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Reviews of Best Western Plus Whitewater Inn

2.5 out of 5
Best Western Plus Whitewater Inn
391 Comfort Dr, Harrison, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 316 out of 738 reviews" "
Rating 8 - Good. 246 out of 738 reviews" "
Rating 6 - Okay. 81 out of 738 reviews" "
Rating 4 - Poor. 60 out of 738 reviews" "
Rating 2 - Terrible. 35 out of 738 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, Naperville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in May 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very skilled, called me by name every time. The hallways and rooms were modern, very clean. A/C was excellent. Very good breakfast. Staff was very prompt in finding a lost item.
Stayed 1 night in May 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sruthi Ayodhya on May 4, 2024
Dear Julie,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Antwan

Liked: Cleanliness, staff & service, property conditions & facilities
I honestly had no problem with the hotel it’s convenient to other stores and restaurants
Stayed 1 night in Apr 2024
Response from Sruthi on May 4, 2024
Dear Antwan,Thanks for your wonderful comments.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was above expectations and the room was exceptionally clean.
Stayed 1 night in Apr 2024
Response from Sruthi Ayodhya on May 4, 2024
Dear Sarah,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are excellent. The outside property could use some clean up. The pool was sparkling clean. The back courtyard could be beautiful if it was maintained properly.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely welcoming and rooms are spacious and comfortable. Within walking distance from restaurants and supermarkets.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff, Columbus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk receptionist was very pleasant to interact with ,always smiling
Stayed 1 night in Mar 2024
Response from Sruthi on May 4, 2024
Dear Jeff,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Mar 2024
Response from Sruthi on May 4, 2024
Dear Donna,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sruthi on May 4, 2024
Dear Jeessica,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a weekend visit!
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with spa tub...good price
Stayed 2 nights in Feb 2024

10/10 Excellent

Maggie

Liked: Cleanliness, amenities, property conditions & facilities
The stay was over all good. The room was clean and beds were comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs well.
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I came to visit my daughter n grandbabies we had a lovely time! The staff was awesome!! The hotel was cleaned n stocked. Everything was wonderful!! Thank u Mike and staff
Stayed 1 night in Jan 2024
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Tammy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Great breakfast. Great place to stay right off highway
Stayed 2 nights in Jan 2024
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Jacqueline,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Second time that I have stayed here in the last month. Property is convenient to I-74. Rooms need to have charging units in them (USB or similar). Excellent breakfast and friendly staff. Check in was much faster than a few weeks ago. Would stay again.
Stayed 1 night in Jan 2024
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Christopher,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeff, Columbus

Stayed 1 night in Dec 2023
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Jeff,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most definitely 2 thumbs up!!!!! 👍👍
The people who worked there were so friendly and helpful. I LOVED the room we got with the jetted tub, it was wonderful!!!!! My husband and I had an absolutely amazing time!!!!
Stayed 1 night in Dec 2023
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Mark,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone extremely nice. Breakfast buffet was wonderful.
Stayed 1 night in Dec 2023
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Christina,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeff, McKinney

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice. The property was clean and quiet. Best loved it was pet friendly
Stayed 3 nights in Dec 2023
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Jeff,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quite slow, clerk had difficulty pulling up my reservation which was booked and paid for online. Email received from hotel was under a different company and showed a balance due. Subsequent receipt did indicate that the room was paid for. Breakfast quite good with many options. Quiet location far enough away from I-74 so that noise wasn't an issue.
Stayed 1 night in Dec 2023
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Christopher,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Just "okay"
Any staff that I came by was nice and said hi. The hotel is a little older and outdated. With that comes the normal deterioration of things. Items that should be on a schedule to have a thorough clean every 6 months or something has not happened. So the cleanliness is relatively good, but by no means great. I was on the second floor. The walls and ceiling are thin. I heard people in the hall until 1:00 a.m. the people directly above my room were up and down pacing or using the bathroom a lot or something throughout the night. I woke up many times by the footsteps above me. I did not use the pool area because they do not have a hot tub. That is what I use the pool area for. Although they have a chalkboard sign in the lobby stating specifics of the breakfast items, the breakfast boils down to basic scrambled eggs, steamed potatoes, biscuits, sausage links, and sausage gravy. I love my gravy. For the setup, the gravy had good flavor. Unfortunately, they did not get the gravy warming soon enough so it was very cold on the items I put it on. I was trying to decide between a few hotels in this area. In the end, I decided on this location because of the restaurants within walking distance. Even with that said, I think I will probably try a hotel on the other side of the interstate next time I'm here.
Stayed 1 night in Dec 2023
Response from Sruthi Ayodhya on Feb 6, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sruthi Ayodhya on Feb 6, 2024
Hi Kathleen,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wonderful, lobby beautiful with Christmas decorations, my grandson loved it.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Clean room, good breakfast
Stayed 1 night in Nov 2023
Response from Sruthi on Nov 6, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sruthi on Nov 6, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sruthi on Nov 6, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Disappointed
Don’t stay here. The lack of flexibility and unwillingness to help in a difficult situation is disgusting. I was hung up on multiple times and was treated terribly.
Stayed 2 nights in Oct 2023
Response from Sruthi on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sruthi on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

susan

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the heated pool.
Stayed 1 night in Oct 2023
Response from Sruthi on Oct 24, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, clean inside and out. Rooms are clean, beds comfortably, indoor pool is warm. Modern upto date hotel.
Stayed 2 nights in Oct 2023
Response from Sruthi on Oct 24, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Brenna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sruthi on Oct 24, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Very nice! Very clean and comfy. Quiet. Great breakfast choices. Would definitely stay here again.
Stayed 1 night in Oct 2023
Response from front desk manager on Oct 21, 2023
Thank you

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, property conditions & facilities
The pool was super warm, our stay overall was a good experience. We did have to wait around for about an hour after the published check-in time for our room to be ready so that was not awesome.
Stayed 1 night in Oct 2023
Response from Sruthi on Oct 17, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
clean, comfortable, updated and convenient
Stayed 1 night in Oct 2023
Response from Sruthi on Oct 15, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John

Traveled with partner
Very convenient and clean.
Stayed 2 nights in Oct 2023
Response from Sruthi Ayodhya on Oct 10, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Krister

Traveled with family
Liked: Staff & service
The staff was was kind and responsive. The bathroom smelled like mold. It wasnt dirty, just a moldy smell
Stayed 2 nights in Oct 2023
Response from Sruthi Ayodhya on Oct 10, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Roger

Stayed 1 night in Oct 2023
Response from Sruthi on Oct 24, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

joyce

Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 4, 2023
Thank you

8/10 Good

Robert

Business traveler
Stayed 4 nights in Sep 2023
Response from Front Desk Manager on Sep 29, 2023
Thank you

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bowling Tournment
We stay at this hotel every year for the annual bowling tournament. Hotel has been remodeled through the years. Breakfast is great too.
Stayed 2 nights in Sep 2023
Response from Michael Vance on Sep 26, 2023
Thank you for your feedback

4/10 Poor

Cory

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michael Vance on Sep 26, 2023
We are sorry and would like to know what we could do to improve your stay

10/10 Excellent

Amy

Stayed 1 night in Sep 2023
Response from Sruthi on Oct 15, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Wilma

Traveled with family
Great
Our stay was great. Very clean and staff was very courteous.
Stayed 1 night in Sep 2023
Response from Sruthi on Sep 24, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sruthi on Sep 21, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff allowed me to check in early before being picked up for a gathering. Overall cleanliness was good but the room had a musty/smokey smell. It was supposedly a non smoking room but don't know if it might not have been in the past. Decent breakfast (free) for the price
Stayed 1 night in Sep 2023
Response from Sruthi on Sep 21, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.