Hegoalde, Spain hotel rooms at the Independent

"This was a beautiful hotel in the heart of Bilbao! Right on the water and across from the Guggenheim. It was an instant wow when we walked in, and the staff was amazing! The terrace is gorgeous with great food and wine. Definitely worth every penny and we would highly recommend!"

"The location of this hotel is amazing! Right on the beach, yet only a short walk from the old town. Rooms were comfortable and very clean. Staff was wonderful! The drinks in the bar were fantastic! We will absolutely stay there again and will recommend it to anyone we know who is going to San Sebastian!"

"We stayed for 3 nights.The hotel is a good walk to the beach and bars.Rooms were lovely and clean,beds were comfortable."

"Great staff"

"The staff was friendly and sometimes have helpful, depending on who you would get. The self parking garage is pretty tight, so don’t take a big car in there. The hotel is central to the south part of the city, which is useful depending on where you’re going. This is kind of an odd duck hotel because I think it’s ready to four-star, but it could really easily be a three star and it’s definitely not a five star. The rooms are definitely outdated, but not inconvenient or dirty. The shower is really good, which is a huge plus. I wouldn’t stay there again and I try a different hotel in the city, but it’s not terrible for the price."

"Great staff! Very professional, overall a great place to stay."

"Roof terrace is useless and staff not very helpful."

"The rooms were awesome and the staff too.Could improve breakfast and dinner"

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "