Handsacre Vacation Rentals

"Clean and very large room, lovely polite and helpful staff"

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"Not clean and showers were blocked"

"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Great location in the heart of Birmingham"

"Room was clean and good breakfast"

"It's looking a bit tired now. Staff were amazing, but I hardly slept because the room was so cold and there was only a summer duvet, but no blanket. I tried to follow the very clear instructions on the air handling unit, but it just seemed to recirculate the very cold air."

"Issue with the room very promptly resolved "

"Wifi good."