4/10 - 별로예요
Chiahwei 님, Lomita
아이를 동반한 가족 여행
2025년 8월 12일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed 2 nts w/half board.
Hotel=new,beach=lovely. Breakfast=excellent. Dinner = better than I expected (although they didn’t offer all menu items listed).
Reception checking us in, and maintenance people were not pleasant. Another reception person we spoke with also not pleasant. Only encountered at this 5* hotel. Other hotels we stayed in Albania had super friendly/welcoming staff.
Our front door didn’t lock. They didn’t send someone immediately. Finally fixed but we lost a couple hours precious time.
Our shower didn’t drain. Caused a pool inside the shower & water on bathroom floor. They fixed quickly.
MAIN problem. Our 2nd night @ midnight, I was awoken by arguing outside. Shortly after, I smell exhaust fumes in my room. I try to go back to sleep, but smell gets stronger. Smells like a motorcycle is running inside my room. I go outside, I see no staff, but some neighbors carrying their sleeping daughter to safety.
We wake our 2 small children, bring them to the lobby to sleep. We are frantically trying to find out what is happening. Only 1 Front desk person, no other employees.
Confusion and arguments among 15 other guests + 1 staff for about an hour. We were in rm 123 and our section of hotel was all affected. hotel was fully booked. They couldn’t accommodate. My family was lucky they put us in a room from guests that hadn’t showed up for their reservation. We were in a room around 2:30am, kids fall back asleep 3am. I can’t sleep til 4. Still waiting for comp
Chiahwei
2025년 7월에 2박 숙박함
