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The Queen Hotel & Spa

3.0 star property
Art Deco hotel connected to the convention center in Old Quarter with a sauna

Choose dates to view prices

Photo gallery for The Queen Hotel & Spa

Deluxe Room | Premium bedding, down comforters, Select Comfort beds, minibar
Front of property
Deluxe Room | Premium bedding, down comforters, Select Comfort beds, minibar
Reception
Family Quadruple Room, 1 Bedroom | Living area | 32-inch LCD TV with satellite channels, TV
Just steps from Hanoi Old Town Night Market, The Queen Hotel & Spa offers a calm retreat. The restaurant pleases younger travelers, adults enjoy the sauna, and multilingual staff assist with arrangements. Dry cleaning, car rentals, and a bar for evening drinks.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Room options

Check availability for these dates

Tonight

Sep 5 - Sep 6
Check availability for tonight Sep 5 - Sep 6

Tomorrow

Sep 6 - Sep 7
Check availability for tomorrow Sep 6 - Sep 7
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | Premium bedding, down comforters, Select Comfort beds, minibar

Family Room, 2 Bedrooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Refrigerator
HDTV
Pillow menu
Down duvet
  • 40 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
HDTV
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Family Room, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Refrigerator
HDTV
Pillow menu
Down duvet
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, Select Comfort beds, minibar

Superior Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Refrigerator
HDTV
Pillow menu
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room

Family Room | Premium bedding, down comforters, Select Comfort beds, minibar

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Refrigerator
HDTV
Pillow menu
  • 35 sq m
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, Select Comfort beds, minibar

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Refrigerator
HDTV
Pillow menu
Down duvet
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Map
67 Thuoc Bac, Hoan Kiem, Hanoi, 10000

Getting around

  • Hanoi Railway Station - 18 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

About this property

The Queen Hotel & Spa

Family-friendly hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Dong Xuan Market are located near The Queen Hotel & Spa, which provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. For some rest and relaxation, visit the sauna. The on-site restaurant, Indochina Queen, features kids' meals. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy perks such as:
  • Breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Multilingual staff, a porter/bellhop, and luggage storage
  • A front-desk safe, a TV in the lobby, and coffee/tea in the lobby
Room features
All guestrooms are individually furnished, and include comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
More conveniences in all rooms include:
  • Select Comfort beds, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and showers
  • 32-inch HDTVs with premium channels
  • Refrigerators, stovetops, and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: VND 100 to 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Indochina Queen

Things to do

  • Ecotours
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 8 floors
  • Art Deco architecture
  • Ballroom
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 150000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: approximately VND 100.000 to 150000 per person
  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 150000.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel II
Indochina Queen Hotel
Indochina Queen Hotel II
Indochina Queen Hotel II Hanoi
Indochina Queen II
Indochina Queen II Hanoi
Indochina Queen II Hotel
Indochina Queen II Hotel Hanoi
Queen Hotel Hanoi
Queen Hanoi
The Queen Hotel & Spa Hotel
The Queen Hotel & Spa Hanoi
The Queen Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The Queen Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Queen Hotel & Spa?

This property doesn't offer parking.

What time is check-in at The Queen Hotel & Spa?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

What time is check-out at The Queen Hotel & Spa?

Check-out is at noon.

Does The Queen Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is The Queen Hotel & Spa located?

This family-friendly Hanoi hotel is located in the historical district, within a 5-minute walk of Vietnamese National Tuong Theatre and Hanoi Old Town Night Market. Hoan Kiem Lake and Dong Xuan Market are also within 10 minutes. Hanoi Railway Station is 18 minutes by foot.

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The Queen Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 158 reviews
Rating 8 - Good. 67 out of 158 reviews
Rating 6 - Okay. 31 out of 158 reviews
Rating 4 - Poor. 11 out of 158 reviews
Rating 2 - Terrible. 10 out of 158 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Kyaw Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Kyaw Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Stacy

Liked: Staff & service

Mediocre at best

I stayed for two nights. The furnishings were not nearly as nice as portrayed in the photo, they were old and worn. There wasn't an individual shower, there was a hose on the wall and everything in the bathroom gets wet. Bring your own toiletries. There were also ants in the room. I was told that breakfast began at 7am. I arrived at 7:05am and the entire buffet had been wiped clean by 6 Chinese tourists. It was not replenished until after 7:20am. The "spa" is laughable, it is a table behind a curtain on the way to the elevator.
Stayed 1 night in Nov 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

Staff was Phenomenal especially the young man who worked serving breakfast during tet. He deserves a raise. He was friendly and professional did an excellent job at serving breakfast, working the front desk and whatever else he did during my 4 nights there. The room had ghost ants on the desk but I am from Florida so I was use to them. they are harmless but annoying because I couldn't use the desk.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Good location good food cirrrncy exchange on site gives good rate.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
The room and toilet is much bigger in size compared to its price, and staff are generally friendly. However, the room and facilities is a little old and lacking. The "rain shower" in my toilet wasn't working, water pressure was weak, and the toilet was a little too dirty for my comfort (due to age and not lacking of cleaning). Also, note that the hotel closes its shutters at midnight. If you want to party till late, you will have to bang on the shutters and have a slightly disgruntled staff open the door for you. Overall, just OK if you prefer a big room and cheap price, but not if you want more amenities and better facilities.
Stayed 4 nights in Aug 2018

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Good for quality/price

6/10 Okay

Sandy, 갓빠섬

Liked: Cleanliness, staff & service

하노이 시내에 위치해서 시내에서 접근하기가 용이함.

3박4일 퀸호텔에서 지내면서, 불편했던 점은 두번이나 와이파이가 끊겨서 불편하였습니다. 좋았던점은, 프론트 직원과 호텔직원분들 모두 다 친절하고 상냥하게 대해준 점. 조식도 먹을만 했고, 특히 원하는 투어를 물어보면 브로슈어를 보여주면서 상세히 설명해주고 예약까지 다 잡아줍니다. 저는 개인적으로 하롱베이 투어와 갓빠섬 투어중인데요. 두 투어 모두 강추입니다. 개인적으로 하노이 시내구경보다는 외곽의 투어를 추천합니다!!! (시내는 오토바이로 정신없고 소음과 매연이 심하고 보행자 신호등이 없어서 건너실때 항상 주의!!!) 호텔의 친절도에 별5개입니다. 감사합니다.^^
Stayed 3 nights in Feb 2018

8/10 Good

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service à la clientèle

Grand souci de bien nous satisfaire , services de touristes pour excursions, avions, autobus et autres excellents
Stayed 3 nights in Feb 2018

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient early check in at 12 noon. There was some confusion the next morning at 6am about whether I had paid for the pre-paid taxi to the airport but it was sorted out.
Stayed 1 night in Jan 2018

4/10 Poor

John, California

Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

This place is for a budget traveler who cares nothing about quality. Rooms were not wel maintained. Location was also a bit sketchy. Beds probably had bed bugs but I’m glad I did not try to stay over the night I left as soon as I got there. Room also had an old weird smell to it. Just not the experience I expected. Much better to pay more for better quality.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for Ho Chi Minh airport

Needs a place to stay for one night that was close to the airport. This place was perfect. Couple of minutes walk to both domestic and international terminals. Staff great, food was good, room clean, spacious, modern. Bed was very firm but I slept well. Hotel is either new or recently refurbished and looks great and modern I asked for a mug and one was provided immediately
Stayed 3 nights in Dec 2017

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort

Helpful staff, sub-standard accomodation

Welcoming desk and breakfast staff but disappointing facilities. No curtains on windows with halogen street lamp pointed directly at room, cursory or no daily cleaning, non-operating fridge, no waste basket. Location however was central, on seething old city tiny street.
Stayed 3 nights in Jul 2017

4/10 Poor

Richard

Disliked: Staff & service, room comfort

Thief amongst us

Went out Monday morning and left my key at the front desk. Even though I had the do not disturb sign up, some staff member came in and removed the dirty linens and stole my electric toothbrush. Be warned that there is a thief working in this hotel. Everything closes around 6 or 7 around this area. It is within 10 minutes walking distance to the bar street. I didn't enjoy my stay due to the fact that someone stole from me, but either than that it was OK. Be warned....

2/10 Terrible

jesbert

Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended

Decepcionante, las fotos están muy trucadas, la ubicación es buena pero la calidad/precio no corresponde. Suciedad en todo el edificio, la habitación con muchísimo polvo, mala luz, el cabecero no se había limpiado en siglos, la ventana daba a la escalera del hotel, baño muy sucio.... Nos fuimos a otro hotel perdiendo el dinero antes que dormir ahí.

4/10 Poor

Linda, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel standard is below expectation

My husband and I stayed in this hotel on 20-21 Feb. The bathroom cistern was filthy (they did not clean the part between around the hinge of the toilet lid - there were black batches.. The bath towel did not look clean and smelled. The slippers in the room were hard and look dirty The wifi in the room did not work.

4/10 Poor

Georgy, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Located among hardware shops and is noisy.

Bad - blanket has a big hole. Have to climb 2 storey as there is no lift. Breakfast lousy - cook did not get ready by 6:30am. Breakfast was ready by 6:55am. Some guests just can't wait because their pick up transport arrived. Food was bad.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ej bra

Okunnig personal. Kan ej engelska. Otrevliga. Ej hjälpsamma. Stänger igen under natten så man ej hittar fram till hotellet. De drar ner galler och skymmer hela hotellet.

8/10 Good

yo-, Tokyo

Liked: Staff & service

旧市街の真ん中のホテル。

設備は傷んでいたりするところがありますが、傷んでいるだけで使用に差し支えはありません。日本並みの設備を希望される場合はお金を払って上のランクのホテルに泊まるべきでしょう。私はスタッフの方々の親切さと笑顔もあって、とても気持ちよく滞在をすることができました。ホテルの立地条件も良くてコストパフォーマンスの高いホテルだと思います。

6/10 Okay

Kai

Disliked: Room comfort
normal vietnam hotel, price & environment is equal. room is simple & a little bit old. BUT apparently hotel not laundry the bed sheet & pillow, i can smell the previous guest's odor. it's disgusting...

8/10 Good

Mien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sạch sẽ, tiện nghi, dịch vụ tốt

Tốt, sạch sẽ, giá cả vừa phải, vị trí trung tâm

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Really good staff. Wifi works great and breakfast is really good. Very well located hotel near the lake

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Top value for money

Staff is amazing and will help your in all your needs!! Good breakfast, and really well located at 5 min walking from the lake

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort