미니바, 객실 내 금고, 책상, 무료 WiFi
예약 가능 여부 확인

하얏트 리젠시 하라레 더 메이클스 여행 후기

4 out of 5
하얏트 리젠시 하라레 더 메이클스
Jason Moyo Ave, Harare

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 323개 이용 후기 중 146개" "
평점 8 - 좋아요. 323개 이용 후기 중 109개" "
평점 6 - 괜찮아요. 323개 이용 후기 중 38개" "
평점 4 - 별로예요. 323개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 323개 이용 후기 중 9개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant did not offer sadza!
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Hercanos 님, Cumming

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent seevice
2024년 5월에 1박 숙박함

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safety concerns amidst ongoing construction in the hotel
2024년 5월에 3박 숙박함

8/10 - 좋아요

MARJORIE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is familiar place in Harare. It still retains its charm but the property is overdue the ongoing restoration. Service is great as always. The bathrooms are outdated and the air conditioning on the south side is non-existent.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Christopher A

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all welcoming, full of smiles and willing to go the extra mile to help.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Celiwe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very quaint comfortable great food and friendly staff
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Albrion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at Miekles!
2024년 3월에 16박 숙박함

6/10 - 괜찮아요

Rudo

2024년 3월에 1박 숙박함

4/10 - 별로예요

TAUYA 님, Thames Ditton

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is old and dated
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

pretty

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Nash Paints

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old rooms
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

mark

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

8/10 - 좋아요

Grace.

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was clean and still under renovation The kitchen staff do not attend clients on time Customers have to request or ask them to attend even if the dining is not full Staff were observed standing and talking to each about their weekends or about their soccer teams On 2 occassions ,2 cups found dirty on a supposedly clean set up table Door card out of order for 2 days reported several times and staff kept saying they were conimg back No formal discussiom done for reasons of card failure
2023년 12월에 6박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Grace,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. Please be assured that we take your comments seriously and will address these issues with our team to ensure that such lapses do not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Warm regards

10/10 - 훌륭해요

Shingai 님, Grayson

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Shingai,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest has a memorable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit.Best regards

10/10 - 훌륭해요

Murad

2023년 12월에 7박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Murad,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest has a memorable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit.Best regards,

10/10 - 훌륭해요

Shunqiang

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ike 님, 2023년 12월 17일
Dear ShunqiangThank you for your important time to share your stay experience with us.RegardsEisenhowerMeikles Hotel

10/10 - 훌륭해요

Andrae

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ike 님, 2023년 11월 26일
Dear AndraeThank you very much for your most valued time.RegardsEisenhowerGuest Relations Manager

10/10 - 훌륭해요

Malcolm

2023년 11월에 1박 숙박함
답변 제공: Ike 님, 2023년 12월 17일
Dear MalcolmThank you for your valuable time to share with us your recent stay experience.RegardsEisenhowerMeikles Hotel

4/10 - 별로예요

Kimberly

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I will start with, I have been staying here for 15 years and have very real expectations of what is and isn't normal. This visit was so far below par that we will seriously consider using another property in the future. COMPLETELY UNDISCLOSED - they are undergoing MAJOR renovations. LaFontaine is the only dining area open (which was closed on the day we arrived for a private event - you read that correctly). So, the hotel was utilizing the Club Room for all other guests. Club Room with Club Room prices - which were astronomical. You could also eat on the pool deck. Which we chose to one night, and the food took 90-minutes to arrive and everything was so cold, rendering most of it inedible. While there is never REALLY air conditioning in the south tower, there definitely was not even air pretending to blow through the vents. My room stayed so hot (over 30 C) that my solid toiletries melted. I am very accustomed to the rooms being warm and have always asked for, and received, a floor fan in my room - this has been (and was) requested at the time the room was reserved (months in advance). This time, there was no fan in any of the 4 rooms we reserved. The only male in the group was the only person to receive a fan on the 1st day (8 hours later). I received a fan 30-hours after check-in. No one else was given a fan. We all made many requests. Management did a poor job navigating issues and would not speak with us.
2023년 10월에 2박 숙박함
답변 제공: Ike 님, 2023년 11월 6일
Dear Kimberly Management and staff would like to sincerely apologize for the, below expectation experience, you recently had with us. We have taken note of all the issues you put across to us and will positively address these and ensure this will not recur in future. Once again, kindly accept our apology. Regards.Eisenhower.Guest Relations Manager.

4/10 - 별로예요

James 님, Van Nuys

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is under construction and should be closed.
2023년 10월에 2박 숙박함
답변 제공: Ike 님, 2023년 11월 2일
Dear JamesThe hotel is undergoing some important and exciting refashioning program, we are looking forward to be done in due course. We apologize for any inconveniences this may have caused during your stay.Regards.EisenhowerGuest Relations Manager

6/10 - 괜찮아요

Günther

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Gutes zentrales Hotel mit Mängeln
Gutes Hotel im Zentrum Hatares, wird zurzeit renoviert, große bequeme Zimmer, freundliches und hilfsbereites Personal.....vergesst das Restaurant...
2023년 10월에 2박 숙박함
답변 제공: Ike 님, 2023년 10월 23일
Dear GuntherThank you very much for your valuable time to share your stay experience with us recently. We look forward to welcoming you back soon.Regards.EisenhowerGuest Relations Manager

6/10 - 괜찮아요

Michel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Ike 님, 2023년 10월 18일
Dear MichaelThank you for your valuable time. We look forward to welcoming you back.RegardsEisenhower.Guest Relations Manager.

8/10 - 좋아요

Bright

좋아요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Ike 님, 2023년 11월 1일
Dear BrightThank you for your time.Regards EisenhowerGuest Relations Manager

8/10 - 좋아요

Bridget

2023년 9월에 1박 숙박함
답변 제공: Ike 님, 2023년 10월 23일
Dear Bridget Thank you for your time to rate favorably your recent stay experience with us.RegardsEisenhower Guest Relations Manager

6/10 - 괜찮아요

Artin 님, Yerevan

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 11박 숙박함
답변 제공: Ike 님, 2023년 10월 18일
Dear ArtinThank you for your valuable. Our apology please for a delayed response. We look forward to welcoming you back soon.RegardsEisenhower Guest Relations Manager.

8/10 - 좋아요

Marthius Sendy

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Ike 님, 2023년 9월 20일
Dear Marthius Thank you for your valuable time to share with us your recent stay experience. We look forward to welcoming you back soon. Regards.EisenhowerGuest Relations Manager

10/10 - 훌륭해요

Shingie Precious

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Booked bed & breakfast for my mum and niece. Both were extremely happy with the service they received. It was my mum’s birthday and staff sang happy birthday for my mum & gave her a slice of birthday cake 😊
2023년 9월에 1박 숙박함
답변 제공: Ike 님, 2023년 9월 19일
Dear Shingie Thank you for staying with us and your feedback, Meikles hotel prides itself on our staff. Once again thank you. RegardsEisenhowerGuest Relations Manager

10/10 - 훌륭해요

Dr Blessing

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Good service
2023년 9월에 1박 숙박함
답변 제공: Ike 님, 2023년 9월 14일
Dear Dr Blessing Thank you for your most valuable time to share your recent stay experience with us. RegardsEisenhowerGuest Relations Manager

8/10 - 좋아요

Keith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was difficult to regulate the temperature in the room. It got cool at night. They brought a room heater that did nothing. Had to use an extra blanket
2023년 5월에 1박 숙박함
답변 제공: Ike 님, 2023년 6월 8일
Dear KeithThank You for your important time and the feedback. We regret to learn that you were not as comfortable as is expected.Management is currently looking into correcting that. We apologize for the inconvenience and promise you a more comfortable stay on your return trip.Regards Eisenhower Guest Relations Manager

4/10 - 별로예요

Lorraine

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It’s overrated. I expected better for the price
2023년 5월에 2박 숙박함
답변 제공: Ike 님, 2023년 5월 27일
Dear Lorraine Thank you very much for your important time. We are looking forward to an exciting new product soon . We regret to learn that we didn't meet your expectations.RegardsEisenhowerGuest Relations Manager

10/10 - 훌륭해요

Simbai

2023년 4월에 5박 숙박함
답변 제공: Ike 님, 2023년 6월 8일
Dear SimbaiThank you for your important time to share your experience with us.We look forward to welcoming you back.Regards Eisenhower Guest Relations Manager

10/10 - 훌륭해요

Dr. Gibbs

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
No microwave, music noise coming from the park in early morning
2023년 5월에 5박 숙박함
답변 제공: Ike 님, 2023년 5월 27일
Dear Dr GibbsThank you for your time and valuable feedback. The hotel has since delt with the noise issues coming from the park. We are looking forward to an exciting moment with a spruced up product and new room amenities.Thank you once again.RegardsEisenhowerGuest Relations Manager

8/10 - 좋아요

Keith

출장 여행
좋아요: 청결 상태, 직원 및 서비스
There was no way to regulate the temperature in my room. It got a little chilly. An "engineer" came a couple times to make sure air was coming through the vent, which did absoluteky nothing. They lso sent a room heater which produced very little heat. Room ws comfortable/ Stafff accomodating.
2023년 5월에 3박 숙박함
답변 제공: Ike 님, 2023년 5월 8일
Dear KeithThank you for staying with us and your valuable time to share with us your stay experience.We will look into the issues relating to air-conditioning which caused some discomfort during your stay. Thank you once again.EisenhowerGuest Relations Manager

2/10 - 너무 별로예요

Olivia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Noisy. No internet connection as advertised,undergoing major repairs,renovations,rooms not as they look on advertisement, No bar area all closed under renovations,Food not fabulous,Paying money not worthy the place,not a five star rating Swimming pool dirty
2023년 3월에 1박 숙박함
답변 제공: Ike 님, 2023년 3월 21일
Dear OliviaThank you for your most valuable time.Indeed the hotel is undergoing some refashioning, which is critically necessary at the moment.We apologize for the inconveniences experienced during your recent stay experience . We look forward to welcoming you back to a state of the art hotel outlook and more comfortable and enjoyable stay soon. RegardsEisenhowerGuest Relations Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An African gem
Renovation is work in progress and the hotel is already markedly in better shape than 3 years ago. Service was excellent across the board.
2023년 3월에 1박 숙박함
답변 제공: Ike 님, 2023년 3월 21일
AnonymousThank you very much for your most important time. We are looking forward to welcoming you back to our new looking product soon.RegardsEisenhowerGuest Relations Manager

4/10 - 별로예요

Rajesh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Renovation is going on.....lot of noise....unstable internet....
2023년 3월에 8박 숙박함
답변 제공: Ike 님, 2023년 3월 21일
Dear RajeshThank you for your valuable time.We sincerely apologize for the inconveniences experienced during your recent stay experience.Our refashioning exercise is expected to be complete end of June 2023 and look forward to welcoming you to our amazing new outlook RegardsEisenhowerGuest Relations Manager

4/10 - 별로예요

Olivia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 3월에 6박 숙박함
답변 제공: Ike 님, 2023년 3월 21일
Dear OliviaThank you for your valuable time.RegardsEisenhowerGuest Relations Manager

6/10 - 괜찮아요

Daniel

출장 여행
좋아요: 직원 및 서비스
.beautiful hotel but old and dirty. It needs investments to bring it up to date.
2023년 2월에 5박 숙박함
답변 제공: Ike 님, 2023년 3월 21일
Dear DanielThank you very much for your important time to share with us your recent stay y.The hotel is undergoing a massive refashioning exercise, expected to be complete by end of June 2023 the first phase.We look forward to welcoming you back to our new and exciting hotel outlook soon RegardsEisenhowerGuest Relations Manager

10/10 - 훌륭해요

Ngaatendwe Racheal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 7박 숙박함
답변 제공: Ike 님, 2023년 3월 21일
Dear Racheal Thank you for you most important time.RegardsEisenhowerGuest Relations Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not very clean and no air conditioning
2023년 2월에 1박 숙박함
답변 제공: Ike 님, 2023년 2월 24일
Thank you very much for your feedback . It would be good for us if you had included your name to check on your previous room. RegardsEisenhower.Guest Relations Manager

8/10 - 좋아요

Nancy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Ike 님, 2023년 2월 15일
Dear NancyThank you very much for your time to share with us your recent stay experience.RegardsEisenhower Guest Relations Manager

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel, great staff, excellent location!
답변 제공: Ike 님, 2023년 11월 6일
Dear TiffanyThank you very much for your important time.RegardsEisenhowerGuest Relations Manager.

10/10 - 훌륭해요

Thomas

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant service especially in the bar lounge must be improved.
답변 제공: Ike 님, 2022년 12월 18일
Dear ThomasThank you very much for your valuable time to share with us your recent stay experience.Management will definitely look into bar service .Regards Eisenhower Guest Relations Manager

4/10 - 별로예요

Dakui

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in at around 19:30, when I wake up in the moring, empty the bowels but can't find toilet paper ! It's terriable, never meet such kind of thing in the past
2022년 12월에 1박 숙박함
답변 제공: lke 님, 2022년 12월 13일
Dear Dakui Thank you very much for your feed back. Management apologieses for this mishap, which is not acceptable at all.All necessary steps will be taken to ensure such mishaps will not recur in future. RegardsEisenhower Guest Relations Manager

10/10 - 훌륭해요

Tejinder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is very cosy and you feel like at home . Staff is very friendly and helpful. I will definitely stay here again .
2022년 11월에 1박 숙박함
답변 제공: Ike 님, 2022년 11월 19일
Dear TejinderThank you very much for your important time to review your recent stay with us. RegardsEisenhower Guest Relations Manager

4/10 - 별로예요

Lorretha

Food was terrible throughout Resturant management needs to be changed as soon as possible. I was very disappointed ☹️
2022년 11월에 1박 숙박함
답변 제공: Ike 님, 2022년 11월 16일
Dear LorrethaThank you very much for your time and important feedback. Management will ensure all is done and avoid any substandard products from our kitchens.We look forward to welcoming you back soon.Regards.EisenhowerGuest Relations Manager .

6/10 - 괜찮아요

Lorretha

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2022년 11월에 1박 숙박함
답변 제공: Ike 님, 2022년 11월 13일
Dear LorettaThank you very much for taking your most valuable time. We look forward to welcoming you back soon.RegardsEisenhower

2/10 - 너무 별로예요

Philip

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its a poorly maintained property with smelly bathrooms and worn out carpets. Overall, a pretentious place which does not offer value-for-money.
2022년 10월에 4박 숙박함
답변 제공: Ike 님, 2022년 11월 2일
Dear PhilipManagement regrets to learn your stay was not enjoyable as expected of us. Please accord us a second chance and would ensure your stay is as comfortable and memorable as possible .Kind Regards Eisenhower Guest Relations Manager .

6/10 - 괜찮아요

Hilary

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Was given a room that had a dated look and feel. How ever the staff was excellent
2022년 10월에 1박 숙박함
답변 제공: Ike 님, 2022년 11월 4일
Dear Hilary Thank you for your important time to give us feedback on your recent stay. We regret to learn that we didn't meet your room expectations and sincerely apologize.We look forward to welcoming you back soon.Regards.Eisenhower.Guest Relations Manager

4/10 - 별로예요

Janice

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
People were friendly
2022년 10월에 3박 숙박함
답변 제공: Ike 님, 2022년 10월 30일
Dear Janice Thank you very much . Will you please provide more details if time permits you.Regards Eisenhower Guest Relations Manager