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Reviews of Holiday Inn Express & Suites Grand Rapids Airport - South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Grand Rapids Airport - South, an IHG Hotel
4888 TOWN CENTER DRIVE SE, Grand Rapids, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 598 reviews" "
Rating 8 - Good. 119 out of 598 reviews" "
Rating 6 - Okay. 35 out of 598 reviews" "
Rating 4 - Poor. 24 out of 598 reviews" "
Rating 2 - Terrible. 25 out of 598 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice overnight stay close to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good shuttle service in the morning to the airport.
Stayed 1 night in Apr 2024
Response from Joseph on May 29, 2024
Dear Lauren,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joseph on May 28, 2024
Dear Angel,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Scott, Albion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and well taken care of. The staff was friendly and great to deal with. The breakfast was sub-par not that great. There is no need to have two kinds of sausage and 2 kinds of eggs. More choices would be better. Last the lock on the door had a dead battery and I could not get into my room after going and watching basketball. The girl charged it just long enough so I could get into my room, but the next day it did the same thing!!! It was very inconvenience for me and my son!!!
Stayed 1 night in May 2024
Response from Joseph on May 28, 2024
Dear Scott,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Katharina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Very clean. Comfortable beds.
Stayed 1 night in May 2024
Response from Joseph on May 28, 2024
Dear Katharina,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Zion

Traveled with family
Liked: Cleanliness, property conditions & facilities
Water pressure in shower and any tap was very low. This is the second time we have stayed here, the pancake machine was out of services and was wondering if it ever worked.
Stayed 1 night in May 2024
Response from Joseph on May 28, 2024
Dear Zion,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not in a rentable condition blinds did not work shower leaked all over the bathroom floor slop of floor is incorrect to allow for drainage
Stayed 1 night in May 2024
Response from Joseph on May 24, 2024
This guest was looking for free night stay and has no idea how to speak to people with respect. All claims are false and she took ultra zoomed in photos to show "huge" issues that were not there. She threatened staff verbally over the phone and was beyond rude over the phone making it virtually impossible to get a word out, again only looking to book and get free nights by yelling and making false claims. She and her husband are added to our "do not rent list" and would not be allowed to place a reservation at our property again.

6/10 Okay

Rebecca, Mobile

Liked: Cleanliness, property conditions & facilities
The room was clean and roomy but, the windows did not have a window-blind that shields from lights or sun from outside, so at night the room was completely lit-up making it difficult to go to sleep!
Stayed 1 night in May 2024
Response from Joseph on May 28, 2024
Dear Rebecca,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Vlad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent rooms bathrooms, nice breakfast, great flow of water while showering, comfortable beds definitely will stay here again.
Stayed 1 night in May 2024
Response from Joseph on May 28, 2024
Dear Vlad,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Joy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joseph on May 28, 2024
Dear Joy,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience:)
Stayed 1 night in May 2024
Response from Joseph on May 21, 2024
Dear Jose,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joseph on May 21, 2024
Dear Andrea,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For close location to Davenport University.
Stayed 1 night in Apr 2024
Response from Joseph on May 20, 2024
Dear Elizabeth,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Mai

Traveled with family and small children, Traveled with family
Very good.
Stayed 1 night in May 2024
Response from Joe on May 13, 2024
Dear Mai,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joseph on May 13, 2024
Dear Carlos,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joseph on May 13, 2024
Dear Joseph,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Mohammed

Stayed 2 nights in May 2024
Response from Joseph on May 29, 2024
Dear Mohammed,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Ilona, Homer Glen

Liked: Staff & service
It was ok but not great
Stayed 1 night in Jan 2024
Response from Joseph on May 8, 2024
Dear llona,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Holiday Inn Express seems new so it was clean and seemed new. No wear and tear like a lot of hotels now. The nicest thing about this hotel was that it was quiet. It is built better than most hotels so it was noticeably quieter in walking in the hallways and in the rooms.
Stayed 1 night in May 2024
Response from Joseph on May 6, 2024
Dear Jodi,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted by a friendly staff member when we arrived. Checking in was easy. We were told there would be a wheelchair but it was too small. The desk clerk found another chair but it was the same size. Our room was on the third floor at the end of a long hallway. It was a major struggle to get to the room. We ended up renting a chair. Once inside the room it was spacious and very clean. Our room was well cared for by us and housekeeping. Fresh towels were always in place. We’d happily stay there again.
Stayed 2 nights in Apr 2024
Response from Joseph on Apr 25, 2024
Dear Mike ,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Joseph on May 13, 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and easy.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 23, 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Michael, Richfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joseph on Apr 23, 2024
Dear Michael,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph on Apr 23, 2024
This guest had zero respect for others and verbally abusive towards staff. We attempted to accommodate their requests even though they did not properly fill out and complete their reservations prior to her arrival. She was extremely rude and vile saying inappropriate insults towards multiple staff and guests. She was told for this behavior that her rooms and she was asked to exit the facility before the police were called. We now have her listed as Do Not Rent at our location. She has been an issue in previous stays renting the meeting room and ignored any rules having over 20 people and using the room until midnight.

10/10 Excellent

Ronald, Sault Ste. Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looked so new and very clean are room was very large and comfortable the staff was amazing
Stayed 1 night in Apr 2024
Response from Joseph on Apr 22, 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

Anita

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are wonderful but we had a handicapped room we didn’t order but took anyway to avoid having to change rooms. The electric window shade controls did not work. The Keurig coffeemaker did not work-had to go to the lobby at 3:30 am to get coffee. The airport shuttle was convenient and the driver friendly.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 16, 2024
Dear David Nkhoma,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

8/10 Good

Chera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. They had a shuttle to the airport.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 13, 2024
Dear Chera,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph on Apr 13, 2024
Dear Mary,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

christi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are great. it is clean. it is the easiest commute to the airport. I fly in and out often and it is my go to
Stayed 1 night in Apr 2024
Response from Joseph on Apr 12, 2024
Dear Christi,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Barbara

Very clean, soft sheets, shampoo/conditioner,lotion, body wash, plush pillows,very good breakfast., large shower with good water temperature.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 9, 2024
Dear BarbaraThank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and staff were good to us. Room had no view but was clean.
Stayed 1 night in Mar 2024
Response from Joe on Apr 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. We loved the convenience of park and fly to the airport.
Stayed 1 night in Mar 2024
Response from Joe on Apr 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

john

Stayed 1 night in Mar 2024
Response from Joseph on Apr 22, 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Jean-Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nicely presented, staff was very helpful. Overall experience was high. I would definitely use this facility next time I visit Grand Rapids
Stayed 1 night in Mar 2024
Response from joe on Apr 2, 2024
Dear Jean-Paul,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Barbara

Comfortable bed. Shuttle to airport. Was able to get late check out so that I did not have to sit so long at the airport as my flight was later in the day.
Stayed 1 night in Mar 2024
Response from Joseph Wing on Mar 29, 2024
Dear Nicole Martin,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Mike

Business traveler
One of the friendliest teams at any hotel I have stayed in.
Stayed 1 night in Mar 2024
Response from Joe on Mar 28, 2024
Dear Mike,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express South.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good looking forward to breakfast
Stayed 1 night in Mar 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 Good

Janet

Stayed 1 night in Mar 2024
Response from Joseph on Apr 13, 2024
Dear Janet,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

mary

Stayed 1 night in Mar 2024
Response from Joseph on Apr 11, 2024
Dear Mary,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

lisa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had a really nice room at check in. The women at the front desk was not very personally and acted like it was a bother for her to wait on us. In the room you have to leave a card in to have lights work. They came on and then went off. I went back to desk, I can get you a new card. That one didn’t work either then she said I guess I can get you a new room. Appeared to be bothered.
Stayed 1 night in Mar 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities
Great customer service!
Stayed 1 night in Mar 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

DeArest

Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

2/10 Terrible

jim

Business traveler
Disliked: Staff & service
Was a very loud place to stay children running up and down the halllways in the middle of the night. The room of above very noisy finally quieted down at 4am. Will make sure I never book a room there ever again
Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Kathy

Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk is always so welcoming.
Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Abby, Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff! Clean and environmentally friendly. Close to airport.
Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport friendly
A close location to the Airpot but dinner was hard to find. This seemed like a new hotel but it was displaying a little were and tear. The best plus about this hotel is that it was quiet. The seclusion made it a pleasant sleep.
Stayed 1 night in Feb 2024
Response from Joe on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!