Hanover Vacations from ₩3,027,598

**Disappointing Stay – Poor Maintenance and Lack of Customer Service** For the price, I expected much better. Unfortunately, our experience was disappointing from check-in to checkout. Upon arrival, we found a stain on the bed, a bathtub that barely drained, an unstable bathroom shelf, and a smoke detector that beeped constantly throughout our stay. I documented the issues and brought them to management's attention, yet none were addressed before we checked out. To make matters worse, housekeeping is an additional charge, but the property doesn't provide basic cleaning supplies for guests to maintain the space themselves. While I understand that maintenance issues can arise, what I find unacceptable is the complete lack of effort to resolve them once reported. At this price point, guests should expect a clean, safe, and properly maintained unit is the opposite of what I received.

Very good location, staff helpful and very kind, the terrace that provides food and drinks is a very nice touch and the view is amazing. Rooms are a bit old but offers a lot of space.

Loved the breakfast! More options than I hoped for. Staff was helpful and property was very clean. 4 stars for facilities bc AC was not functioning on arrival. Desk sent someone to check it promptly. They were unable to fix it. We were moved the next morning to a new room without any trouble or fuss!

Fabulous location with a very nice lobby and a lovely Continental breakfast. Rooms need a bit of updating but still very nice with high ceilings and windows — very spacious by NY standards.