didn't look that great.
Stayed 1 night in Jun 2023
Response from director on Jul 2, 2023
we can see all of words used are the negative, see the works, suspect, didn't look like, ,, how did you have not used something and said it is not good? the only reason is something negative has been in the mind, so ,,,,,

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Michel on Jun 14, 2023
Merci beaucoup Laurie, pour votre belle note.

10/10 Excellent

Alexane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a late check-in because we arrived in the middle of the night and the staff was very accommodating!
Stayed 1 night in Jun 2023
Response from Michel on Jun 13, 2023
Un gros merci Alexane pour votre note parfait et commentaire. On vas continuer à l’améliorer notre service avec prix abordable. On vous attende à vous servir la prochaine fois vous venez à Granby

4/10 Poor

Francois

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Poor french communication with the lady at the desk, was very difficult to understand.Code for the door was not working. Room #39 please replace the shower faucet it is defective turns water form very hot to very cold no mild temperature. Downstairs my employees were stalked by one men and one women with no theets and got scared when leaving at early morning 5:30 am, it looked like there are some permanent residents in this hotel... Dont go there
Stayed 1 night in Apr 2023
Response from Directeur on May 1, 2023
Merci de votre commentaire et votre temps. Désolé pour votre inconvénient pour le code de la porte, mais c’est la première fois on as eu ce sort de problème depuis installation. Ce matin on contacte support technique et le problème est résolu. Concernant la tête de touche, on as changé à nouveau. L’hôtel est très sécuritaire et il y a jamais problème de sécurité. On vas continuer à l’améliorer notre service avec prix abordable

2/10 Terrible

JØRGEN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Claude

Traveled with group
Liked: Cleanliness
Vieux et aurait besoin de rénovation
Stayed 1 night in Oct 2022
Response from Directeur on Oct 28, 2022
Merci de votre séjour

6/10 Okay

Susan

Traveled with family and small children
Liked: Staff & service
Thebalcony had old cigarette butts and empty pack of cigarettes on the ground.
Stayed 2 nights in Aug 2022
Response from directeur on Sep 6, 2022
thank them

2/10 Terrible

Mario

Stayed 1 night in Aug 2022

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exactly as we expected.
Stayed 1 night in Aug 2022
Response from Michel on Aug 12, 2022
Merci beaucoup Nathan d'avoir partagé votre expérience et Votre note parfait ! La satisfaction de nos clients étant notre priorité, nous sommes ravis que vous ayez apprécié votre séjour chez nous et que vous ayez passé un bon moment dans chaque type de service que nous vous avons délivré. Nous serons heureux de vous accueillir à nouveau lors de votre prochaine visite à Granby.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Silka

Liked: Amenities
Stayed 2 nights in Jun 2022

8/10 Good

Zoël

Liked: Cleanliness, staff & service, room comfort
Was ok
Stayed 1 night in Jun 2022
Response from Michel on Jun 30, 2022
Thank you Zoél for your nice score and Will continue améliorer notre service avec prix abordable, Hope to serve you next time you come to Granby

2/10 Terrible

Claude

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with a lovely quiet balcony.
Stayed 1 night in Jun 2022
Response from Michel on Jun 11, 2022
thank you Michelle for your comments and good score which will encourage to continue improving our service with affordable price. you will be welcome again when you come to Granby next time

6/10 Okay

roxane

Stayed 1 night in May 2022

6/10 Okay

Georges

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the friendly check-in and the attention to get a few items resolved upon my arrival. The facility is clean and organized. I found the beds to be very comfortable. I will be back next year.
Stayed 1 night in Apr 2022
Response from Michel on May 6, 2022
thank you very much Craig for your excellent score and comments which will enable to continue improving our service. we are looking forward to serve you next time you come to Granby.

2/10 Terrible

Karolyne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldnt get in touch with the front desk to show us our room. Was not sure about the property and the cleaness of the motel... So we left!
Stayed 1 night in Dec 2021
Response from Director on Dec 29, 2021
sorry for your waiting. our front desk was serving another client and just returned 2 min after you left. it was holiday season, most of our employee were in vocation. referring the property of the rooms, there is no any problem and no need to worry about it. hope you come back again to have a try. thank you for your reservation

8/10 Good

Reece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was alright.
Just outside the main part of town. Cosy but odd place. It said it had Netflix, but it’s just the app on the tv you still needed an acccount do your own to watch.
Stayed 2 nights in Dec 2021
Response from MIchel on Dec 14, 2021
Thank you for your review and the time, Reece. for Netflix, we will try to figure our solution to see if everybody can watch the program.

10/10 Excellent

Kiza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist guys is very cool. And I like the service
Stayed 1 night in Nov 2021
Response from Michel on Dec 4, 2021
Thank you very much Kiza for this excellent note . I’m glad you were satisfied with your experience at our Hotel. We will continuer to improve our service with affordable prices and see you again when you come to Granby next trip

10/10 Excellent

george

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable and friendly staff
Stayed 7 nights in Nov 2021
Response from Michel on Nov 23, 2021
Thank you very much, George, for taking the time to share your experience and for this good appreciation. We are glad you had a good time with us. We would be delighted to welcome you again on your next trip to Granby.

10/10 Excellent

rey

Stayed 1 night in Oct 2021
Response from Michel on Nov 2, 2021
Un grand merci Rey pour cette note parfaite. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et nous serons heureux de vous accueillir de nouveau lors de votre prochain séjour à Granby!

2/10 Terrible

June

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a hard time as aoon as i got there they wanted to obly give me one night because they charge 245 a night for peak weekends... i had to call expedia finally after an hour they gave me the room .... they were not nice at all about it and they didnt seem very well organized
Stayed 2 nights in Aug 2021
Response from director on Aug 29, 2021
really surprised!!! who are you? what is your reservation number? our price is very competitive which has been proved by our customer.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Seul point positif est qu’il est près du Zoo…raison de notre séjour…le reste je ne comprend qu’il puisse encore opérer dans les conditions existantes!!
Stayed 1 night in Aug 2021
Response from La réception on Aug 15, 2021
Nous voyons pas les problèmes que vous avez eu, nous remercions notre clients de nous faire des confiance et nous allons continuer à l’améliorer notre service avec prix abordable .

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and run down. Rooms are small and not kept clean. TV remote was taped together and our king size bed was sitting on a twin size bed frame causing it to tip over if you sat on one side. Only plus sides were the price and location to the zoo.
Stayed 1 night in Aug 2021
Response from director on Aug 29, 2021
we will change the frame, thank you for the info. our rooms are spacious, maybe not very modern, but we are on the way to continuer renovate.

2/10 Terrible

Evelyn

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Me and my wife where trying to get away from the kids for one night. Ended up having kids around us all night we where very disappointed.Didnt get much sleep the place was not what we were expecting will not be going there again
Stayed 1 night in Jul 2021
Response from director on Aug 13, 2021
sorry to hear that you were not slept well, it is the time of vocation, where might be some noise. we will put you on the back of Motel next time you come to Granby

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Check-in is horrible, I am made wrong for reserving 'last-minute', which was 4 hours earlier. Manager was not aware of my reservation, never checked his phone. Can't find the key to my room, gives me the next room. Pool is dirty and water looks odd, king bed is broken and noisy, cleanliness is spotty at best.
Stayed 1 night in Jul 2021
Response from director on Aug 13, 2021
as there are many reservation and we are short of man power and has no time to check our cell all the time. thank you for your comprehension

6/10 Okay

Verified traveler

Traveled with family
Very hard to get TP, no one there for changing garbage, poor breakfast choice,(very little). Had to chase after towels. Will not stay again.
Stayed 3 nights in Jul 2021
Response from director on Aug 13, 2021
sorry for your inconvenience. we will continuer to improve our service with affordable price

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2021
Response from director on Aug 29, 2021
nothing.

6/10 Okay

Annie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Gergely

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Michel on Jul 23, 2021
Un grand merci Gergely pour cette note. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et nous serons heureux de vous accueillir de nouveau lors de votre prochain séjour à Granby!

10/10 Excellent

Caroline

Stayed 1 night in Jul 2021
Response from Michel on Jul 22, 2021
Un grand merci Caroline pour cette note parfaite. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et nous serons heureux de vous accueillir de nouveau lors de votre prochain séjour à Granby! A la prochain

2/10 Terrible

Anthony

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Directeur on Jul 22, 2021
Merci votre reservation