The Palms - Town & Country Club

Choose dates to view prices

Luxury
4.5 star property
8.0

Very good

Luxury hotel located in Sushant Lok

Consider a stay at The Palms - Town & Country Club and take advantage of a garden, dry cleaning/laundry services, and a bar. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Asian cuisine. Enjoy the gym, as well as activities like racquetball/squash. In addition to conference space and a steam room, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

View all photos for Premier Room

A hotel room with a large bed, a wooden headboard, a nightstand, a desk, and a window with curtains.

Premier Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Luxury Room

A hotel room with a large bed, a wooden headboard, a nightstand, a desk, and a window with curtains.

Luxury Room

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Executive Suite

A hotel room with a large bed, a sitting area with a glass table, and a nightstand with a lamp.

Executive Suite

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Luxury Suite

A hotel room with a large bed, a sitting area with a glass table, and a nightstand with a lamp.

Luxury Suite

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Palms One

A hotel room with a large bed, two armchairs, a small table, and a nightstand.

Palms One

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

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About the neighborhood

Located in Sushant Lok, a neighborhood in Gurugram, The Palms - Town & Country Club is near a metro station. Appu Ghar and Aravali Biodiversity Park are local attractions and those in the mood for shopping can visit Janakpuri District Centre and DLF Galleria Market. Looking to enjoy an event or a game while in town? See what's happening at Thyagaraj Sports Complex or R.K. Khanna Tennis Complex. Visit our Gurugram travel guide
Map
B Block, Sushant Lok, Phase I, Gurugram, Delhi N.C.R, 122001

What's nearby

  • Appu Ghar
    5 min walk - 0.5 km
  • Fortis Hospital Gurgaon
    8 min walk - 0.7 km
  • DLF Galleria Market
    14 min walk - 1.3 km
  • Golf Course Road
    5 min drive - 1.9 km
  • MGF Metropolitan Mall
    6 min drive - 2.2 km

Getting around

  • Millennium City Centre Station
    7 min walk
  • New Delhi Bijwasan Station
    15 min drive
  • Indira Gandhi International Airport (DEL)
    31 min drive

Restaurants

  • Paranthe Wala
    3 min walk
  • Om Corner (Karol Bagh Wale)
    8 min walk
  • Naivedyam
    14 min walk
  • Burger King
    8 min walk
  • Barista
    10 min walk

About this property

The Palms - Town & Country Club

  • Luxury hotel located in Sushant Lok
  • Consider a stay at The Palms - Town & Country Club and take advantage of a garden, dry cleaning/laundry services, and a bar. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Asian cuisine. Enjoy the gym, as well as activities like racquetball/squash. In addition to conference space and a steam room, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Swimming pool
    • Free self parking
    • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and concierge services
    • 3 meeting rooms, a 24-hour front desk, and a ballroom
  • Room features
  • All guestrooms at The Palms - Town & Country Club have thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and separate sitting areas.
  • Other amenities include:
    • Bathrooms with shower/tub combinations
    • 42-inch LED TVs with satellite channels
    • Balconies, separate sitting areas, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Browns - The English Pub
  • Fusion
  • Senses

Things to do

  • 2 outdoor tennis courts
  • Gym
  • Pool
  • Racquetball/squash
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 18,357 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer (on request)
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s tennis academy are closed on Mondays, and the pool, squash court, and beauty salon are closed on Tuesdays.

Renovations and closures

The following facilities are closed on Tuesday:
  • Full-service spa
The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that the hotel policy is that appropriate swimwear and swim caps must be worn in the swimming pool. Any other clothing, including pants, t-shirts, shoes, and long dresses, are not allowed.
This property does not provide rackets or shoes for tennis and squash courts. Guests are advised to bring their own court shoes and rackets.
Children under 12 years old are allowed in the pool until 7 PM and must be accompanied by an adult.

Frequently asked questions

Does The Palms - Town & Country Club have a pool?

Yes, this property has a pool.

Is The Palms - Town & Country Club pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Palms - Town & Country Club?

Check-in start time: 2 PM; Check-in end time: 1:30 AM. Late check-in is available during limited hours.

What time is check-out at The Palms - Town & Country Club?

Check-out is at noon.

Does The Palms - Town & Country Club provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Palms - Town & Country Club located?

Located in Sushant Lok, this luxury hotel is within a 10-minute walk of Max Hospital, Appu Ghar, and Fortis Memorial Research Institute. DLF Galleria Market and Golf Course Road are also within 1 mi (2 km). Millennium City Centre Station is 7 minutes by foot and IFFCO Chowk Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Palms - Town & Country Club Reviews

8.0

Very Good

8.8

Cleanliness

8.2

Location

8.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 52 out of 124 reviews
Rating 8 - Good. 41 out of 124 reviews
Rating 6 - Okay. 15 out of 124 reviews
Rating 4 - Poor. 6 out of 124 reviews
Rating 2 - Terrible. 10 out of 124 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay and good staff.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The palms

Stay was good and all the staff were friendly Has gardens and a really nice pool area with a nice salon available on site Great ambiance
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Grounds are beautiful. It's a resort and club but building is old . Good staff.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property

The property is very nice and beautiful. The location also was quite good. Breakfast menu had adequate variety and the staff was courteous. The room was very spacious and had a nice historic touch to it. Bathroom was really huge with a tub plus shower stall. Toiletries were basic but nice.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good stay experience
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time, and I had a wonderful time! I am already looking my next booking at this property!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory!
Stayed 1 night in Jan 2023
Verified review

6/10 Okay

Its ok for a very short stay. No lift so be aware and prepared for hauling the luggage if you are on upper floors. No international power points. The way to rooms has steps all over the way. No trolley to get luggage to the room. Just ok.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Not up to the mark mainly staff
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Reception is not friendly and duty manager is not cooperative.
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rudest check-in experience and staff. First they refused to honor my Expedia booking and I had to pay separately (it was a pre-paid booking). Then I had a friend visiting and they refused to allow them to hang out in my room. Never seen service as bad.
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff and their hospitality is very poor. They don't even smile at you. Rude behaviour and looks like they just are doing their job in pressure. No valet parking, to swim, you need swimming cap, if you don't have they will ask you to pay 200rs per person for it. And don't know why photography is not allowed near swimming pool. Useless rules. And grass around the rooms are not well maintained.
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

déçue

j'y ai séjourné plusieurs nuits et suis tres déçue car l'hotel n'avait pas les équipements de restauration comme sur les photos. L'hotel est vide et vieillissant. La piscine fermée 2 fois dans la semaine et impossible de réserver leur service de massage. Qui plus est, ils m'ont réclamé un complement de paiement car soit disant ils n'avaient pas reçu mon virement que j'ai du prouvé sur mon relevé de banque. Je déconseille fortement
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities
le personnel, peu aimable n'était pas à la hauteur de cet établissement sensé être luxueux.
Stayed 1 night in Nov 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff doesn’t help with luggage when you get out of car. They stare at you. They told me I had an incidental charge. I said I didn’t have any charges other than noodles I bought for a small amount. I gave them the money and they didn’t have change so they kept the change. Then they called me saying they forgot to charge tax. Kept harassing me every 30 mins to pay. I’m in a rush to catch my flight. Harassment for a few dollars. I showed proof I am waiting for the bank to approve payee. Don’t stay here.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Beautiful club … surrounded with lots of greenery… but Don’t expect outstanding hospitality from its staff.
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a good time !!

Great location, beautiful property with a tranditional feel.
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, good location

The hotel was very well located, mostly friendly and accommodating staff. My only issue with the hotel is the STRONG synthetic smelling room freshners used in all the rooms which really gave me a massive headache. I had to check 4 rooms before I was forced to upgrade to a room with a balcony to open the doors and get fresh air in, i.e. I had to pay extra just to get normal air into my room. I highly recommend the Spa/salon and Kiran who gives the most wonderful massage. Food was good. Too many plastic flowers around for my personal liking but that can be ignored.
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ambience
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Amazing property, well laid out giving a feel of a resort. Lots of open space and a very relaxing environment.
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

It is a nicely laid out property with lots of open spaces a d fardens. Very relaxing considering a busy NCR
Stayed 4 nights in Nov 2019