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Atlantica Caldera Palace - All Inclusive

Property class: 5 and above

Choose dates to view prices

The Atlantica Caldera Palace - All Inclusive offers a sun-filled retreat with diverse activities. Dine at seven restaurants, book spa treatments, enjoy free in-room WiFi, three poolside bars, and multilingual staff ready to assist with daily planning.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
The current price is ₩345,349
₩418,122 total
includes taxes & fees
Apr 30 - May 1

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Twin / Double Room Inland View

Free minibar, in-room safe, desk, blackout drapes

Twin / Double Room Inland View

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Double Room Sea View

Double Room Sea View | Free minibar, in-room safe, desk, blackout drapes

Double Room Sea View

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Double Room Swim up Inland View

Double Room Swim up Inland View | Free minibar, in-room safe, desk, blackout drapes

Double Room Swim up Inland View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Private Pool Inland View

Double Room Private Pool Inland View | Free minibar, in-room safe, desk, blackout drapes

Double Room Private Pool Inland View

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room Sea View

Family Room Sea View | View from room

Family Room Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Room Inland View

Family Room Inland View | Free minibar, in-room safe, desk, blackout drapes

Family Room Inland View

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite Swim Up Inland View

Family Suite Swim Up Inland View | Free minibar, in-room safe, desk, blackout drapes

Family Suite Swim Up Inland View

8.0 out of 10
Very good
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite Private Pool Inland View

Free minibar, in-room safe, desk, blackout drapes

Family Suite Private Pool Inland View

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite Private Pool Sea View

Family Suite Private Pool Sea View | Free minibar, in-room safe, desk, blackout drapes

Family Suite Private Pool Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite Swim Up Sea View

Family Suite Swim Up Sea View | Free minibar, in-room safe, desk, blackout drapes

Family Suite Swim Up Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Suite, City View

Suite, City View | Free minibar, in-room safe, desk, blackout drapes

Suite, City View

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite Sea View

Family Suite Sea View | Free minibar, in-room safe, desk, blackout drapes

Family Suite Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
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About the neighborhood

Located in Hersonissos, Atlantica Caldera Palace - All Inclusive is on the beach. Palace of Knossos is a notable landmark, and some of the area's activities can be experienced at Port of Hersonissos and Heraklion Port. Traveling with kids? Consider Star Beach Water Park and Aquaworld Aquarium. Looking to get your feet wet? Snorkeling and windsurfing adventures can be found near the property. Visit our Hersonissos travel guide
Map
ANALIPSI, Hersonissos, 70014

What's nearby

  • Aquaworld Aquarium
    Aquaworld Aquarium
    8 min drive - 5.7 km
  • Convention Centre Creta Maris
    7 min drive - 4.6 km
  • Port of Hersonissos
    8 min drive - 5.4 km
  • Dinosauria Park
    8 min drive - 9.5 km
  • Star Beach Water Park
    10 min drive - 7.6 km

Getting around

  • Nikos Kazantzakis Airport (HER)
    23 min drive

Restaurants

  • Filema Bar & Restaurant
    15 min walk
  • Wok & Chopsticks
    16 min walk
  • Tritonas Analipsis
    2 min walk
  • Lyttos Beach Bar
    15 min walk
  • Rainbow Bar
    17 min walk

About this property

Atlantica Caldera Palace - All Inclusive

Luxury all-inclusive property near Port of Hersonissos
Take advantage of a free breakfast buffet, 3 poolside bars, and a grocery/convenience store at Atlantica Caldera Palace - All Inclusive. Treat yourself to a body scrub, a body wrap, or a sports massage at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The gym offers Pilates classes and fitness classes; other things to do include volleyball, archery, and basketball. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • An outdoor tennis court, an electric car charging station, and supervised childcare (surcharge)
  • Books, ATM/banking services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All 411 rooms include comforts such as air conditioning and free stocked minibars, as well as perks like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with deep soaking tubs and free toiletries
  • 43-inch flat-screen TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and heating

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Basilico Italian
  • Five Flavor Thai
  • OLIVE GROVE BUFFET
  • Oregano Greek Tavern
  • Tex Mex Mexican

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Table tennis
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Lifeguards
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 1 and March 30.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from March 27 to November 02
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 4 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Atlantica Caldera Palace All Inclusive All-inclusive property
Atlantica Caldera Palace All Inclusive Hersonissos
Atlantica Caldera Palace All Inclusive
All-inclusive property Atlantica Caldera Palace - All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Inclusive
Atlantica Caldera Palace All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Palace - All Inclusive All-inclusive property

Frequently asked questions

Does Atlantica Caldera Palace - All Inclusive have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:00 AM–6:00 PM.

How much does it cost to stay at Atlantica Caldera Palace - All Inclusive?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at Atlantica Caldera Palace - All Inclusive on Apr 30, 2026 start from ₩345,349, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Atlantica Caldera Palace - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Atlantica Caldera Palace - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Atlantica Caldera Palace - All Inclusive?

Check-out is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Atlantica Caldera Palace - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Atlantica Caldera Palace - All Inclusive located?

Nestled on the beach, this Hersonissos property is 2.9 mi (4.7 km) from Convention Centre Creta Maris and 3 mi (4.9 km) from Ekklisia Agios Konstantinos. Port of Hersonissos and Marina Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Atlantica Caldera Palace - All Inclusive Reviews

9.0

Wonderful

9.2

Cleanliness

10

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 62 out of 91 reviews
Rating 8 - Good. 15 out of 91 reviews
Rating 6 - Okay. 10 out of 91 reviews
Rating 4 - Poor. 1 out of 91 reviews
Rating 2 - Terrible. 3 out of 91 reviews

Reviews

Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this resort- the swim up room was a definite must have! The food and staff were also amazing!
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Loizos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities are outstanding, and the overall expereience is great value for money
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness was impeccable, pool was freezing
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family resort

This is a great family resort not sure of you dont have children. The beach is right outside 2 mins walkaway
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Patrick John

Liked: Cleanliness, staff & service, property conditions & facilities
Good service,Friendly, Good food,Right on the beach and nice rooms.
Stayed 7 nights in Mar 2024
Verified

8/10 Good

Kella

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a beautiful resort with a lot of potential. The rooms were modern, clean, and very spacious, which we really appreciated. We also had a great first impression as the staff greeted us warmly and allowed us to check in hours early after arriving from an early flight. That said, there were some service inconsistencies. Housekeeping took up to three days to remove dirty glasses and plates from our room, and even after placing them in the hallway, they remained there for hours. We also experienced issues with the resort’s card machine, which we later confirmed with our bank was not an issue on our end. The staff did offer to send us breakfast as a gesture, which was appreciated, though we declined. The food and beverage staff were always friendly and kind, but service could be slow at times. It was common for empty drinks to go unnoticed for extended periods despite staff walking by multiple times. The resort is family-friendly but also offers adult-only pool sections, which is a nice touch. However, none of the pools were heated, which was very disappointing. Given the cooler spring weather, the pools were not enjoyable at all, and if the resort is open during this time of year, heated pools should really be available. Evening entertainment was available nightly but fairly average. We did not use the spa as pricing was quite high. Overall, this resort has a lot going for it, but improving service consistency and pool usability would make a big difference.
Indoor pool
One of the many outdoor pools
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Amazing hotel, we had a private pool which was great. Staff were so helpful, food and drinks were also amazing. We had an amazing holiday and would return.
Stayed 11 nights in Apr 2024
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great areas for family time and for adult time. Baby club was wonderful, staff throughout the property were diligent and kind. The restaurant staff were so impressive. We loved our time here!
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Yanina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great hotel, and I especially like how Adult area is segregated from kids one (swimming pools and a bar). The sea is fantastic! Staff is very helpful, rooms are big and are very clean.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Migena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Shamarneé

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Property needs work but is very beautiful.
Stayed 5 nights in Oct 2024
Verified

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Rooms are nice. Food is ok. Entertainment good but that room is hideous and hot - like an 70s conference room
Stayed 8 nights in Apr 2025
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay we had at Atlantica Caldera Palace was amazing. The hotel itself was not far from paradise!! The staff were great and there were lots of places around the hotel complex to relax. There rooms were spotless and cleaned daily with fresh towels etc. We would definitely return.
Stayed 9 nights in Sep 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just completed a weeks stay at the Atlantica Caldera Palace, our first all inclusive. Very much a fly and flop holiday (so no excursions / exploring). Caldera Palace was fantastic, a great room, lovely facilities, great food and exceptional staff (always smiling and helpful) - would we go again, absolutely; would we recommend, definitely.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Denae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved our vacation at this resort, they set the bar for all future holidays. The staff was so attentive and patient, always going above and beyond. The food was outstanding, the shows, the spa. I could go on and on. We didn’t want to leave!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Charmain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay we had a very enjoyable time. Visited for my wife’s birthday and had a great experience, the staff was kind and helpful, and added to the fun. The amenities were awesome, on my wife’s birthday the hotel made a great gesture sending her a cake with some certificates to the on site spa and discounts at the on site jewelry store a very sweet and kind gesture that made her birthday all that more special. The various pools to visit were amazing and the short trip to the beach was great, morning coffees with a spectacular view. Thank you for an amazing experience
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern property, beautifully laid out. Lots of pools including adults only areas. Several different restaurants. All inclusive food was excellent. Nice beer, shame about the included wine. Own segment of beach just outside property. Small village nearby to wander around. Would recommend to families and couples of all ages.
Stayed 8 nights in Aug 2023
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice and posh hotel. But we arrive late so missed dinner, and they left us a couple of sandwiches in the room and some sweets. We ordered a picnic for a day out and didn't have any actual food on it. Only rice cakes and nut hars. We requested a late checkout and it wasn't recorded. They put the request day before and was confirmed. Paid 150 euros (missing 2 meals we could have been offered a discount). We went to bedroom after lunch and card wasn't working because they didn't update in reception the late checkout request. I have to givev4 stars because food was amazing and 3 restaurants included. Daily activities not announce, not much offered. We had to contact social relations manager to get information, but not very helpful at that point.
Stayed 7 nights in Sep 2025
Verified

8/10 Good

morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well
Stayed 10 nights in Aug 2024
Verified

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was disceiving upon arrival. After walking around the first day we realized how large and beautiful this property really was. We were helped daily by a person on their staff named "Efrosini". She provided sooooo much information to my wife. She assisted us with everything. Efrosini definately needs to be nominated for employee of the year !!! So friendly, so quick to assist, always with a smile. Glad we chose this resort and Efrosini made it that much more enjoyable 🙂
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful stay at this hotel, we had a swim up suite which was perfect with a great view of the sea. The food was amazing and the staff so brilliant. The only downside was the drinks and I wish there had been an option to updgrade to a premium package as it did spoil the holiday a bit. The best thing about the hotel was the lovely entertainments team in the evening, a special mention to the brilliant Jorje who delighted us each evening with his singing and even serenaded me on my birthday. What a lovely guy! Andy was also fabulous and the saxophone player all 3 super talented. Some parts of the hotel could have used a cosmetic update but honestly I loved the hotel and would come back.
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional! From the start, we had ongoing communication prior to our arrival, which made everything smooth and stress-free. Despite our short notice, the hotel graciously accommodated an early check-in. To celebrate our girls' trip, which included a birthday and a bachelorette, they went above and beyond by sending complimentary fruits, drinks, and cake to our room. We were thrilled to receive an upgrade to a room with a private swim-up pool, making our stay even more special. The staff and services were just exceptional! Although we encountered a minor issue with our key entry and had to wait an additional 15 minutes for maintenance, the staff immediately offered us free drinks, which was incredibly generous and unnecessary but highly appreciated. Their accommodating nature and dedication to making our experience beautiful truly stood out. I highly recommend this place for anyone seeking a memorable and delightful stay. Thank you to everyone who made our trip unforgettable!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service we received at Atlantica Caldera Palace was exceptional from the moment we arrived. We were greeted with mojitos for us to enjoy while we checked in. The hotel wasn’t certain what time we would arrive, so had arranged food and drinks to be provided for us in our room. It was also our honeymoon and the hotel wasn’t aware before we arrived. On our second night we returned to the room to find a bottle of wine, fruits and other snacks and a letter from the hotel to congratulate us and offer us special offers to use in the hotel which was a very thoughtful gesture. We arranged different dinining options at the a La carte restaurants with Veronica on the PR desk. She was very helpful and arranged everything for us and also made some recommendations for places to visit. The service really could not be faulted throughout the hotel. The housekeepers were expetional and every evening we returned to find our beds had been turned down and chocolate left on the pillows. Katrina, one of the waitresses, was incredible. She was so friendly and personable and made such an effort for our stay. She insisted we tried different local liquors and told us a bit about each one. She really was an asset to the hotel. There were a number of other waiters and waitresses and bar tenders that were brilliant in the adult bar and the adult dining area.
Stayed 7 nights in Jun 2024
Verified

6/10 Okay

Thi

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked the family suite with private pool. The rooms were really nice; clean and spacious. Had a slight few problems with the lighting control as the whole suite (living room, two bedrooms and two bathrooms) were connected so it was complicated to use. Aircon was also a problem as it kept switching off. The private pool is quite small. Staff are ok, not rude but not welcoming either. Mini bar in the room only had 2 bottles of water so we asked for extra 2 as we had 4 people in our suite. The staff was very hesistant and said they only give 2 bottles a day. He then gave us 1 extra "this time only". All inclusive does not mean all inclusive. There are alot of subcharges. All restaurants and cafes close at 10.30/11pm so if you arrive later than this or feel hungry after this time, then you'll have to pay for food (room service). The main restaurant where we ate breakfast lunch and sometimes dinner, was good. Breakfast and lunch are usually the same more or less, but they have different cuisine each day for dinner. So all in all, a good choice of food for the week. We managed to get booking for the greek BBQ (€15 per person) which was really fun. Live music and performance. Would definitely recommend. There are other restaurants in the hotel that doesnt charge extra - we tried the tex mex and thai. Both are ok, not the best but not terrible. Indoor pool, sauna and gym are all extra costs. They are located in the spa area and we was told it was a €25 fee to use.
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

Nassri

Liked: Amenities, property conditions & facilities
Great pools , entertainment and staff.
Stayed 5 nights in Jul 2025