Highland Falls Vacations from ₩2,174,405

Location is amazing and rooms were nice but the lobby needs a bit of work and the elevator was a bit creeky

Clean Rooms, perfect amenities

While the Ink 48 is a beautiful property, it has lost its touch with quality & customer service since Kimpton removed it from its brand. I booked a junior suite through Expedia which set me back more than $1400 only to receive just ok customer service with the exception of Dev at the front desk. The first time I stayed at Ink 48 under Kimpton, the service was pristine. During this stay, I had an unsettled stomach, I thought I could make tea with the coffeemakers that used to be in the room, but they’re no longer there. When you call the front desk, the phone just rings and rings. I had to let the phone ring 10-15 times before someone to pick up. The hotel is disjointed because it no longer owns the restaurant or roof bar, which is still awesome and the best part of the hotel. I tried to call the restaurant to order breakfast and the phone just rang and rang. I had to physically go down and order breakfast. On the night I got sick, my son called the front desk to see if he could get ginger ale from the restaurant or something. The front desk advised him to do uber eats. The final insult was when I checked out I found out that I was only getting $100 of my deposit back for incidentals due to $137 worth of resort fees. My stay did not live up to the money I paid which is disappointing because I always spoke highly of this hotel to others. I’m sad to say this hotel is a scaled back version of the hotel I fell in love with in 2018.

Arrival wasn’t the warmest. As we pulled up to the valet area with our car, there was no valet ?! There wasn’t anyone to offered help with our bags on our check in date. Didn’t sleep well due to the ac unit in our room. They had an old school ac unit out the window that was very noisy. Shower was fantastic, good pressure good heat. Check out was better, they were nice enough to hold our bags for 2 hours, and they helped with the bags, and gave us water for our departure. If they fix the ac unit or replace it, and service at arrival I would consider rebooking. First impressions go a long way.

clean and size of the room.