โWe thoroughly enjoyed our stay and the quality of the service, cleanliness, bar, restaurant, food etc etc. The employees were great too. However, the hotel is not ideal for someone that has impaired mobility or uses a wheelchair, because of steps within the common parts of the building and does not have a lift to access the upper floors' bedrooms.
Whilst we were there, some decoration works were commenced indicating a recognition for ongoing maintenance is constant. The hotel would benefit from...
โAll Staff were excellent room clean and fresh towels daily all tea coffee making equipment resupplied daily good location by town and breakfast was one of the best.โ
โSmooth checkin. Very friendly and knowledgeable staff. Great breakfast! Twin room suited our needs queen sized beds would have been better but beds were comfortable. 5th floor room quiet. Restaurant used 2 out of 4 nights and food was very good.
Great location. Walkable to bus station.
Would recommend for couples, family etc. โ
โVery good hotel. Room well equipped and quiet. Swimming pool and spa area great. A few minutes walk from main street, a bit further away from the port area (but within walking distance).โ
โLovely, roomy, clean apartment within easy reach of shops and restaurants.
Bus station literally on the doorstep, which gives you access to the whole island.
Apartment had everything you would like to see for self catering
Clean linen and comfy sofa bed and bed โ
โGreat location! So close to everything: shopping, restaurants, taxis and busses. The room was great, too. Decor all updated. The bed was perfect (on the harder side). Would absolutely stay here again. โ
โWonderful 5 night stay. Staff amazing, Tracy, Esther, Lillian and Beatrice (Bea) and Jon. Can't remember all their names, sorry. Lovely choice at breakfast, food topped up even until breakfast finishing time. 24 hour sandwiches available, very useful. Lovely terrace to sit out on, but a pity it shut at 6pm. The terrace had only been open for 3 months, so this could change. Nice pool and gardens, and you could hire pool towels. Would I stay here again, most definitely.
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โWe had a wonderful stay at Norfolk Hotel! It was very clean and cozy and the staff were very kind and accommodating. I highly recommend it and plan to stay there again for our next visit to St Helier. โ
โMy travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant. โ
