Exterior
Check availability

Reviews of Holiday Inn Express Hauppauge, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hauppauge, an IHG Hotel
2050 Express Dr S, Hauppauge, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mersad

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 2 nights in May 2024

2/10 Terrible

Jennifer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in at night is rude and should not be working in a place like this
Stayed 1 night in May 2024
Response from AGM on May 28, 2024
Thank you for taking the time to review our hotel. Our sincere apologies we did not live up to the standards we strive for.

10/10 Excellent

Maryjane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel needs to be updated
Stayed 1 night in May 2024
Response from AGM on May 28, 2024
Thank you for your review.

10/10 Excellent

Edwin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from AGM on May 28, 2024
Thank you for your review

4/10 Poor

Rick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair on bathroom floor and tub, sheets not exactly very clean . People slamming their door at 4am!
Stayed 2 nights in May 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from AGM on May 28, 2024
Thank you for your review

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed my stay here 😎
Stayed 1 night in May 2024
Response from AGM on May 28, 2024
Thank you for your review

4/10 Poor

RONNY

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk lady serviced another customer while She was checking us in. Not sure why I would be low priority when I’m already being helped by her!!! Bathroom curtain torn, room phone did not work, window curtains torn, only one elevator working. Terrible property. Would not recommend unless desperate.
Stayed 2 nights in May 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AGM on May 21, 2024
Thank you for your review

10/10 Excellent

mirlande

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel because it safe, the staff there are very nice Furthermore, the location is close to everything.
Stayed 1 night in May 2024
Response from AGM on May 28, 2024
Thank you for your review. We will share your feedback with our team

4/10 Poor

Yuriy

Stayed 1 night in May 2024
Response from AGM on May 21, 2024
Thank you for your review

10/10 Excellent

Dawn

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from AGM on May 28, 2024
Thank you for your review

10/10 Excellent

Kato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from AGM on May 21, 2024
Thank you for your review

8/10 Good

Adan

Stayed 1 night in May 2024
Response from AGM on May 28, 2024
Thank you for your review

6/10 Okay

Katherine

Traveled with family
Disliked: Property conditions & facilities
I didn’t like that they only Had one operating elevator & needs updated rooms
Stayed 2 nights in May 2024
Response from AGM on May 28, 2024
Thank you for your review. We are working to get the elevator fixed as soon as possible.

10/10 Excellent

Dennis, Jackson Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, appears rooms were recently renovated.
Stayed 1 night in May 2024
Response from AGM on May 21, 2024
Thank you for your review

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time with my man
Stayed 1 night in May 2024
Response from AGM on May 4, 2024
Thank you for your review

4/10 Poor

Scott

Traveled with pets, Traveled with family
Disliked: Staff & service
We selected a hotel that was pet friendly. We chose this hotel because it was the closest to an event we were attending. We booked online and selected we had a pet. We paid in full online. When we arrived and checked in we were told that a non-refundable payment of $150 for having a pet needed to be paid. The cost for our mini Dashund to stay here cost more than my wife and I. This fee should have been disclosed. We would have selected a different hotel
Stayed 1 night in May 2024
Response from AGM on May 4, 2024
Thank you for your review. Our sincere apologies for any confusion. We do have the pet fee notated on our site of 150. If you have any questions please don't hesitate to contact the hotel directly

8/10 Good

Elizabeth Anna, Auburn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly- will stay there again.
Stayed 1 night in Apr 2024
Response from AGM on May 4, 2024
Thank you for your review

10/10 Excellent

Rev. Marcus D.

Stayed 2 nights in Apr 2024
Response from AGM on May 28, 2024
Thank you for your review

6/10 Okay

Denise

Traveled with family and small children
The cleaning lady was rude & didn’t clean our room one day & requested two ceiling tiles falling in the bathroom & I was told they are on their way& never showed up for 3 days they were still falling when we checked out
Stayed 4 nights in Apr 2024
Response from AGM on Apr 26, 2024
Thank you for taking the time to review our hotel. Our sincere apologies for the issues you encountered from the ceiling tiles to the housekeeper. We will share your feedback with our team and can assure what you experienced was an isolated incident.

4/10 Poor

Charles, Westwood

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from aG on May 4, 2024
Thank you for your review

10/10 Excellent

Tim

Stayed 1 night in Apr 2024
Response from AGM on May 21, 2024
Thank you for your review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel.
Stayed 1 night in Apr 2024
Response from AGM on Apr 22, 2024
Thank you for your review!

8/10 Good

SUSAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was ok. A little too much noise.
Stayed 11 nights in Apr 2024
Response from AGM on Apr 22, 2024
Thank you for your review! We will share your feedback with our team

6/10 Okay

joli

Stayed 3 nights in Apr 2024
Response from AGM on Apr 22, 2024
Thank you for your review!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Good service Friendly staff
Stayed 3 nights in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your review!

10/10 Excellent

Yi

Stayed 5 nights in Mar 2024
Response from AGM on May 4, 2024
Thank you for your review

10/10 Excellent

Jessica, Uniondale

Stayed 2 nights in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your review!

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from AGM on Apr 22, 2024
Thank you for your review!

8/10 Good

Iesha

One elevator
Stayed 7 nights in Mar 2024
Response from AGM on Apr 22, 2024
Thank you for your review. We are working getting the other one fixed

10/10 Excellent

Sandeep, South Richmond Hill

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean property and very easy to find a parking
Stayed 7 nights in Mar 2024
Response from AGM on Apr 22, 2024
Thank you for your review!

6/10 Okay

Sarah

Traveled with family
Disliked: Property conditions & facilities
Absolutely NO water pressure nor hot water regardless of time. Showers were moldy and curtain was half attached to wall so they fell open repeatedly. Found hair in shower and several towels… Staff was nice
Stayed 4 nights in Mar 2024
Response from AGM on Apr 22, 2024
Thank you for your review! We will share your feedback with our team.

10/10 Excellent

Antony

Stayed 2 nights in Mar 2024
Response from AGM on Apr 19, 2024
Thank you for your review!

10/10 Excellent

Hamza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only thing negative about this property is when it’s morning and they come to make your room, they won’t wait for your response and then just barge in - they should wait instead of just barging in. Invasion of privacy- and as a management you guys should teach your staff this. If someone is sleeping- they start knocking at 10 and saying “house keeping” and if you don’t respond they just barge in .. i had a toddler with me and i didn’t feel comfy
Stayed 5 nights in Mar 2024
Response from agm on Apr 22, 2024
Thank you for your review! We will share your feedback with our team.

8/10 Good

Iesha

Traveled with family
Liked: Cleanliness, amenities
One elevator and no parking very crowded
Stayed 7 nights in Mar 2024
Response from AGM on Apr 22, 2024
Thank you for your review. We are working on getting the other elevator fixed. We will share your feedback with our team

10/10 Excellent

Janel

Liked: Cleanliness, staff & service
One of the elevators was broken
Stayed 5 nights in Mar 2024
Response from AGM on Apr 19, 2024
Thank you for your review!

10/10 Excellent

Orfilio

Stayed 3 nights in Mar 2024
Response from AGM on Apr 19, 2024
Thank you for your review!

8/10 Good

Andy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only one elevator works and it is full, you have to take the stairs and I was on the fourth floor
Stayed 1 night in Mar 2024
Response from AGM on Apr 22, 2024
Thank you for your review! We will share your feedback with our team.

8/10 Good

Yazad

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay but make sure you have a car or it can be very inconvenient
Stayed 5 nights in Mar 2024
Response from Ashley A on Mar 15, 2024
Dear Yazad, Thank you for staying with us and taking the time to post your review! I'm glad that you enjoyed your stay with us - and definitely agree that access to our location does require a vehicle. There are also ample Ubers and Lyfts in the area if needed! Hope to see you again soon!

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from agm on Apr 19, 2024
Thank you for your review!

10/10 Excellent

Manuel

Stayed 2 nights in Mar 2024
Response from AGM on Apr 22, 2024
Thank you for your review!

2/10 Terrible

Alan

Traveled with family
The worst Holiday Inn Express I have ever stayed at. Staff was not friendly. The lady in the breakfast room was obnoxious. TV didn’t work. Cleaning staff was rude. This hotel is a total clown show!
Stayed 6 nights in Mar 2024
Response from Ashley A on Mar 13, 2024
Dear Alan, Thank you for sharing your feedback. I am so disappointed to learn about your experience with our team - this is certainly not the impact we want to leave on our guests. I will certainly share your comments internally, and if there is anything further that you wish to discuss regarding your stay, please do not hesitate to reach out to me directly. I hope that we can find a solution and/or have the opportunity to accommodate you again in the future and reverse your first impression of our hotel. Thank you,

10/10 Excellent

Charles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 3 nights in Mar 2024
Response from Ashley A on Mar 11, 2024
Dear Charles, Thank you for staying with us, and for taking the time to post your review! I'm so pleased to see that you had a great stay, and particularly that our staff was able to exceed expectations! Looking forward to seeing you again soon!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashley A on Mar 11, 2024
Dear Anne, Thanks for sharing your 5 star rating! We appreciate you taking the time, and definitely hope to see you again soon!

2/10 Terrible

Ruth-Ellen

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ashley A on Mar 11, 2024
Dear Ruth-Ellen, I know we have spoken privately regarding your stay, and again, I want to let you know that I am deeply sorry about the inconveniences incurred during your time with us. I hope that we were able to resolve in an amicable and acceptable manner, and I hope that you will consider giving us a future opportunity to reverse your first impression of our hotel.

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from AGN on Mar 5, 2024
Thank you for your review

10/10 Excellent

Brandon

.
Stayed 4 nights in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room was comfy, staff was helpful and pleasant. Hot breakfast was great. Unfortunately a plumbing issue the day of our check in made for no hot water that day nor the next, but was no fault of the staff. Bad timing for guests for sure. Would stay here again as long as the hot water came back!
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review. Our sincere apologies for the issues you encountered. Our hot water is back and running normally. We will share your feedback with our team and ensure what you experienced is an isolated incident.

2/10 Terrible

Jaser

Stayed 7 nights in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review