Find hotels in Greatwood, Houston

"Check in was painful low staff levels and were not attentive as hotel staff should be. The room was disgusting (room 2219) we were asked to make up our own sofa bed and they only provided sheets. Never been to a hilton that did this. Found the existing sheet had hair inside it. Due to our late flight we had to move rooms extremely late with our sleeping children in hand. Not once was there an offer to help us move. Breakfast was not nice at all self serve buffet with powdered scrambled eggs (didnt realise this was still happening). Really disappointed with this stay as I trying to contact the hotel via their site and even called to arrange a sweet treat for my wifes birthday. This also never arrived. This Hilton really let me down the only positive was the location being next door to the Galleria shopping mall. Thats where it ended. We will not be returning here again. "

"N/a"

"Everything was good… A1"

"Paid parking only"

"No refrigeration in the room, no bottle waters, no microwaves. "

"The staff was great"

"Receptionist was rude when i asked about my rooms air conditioning not working. Very dismissive and didn't seem to care about my dilemma. Sad considering how much i spent and that i was a returning customer. "

"Our stay at the Omni is always wonderful. I will say, though that our room did not have a refrigerator and was a little outdated, but the overall facility is wonderful."

"I didn’t have breakfast but purchased drinks. "