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"While our stay got off to a rocky start, the staff were very helpful in sorting out some broken appliances. The room was very clean and comfortable. The halls had a lot of visible dust at the carpet edges but otherwise common spaces were also clean. "

"Staff are friendly and attentive"

"No tea spoon provided. Very inconvenient when needed to make milo in the room"

"We loved our stay and the location was great. The kids loved the pool. We upgraded to the Club Room and it was well worth it. "

"big and comfortable bed. "

"Breakfast variety and quality are too low, worse than other hotels with the same star level. Access to swimming pool is not convenient. Once in the gym, you may not be able to return to the lift with your room card. Funny design."

"I will choose this place next time. "

"My Expedia booking, made 10 mths ago, was not in their computer system. I had to book a room at higher rate on the spot. I was asked many "silly" questions about my booking by two staff members for 10' until the front office manager appeared to tell me it was their new system that "forgot" about my Expedia booking which he entered manually. I was given the room in 2 minutes. The nightmare was: I was told their hotel got no connection with Expedia and would not give me a note, document,...

"This is the WORST experience we had booking with hotel.com. The rating is totally rigged! The rooms are big with a king and a queen bed in two rooms. The kitchen is nonfunctional and smells. It’s dirtier than a motel in the US. Very dated fixtures, dirty carpet, dirty and stinky bathroom and kitchen. Very poor fluorescent lightings, small towels and not well cleaned. The beds are ok but nothing special. The most ridiculous thing is we had to ask toilet paper from the front desk they pulled out...