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Reviews of Crowne Plaza Harrisburg-Hershey, an IHG Hotel

3.5 out of 5
Crowne Plaza Harrisburg-Hershey, an IHG Hotel
23 S 2nd St, Harrisburg, PA

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1008 reviews" "
Rating 8 - Good. 305 out of 1008 reviews" "
Rating 6 - Okay. 162 out of 1008 reviews" "
Rating 4 - Poor. 94 out of 1008 reviews" "
Rating 2 - Terrible. 89 out of 1008 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Valet damaged my dad's car, left six inch wide scrape all along driver side. Didn't see until shortly after we left hotel. Spent ten minutes trying to figure out my credit card at check-in. One job to do.
Stayed 3 nights in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok
Stayed 1 night in May 2024
Response from Ehab on May 25, 2024
Dear Jason,Thank you for taking the time to tell us about your experience at Crowne Plaza HARRISBURG-HERSHEY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly Sincerely,Ehab Youakim

2/10 Terrible

Tessa

Traveled with partner
Disliked: Property conditions & facilities
Don’t book a room through here. I got a tiny room and charged more. Horrible.
Stayed 1 night in May 2024
Response from ehab on May 25, 2024
We do apologies that we didn't meet your expectation

10/10 Excellent

Domantas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ehab on May 25, 2024
thank you

8/10 Good

Jerry

2 of 3 treadmills were inoperable
Stayed 1 night in May 2024
Response from ehab on May 25, 2024
thank you

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from ehab on May 25, 2024
thank you

4/10 Poor

Ahmet

Disliked: Property conditions & facilities
The carpets were so dirty and felt the stickiness when walking in the room
Stayed 1 night in May 2024
Response from Ehab on May 20, 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HARRISBURG-HERSHEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or ehab@cpharrisburg.com

8/10 Good

BRENDA, SILVER SPRING

Traveled with family
It’s an updated building with nice upgrades but the view we had was of an old apartment building. We did like the room we stayed in and the front desk was really nice. Check in and out was easy and fast.
Stayed 1 night in May 2024
Response from Ehab on May 20, 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza HARRISBURG-HERSHEY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or ehab@cpharrisburg.com.

8/10 Good

Sarfraj, Hazlet

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ehab on May 13, 2024
Thank you

6/10 Okay

Maribel

Traveled with family
Liked: Staff & service
Close to restaurants, State Capitol, train station and Susquehanna River. Property is old and our bathroom smelled musty. Asked front desk for new shower curtain and sets of towels.
Stayed 1 night in May 2024
Response from Ehab on May 13, 2024
Thank you

8/10 Good

Michael, Mille-Islesq

Liked: Cleanliness
Nothing special. It’s a 3.5 star hotel
Stayed 1 night in Apr 2024
Response from Ehab on Apr 30, 2024
thank you

10/10 Excellent

Mary Jo

Stayed 1 night in Apr 2024
Response from Ehab on May 13, 2024
Thank you

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for stay
Stayed 1 night in Mar 2024
Response from Ehab on Apr 4, 2024
thank you

2/10 Terrible

William

Stayed 1 night in Mar 2024
Response from ehab on Apr 30, 2024
Noted , Apologies for inconvenient

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy and fast and they let me into my room early. I had some packages sent there in advance which they were kind about and made a note in my account. Friendly staff, nice room, close to Amtrak and all the restaurants!
Stayed 1 night in Mar 2024
Response from Ehab on Apr 4, 2024
Thank you

10/10 Excellent

Amy

Stayed 1 night in Mar 2024
Response from Ehab on Apr 15, 2024
thank you

8/10 Good

Kasim, Washington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the Hotel Staff was very friendly. Nothing to really dislike other than the elevators were a little slow.
Stayed 1 night in Mar 2024
Response from Jig. Desai on Mar 18, 2024
Dear Kasim,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,

10/10 Excellent

Kendra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was clean and right downtown.
Stayed 1 night in Feb 2024
Response from Jig. Desai on Feb 21, 2024
Dear Kendra,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and feedback like yours motivate our employees to go extra mile in serving our guest.Regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jig. Desai on Feb 21, 2024
Thank You Maria,Regards,

10/10 Excellent

Michael

Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Jig. Desai on Feb 21, 2024
Thank You Michael,Regards,

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
The mold in the room was horrible! We woke up sick
Response from Jig. Desai on Feb 21, 2024
Dear Dawn,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.We do have preventive maintenance of the room in place.The room was checked for any mold in front of you and the ac vents were also found cleaned and shown to you.Please accept my apology for not meeting up to your expectations.Regards,

10/10 Excellent

Gregory

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a industry show in Harrisburg. The staff was excellent and very helpful. Rooms were clean and comfortable.
Stayed 1 night in Feb 2024
Response from Jig. Desai on Feb 21, 2024
Dear Gregory,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Feedback loke your motivate our employees to go extra miles in serving our guests. Your feedback has been shared with the team.Regards,

2/10 Terrible

Olivia

Stayed 1 night in Feb 2024
Response from Ehab Youakim on Mar 27, 2024
Dear Olivia,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We appreciate your business.Regards,

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jig.Desai on Feb 21, 2024
Thank You Karen,Regards,

2/10 Terrible

Garrett

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even close to what is advertised
Stayed 1 night in Feb 2024
Response from Jig. Desai on Feb 21, 2024
Thank You Garrett for choosing Crowne Paza Harrisburg for your recent stay.Regards,

4/10 Poor

Matthew J

Traveled with group
Liked: Staff & service
It’s was MEH to say the least absolutely nothing to write home about. No complementary breakfast was charged like 22 a person and the food was absolutely not worth it for eggs and cereal I wouldn’t probably stay here again.
Stayed 1 night in Feb 2024
Response from Jig. Desai on Feb 7, 2024
Dear Matthew,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Please accept my apology for not meeting up to your expectations. The rate code on which your booking was made does not include breakfast. There are rate codes on Expedia which include breakfast. We do have full hot American buffet breakfast in the restaurant.Regards,

8/10 Good

Tanya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Riverwalk and various restaurants
Stayed 1 night in Jan 2024
Response from Jig. Desai on Feb 7, 2024
Thank You Tanya,Regards,

2/10 Terrible

Luis

Disliked: Staff & service, property conditions & facilities
The hotel was full and staff was definitely not prepared to receive that amount of people. Would try to not come back.
Stayed 1 night in Feb 2024
Response from Jig. Desai on Feb 3, 2024
Dear Luis,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important us and it has been shared with the team.Regards,Re

10/10 Excellent

Joseph

Traveled with partner
The room is clean, the bed is comfy, the staff is kind and helpful, but it doesn’t feel like a Crowne Plaza.
Stayed 1 night in Jan 2024
Response from Jig. Desai on Feb 3, 2024
Dear Joseph,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is very important to us to us and it has been shared with the team.Regards,

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet considering it was on the main street
Stayed 1 night in Jan 2024
Response from Jig. Desai on Feb 3, 2024
Dear Michelle,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it ahs been shared with the team.Regards,

2/10 Terrible

joel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worthed the money - when you select in expedia by extras Parking youre getting charged for the parking but youre getting charged at the hotel again for the parking is claiming expedia didnt include the parking. When i asked for coffee in the morning they said sure and they handed me a coffe and then the next day i see a charge of 5 dollers on my invoice. bottom line stay away from this hotel there is much better hotels in the area for much cheaper... summary! Getting charged on stuff you never bought. There is no coffee in the entire hotel except in youre room. Poor Costomer Service. Hotel mentained very poorly.
Stayed 1 night in Jan 2024
Response from Jig. Desai on Jan 29, 2024
Dear Joel,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.I want to apologise for the inconvenience caused to you regarding the parking charges. i checked your billing and see that it was cancelled before you checked out. It is a training issue and wanted to thank you for bringing this to me attention. I will ensure that all my front desk employees are trained properly.Hope to see you again.Regards,

6/10 Okay

Gabriel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jig. Desai on Jan 29, 2024
Thank You Gabriel.Regards,

6/10 Okay

Johjan, SAN JUAN

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jig. Desai on Jan 24, 2024
Thank You Johjan.Regards,

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jig. Desai on Jan 15, 2024
Thank You Jennifer for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Regards,

6/10 Okay

Shana

Business traveler
Went to have dinner by myself in the bar area. Sat for about 30 minutes without any service. Ended up back in my room with room service. Bartender attended on everyone but myself.
Response from Jig. Desai on Jan 15, 2024
Dear Shana,Thank You for choosing Crowne Plaza Harrisburg for your recent stay.Your feedback is very important to us and it has been shared with the team.Regards,

10/10 Excellent

Artie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three blocks from Harrisburg AmTrak Station. Downtown location. Dining in walking distance. Fine dining to a great deli.
Stayed 1 night in Jan 2024
Response from Jig. Desai on Jan 15, 2024
Dear Artie,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time staying her would stay again
Response from Jig. Desai on Jan 15, 2024
Thank You Abby,Regards,

6/10 Okay

Judith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked here because weather was to be bad and they have a pool which was very nice and it had places to eat at the restaurant only to find out they closed the restaurant down early and had no food. But the room was nice.
Stayed 1 night in Jan 2024
Response from Jig. Desai on Jan 15, 2024
Dear Judith,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. Your feedback is up most important to us and it has been shared with the team.Regards,

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jig. Desai on Jan 15, 2024
Thank You Jenny,Regards,

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jig. Desai on Jan 6, 2024
Thank You Roger,Regards,

6/10 Okay

Sidra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough towels in the bath room. Water takes too long to warm up. Room temperature was difficult to manage. No folding table available to prop the suitcase.
Stayed 1 night in Dec 2023
Response from Jig. Desai on Jan 6, 2024
Dear Sidra,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice people but don't forget the earth
Staff are friendly and helpful. Unfortunately, lobby restroom had no soap, and several sanitizer dispensers were empty. I did not see any recycling.
Stayed 3 nights in Dec 2023
Response from Jig. Desai on Dec 26, 2023
Dear Guest,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is very important to us and it has been shared with the team.Regards,

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jig. Desai on Dec 26, 2023
Thank You Julianne,Regards,

8/10 Good

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jig. Desai on Dec 18, 2023
Thank You Maria,Regards,

8/10 Good

John A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jig. Desai on Dec 18, 2023
Thank You John,Regards,

8/10 Good

Chad

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Jig. Desai on Dec 18, 2023
Thank You Chad,Regards,

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jig. Desai on Feb 7, 2024
Thank You Charles,Regards,

2/10 Terrible

Justin

Stayed 1 night in Dec 2023
Response from Jig. Desai on Jan 6, 2024
Justin,You did not stayed with us and still rating.Regards,

4/10 Poor

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They gave us a handicap accessible bathroom that flooded every time we showered. The curtain wasn’t long enough and the edge did not hold the water in. And we called for an extra comforter and never got it.
Stayed 2 nights in Dec 2023
Response from Jig. Desai on Jan 6, 2024
Dear Elizabeth,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is very important to us and it has been shared with the team.Regards,

10/10 Excellent

Donald, Gibsonia

Stayed 1 night in Dec 2023
Response from Jig. Desai on Dec 15, 2023
Thank you Donald,Regards,