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No notice about parking charges, covered up by free breakfast
Nick
Stayed 1 night in May 2024
Response from Dylan | SGSM on May 21, 2024
Hi Nick,Thank you for taking the time to review the hotel, I am sorry to see that you could only score your stay 3*. Please be aware that our parking fee is advertised on all of our booking sites. We hope that you would give us the opportunity to serve you again soon!Kind Regards,Dylan SGSM
Hi Adam, thank you for taking the time to review the hotel, we are so pleased to see your 5* review & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Clare, thank you for taking the time to review the hotel, we are pleased to see that you could score your stay 4* & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager.
Central location ideal for the purpose of the stay.
GRAHAM
Stayed 1 night in Mar 2024
Response from Dylan | SGSM on Mar 27, 2024
Hi GRAHAM, thank you for taking the time to review the hotel, we are pleased to read your 4* feedback & we hope to see you again soon! Kind Regards, Hannah, Guest Service Manager.
10/10 Excellent
Fred
Traveled with family
Mar 21, 2024
Liked: Amenities
Lovely quiet room ,comfy bed, clean bathroom, reasonable price, great breakfast, close to town centre and taxis. Affable helpful staff, good bar
Fred
Stayed 2 nights in Mar 2024
Response from Dylan | SGSM on Mar 27, 2024
Hi Fred, thank you for taking the time to review the hotel, we are pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Hannah, Guest Service Manager.
Lovely staff - accommodated request for a quiet room.
Verified traveler
Stayed 1 night in Feb 2024
Response from Dylan | SGSM on Feb 26, 2024
Hi, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Sean, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Matt, thank you for taking the time to review the hotel, we are pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
6/10 Okay
Abubakr
Feb 10, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t like the fact that we had to park our car.
Abubakr
Stayed 1 night in Feb 2024
Response from Dylan | SGSM on Feb 11, 2024
Hi Abubakr, thank you for taking the time to review the hotel 3* & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi David, thank you for taking the time to review the hotel, we are pleased to read your 8* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Gary, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Florin, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
10/10 Excellent
Harish
Jan 1, 2024
Harish
Stayed 1 night in Dec 2023
Response from Dylan | SGSM on Jan 3, 2024
Hi Harrish, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Standards are slipping stayed 4 nights and saw tables being cleared but never once cleaned in morning for breakfast,uncomfortable at night as air con still not working correctly reported at least twice,toilet not flushing well and flusher panel hanging off wall reported at least twice,nothing done
Shirley
Stayed 4 nights in Dec 2023
Response from Dylan | SGSM on Dec 12, 2023
Hi Shirley, thank you for taking the time to review the hotel, we are sorry to see that you think our standards are slipping & we hope that we can change that opinion on your next stay. Kind Regards, Dylan, Senior Guest Service Manager
Hi Dave, thank you for taking the time to review the hotel, we are pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
We liked everything from the room to the breakfast and friendly staff
Sarah
Stayed 1 night in Nov 2023
Response from Dylan | SGSM on Dec 8, 2023
Hi Sarah, thank you for taking the time to review the hotel, we are pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Courtney, thank you for taking the time to review the hotel, we are so pleased to see your 5* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager
Went here for the weekend to mainly see my son , the staff were friendly and helpful and professional from the start, and the hotel was clean and comfy, the food was excellent, we would definitely recommend staying, so a big thank you to all....
Susan
Stayed 1 night in Nov 2023
Response from Dylan | SGSM on Nov 23, 2023
Hi Susan, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager
10/10 Excellent
Dave
Nov 6, 2023
Dave
Stayed 4 nights in Oct 2023
Response from Dylan | SGSM on Nov 12, 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager
Hi Shishir, thank you for taking the time to review the hotel, we are pleased to see your 8* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager
Hi Carl, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager
Hi Patrick, thank you for taking the time to review the hotel, we are pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager
10/10 Excellent
Daphne
Sep 24, 2023
Daphne
Stayed 2 nights in Sep 2023
Response from Dylan | SGSM on Sep 26, 2023
Hi Daphne, thank you for taking the time to review the hotel, we are so pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
ALWAYS GOOD TO STAY HERE STAFF ARE GREAT AND NOTHING IS EVER A PROBLEM.
top team thankyou
Dave
Stayed 4 nights in Sep 2023
Response from Dylan | SGSM on Sep 18, 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
The staff in this hotel are very helpful and pleasant. The hotel is quiet with good facilities in the room.
My room was tidied and cleaned every day. Also the TV is a good size.
Andrew
Stayed 3 nights in Sep 2023
Response from Dylan | SGSM on Sep 18, 2023
Hi Andrew, thank you for taking the time to review the hotel, we are so pleased to see your 5* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
Good location for train station, friendly staff, clean, good condition, comfortable bed. Only downside was the breakfast and the shower could have been a lot more powerful
Lauren
Stayed 1 night in Sep 2023
Response from Dylan | SGSM on Sep 18, 2023
Hi Lauren, thank you for taking the time to review the hotel, we are pleased to see your 8* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
Great hotel very clean and staff are really good and committed
top marks team.
Dave
Stayed 4 nights in Sep 2023
Response from Dylan | SGSM on Sep 12, 2023
Hi Dave, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
8/10 Good
Timothy
Aug 15, 2023
Timothy
Stayed 1 night in Aug 2023
Response from Dylan | SGSM on Aug 16, 2023
Hi Timothy, thank you for taking the time to review the hotel, we are pleased to see your 8* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
10/10 Excellent
Jane
Aug 15, 2023
Jane
Stayed 1 night in Aug 2023
Response from Dylan | SGSM on Aug 16, 2023
Hi Jane, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
10/10 Excellent
David
Aug 13, 2023
David
Stayed 1 night in Aug 2023
Response from Dylan | SGSM on Aug 15, 2023
Hi David, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager
Hi Malcolm, thank you for taking the time to review the hotel, we are pleased to see your 4* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM
6/10 Okay
Brenda
Jul 28, 2023
Brenda
Stayed 1 night in Jul 2023
Response from Dylan | SGSM on Aug 18, 2023
Hi Brenda, thank you for taking the time to review the hotel, we are so pleased to read your 3* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
10/10 Excellent
Paul, Swadlincote
Jul 21, 2023
Liked: Property conditions & facilities
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Paul
Stayed 2 nights in Jul 2023
Response from Dylan | SGSM on Aug 1, 2023
Hi Paul, thank you for taking the time to review the hotel, we are pleased to see your 5* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM
4/10 Poor
Paul
Jul 21, 2023
Paul
Stayed 3 nights in Jul 2023
Response from Dylan | SGSM on Aug 1, 2023
Hi Paul, thank you for taking the time to review the hotel, we are sorry to see that you could only score your stay 4 out of 10 and we hope to see you again soon to show that your unsatisfactory stay was an exception. Kind Regards, Dylan, SGSM
Hi Francis, thank you for taking the time to review the hotel, we are pleased to see your 8* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM
10/10 Excellent
Joanne
Jul 19, 2023
Joanne
Stayed 1 night in Jul 2023
Response from Dylan | SGSM on Aug 1, 2023
Hi Joanne, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM
10/10 Excellent
Joanne
Jul 16, 2023
Joanne
Stayed 2 nights in Jul 2023
Response from Dylan | SGSM on Jul 18, 2023
Hi Joanne, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM
10/10 Excellent
Joanne
Jul 11, 2023
Joanne
Stayed 3 nights in Jul 2023
Response from Dylan | SGSM on Jul 14, 2023
Hi Joanne, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM
Was pleased with our stay at Holiday Inn Express Grimsby. The staff was friendly, the rooms were clean. Was a lovely atmosphere will be coming back and would recommend
Sukhjeet
Stayed 1 night in Jul 2023
Response from Dylan | SGSM on Jul 10, 2023
Hi Sukhjeet, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Steve, thank you for taking the time to review the hotel, we are so pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
10/10 Excellent
Stephen
Jun 25, 2023
Stephen
Stayed 1 night in Jun 2023
Response from Dylan | SGSM on Jul 16, 2023
Hi Stephen, thank you for taking the time to review the hotel, we are so pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
10/10 Excellent
April
Jun 20, 2023
April
Stayed 1 night in Jun 2023
Response from Dylan | SGSM on Jun 23, 2023
Hi April, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
It's a modern hotel with comfortable rooms. The breakfast had a good selection and staff were friendly.
There was parking at the hotel but at £9 per night was expensive.
Timothy
Stayed 1 night in Jun 2023
Response from Dylan | SGSM on Jun 21, 2023
Hi Timothy, thank you for taking the time to review the hotel, we are so pleased to read your 8* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Shaun, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Hi Sylvia, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
Very clean, friendly staff. Only downside is how small the car park is, very limited spaces.
Sarah
Stayed 1 night in May 2023
Response from Dylan | SGSM on Jun 5, 2023
Hi Sarah, thank you for taking the time to review the hotel, we are so pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
great hotel, clean tidy, Friendly and well organised. I use it regularly.
Dave
Stayed 3 nights in May 2023
Response from Dylan | SGSM on May 15, 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.
8/10 Good
Peter
May 8, 2023
Peter
Stayed 1 night in May 2023
Response from Dylan | SGSM on May 10, 2023
Hi Peter, thank you for taking the time to review the hotel, we are so pleased to read your 8* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.