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Reviews of Sweet Heart Guest House

2 out of 5
Sweet Heart Guest House
Flat 6H, Phoenix Apartments, 70 Lee Garden Road, Hong Kong

Reviews

6.4
Rating 10 - Excellent. 5 out of 38 reviews" "
Rating 8 - Good. 10 out of 38 reviews" "
Rating 6 - Okay. 14 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 6 out of 38 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Thapa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

6/10 Okay

Laiman

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT worth recommending!!!
finding the check-in reception was terrible since the address does not correspondence correctly. there's was no cleaning & turn down service & no change of towel. the room is worn out, fixture were old, lighting was poor, bathroom door was missing, exhaust fan was not working. in short a nightmare experience.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too good
too close sexy area.musr be keep eye on your properties.easy to lose.
Stayed 2 nights in Dec 2018

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Clean room, friendly staff, good location. Dislike: The ventilation fan is pretty noisy.
Stayed 12 nights in Nov 2018
Response from Ruby on Dec 20, 2018
Thank you very much for your comments, we will improve, I hope to see you next time! Thank you!

6/10 Okay

Jason

Not easy to find, and once I did get up to the proper portion of the 6th floor, the space was wide open with two empty run-down rooms (doors to each also wide open) but there's a sign on the wall that says to go to a spot on the 1st floor. Once there, at 2:01pm they said come back at 3pm. Despite two empty rooms clearly visible. Not ideal. Not worth the price I paid. Close to a large shopping center and lots of restaurants however.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Cheap. Small room. Service was better with the mainland Chinese lady.
Stayed 7 nights in Nov 2018
Response from Ruby on Dec 20, 2018
Thank you for your review, I hope to see you next time, thank you.

6/10 Okay

j

it is not the same on what is on the picture. no towels when we arrive. we need to go down tonfirst floor to get it. the address online is not complete so it took us 3 hpurs before we found it because not all chinese speak englisj
Stayed 3 nights in Nov 2018
Response from Ruby on Dec 20, 2018
I am very sorry for the inconvenience of your trip, we will continue to improve, I look forward to see you next time, thank you!

2/10 Terrible

CG, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was shown to my room upon arrival and was told they would return with the key to my room. After a half an hour I tried calling, no luck. Calls had to be made by several people to finally get a key to my room, after an hour of being trapped they finally brought the key. I decide to leave early, I paid for trip insurance with Expedia, they and their 3rd party and this guest houserefused to honor the claim.
Stayed 4 nights in Oct 2018
Response from Ruby on Dec 20, 2018
I am very sorry for the inconvenience of your trip, we will continue to improve, I look forward to see you next time, thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Nice staff people Good location for shopping and eat
Stayed 1 night in Oct 2018

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay somewhere else
There was a used towel hanging up in the bathroom of my room. I know it was used because it was still damp to touch. Crawling up from the shower drain was a constant stream of tiny ants. At least 20 at a time going back and forth to a hole in the wall. The only time the flow of ants stopped was when the shower was running. When I choosing from the many hotels in Hong Kong, I was looking for something with an actual dedicated shower space. I looked at the photos the hotel has provided for this website and thought that I had found what I was looking for. Logically I know that a hotel cannot provide pictures of every room that it has, but not one picture showed a bathroom like the one I received. Had I realised that the shower situation would be like this, I would have booked a room somewhere else for a similar price. The walls and the bedding have stains on them of various colours. Also during my stay, I came across a cockroach. I believe this shows just how 'clean' the room is. The only positive thing I have to say is that the hotel is located close to Causeway Bay Station as well as a good shopping area and large mall. If you have the choice, choose to stay somewhere else.
Stayed 6 nights in Oct 2018

10/10 Excellent

Wou, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and big room ever in hong kong. Thank you too much
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Wrong location
Check in was at Phoenix Apartment Lee Garden Road, but had to walk 15 minutes with heavy luggage to Paterson street were additional rooms were available. Location is part of the booking which was not as expected!
Stayed 2 nights in Sep 2018

2/10 Terrible

Jun T V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T BOOK THIS HOTEL
The dirtiest place I ever stayed in my life. Had hair all over the bathroom floor. Nobody was at the reception when I checked-in and my room key was put over the reception desk with my name on a paper. The hotel was in passable conditions.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expectation. I have a experience living in HK, so Room size was not surprised! I booked double room and enough for one person. Have space open regular suitcase. Comfy bed. Bath room also clean.
Stayed 2 nights in Jul 2018

6/10 Okay

mick, bangkok

Disliked: Property conditions & facilities, room comfort
All about location
You on your own with a great location . The staff can t speak English. The room on the 6 floors But the reception on the 1st floor not ground floor. It s was okay if you on budget and don t need any help and service from others.
Stayed 2 nights in Jul 2018

10/10 Excellent

Ming wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Disliked: Staff & service
No next time
預定時顯示為6樓，但實際要去1D CHECK IN，之後被安排住1樓，見房間正常就接受此安排，1樓得3間房，隔音好差，可能電視看唔到原因，預定時顯示有電視提供，入住後發現沒有遙控器，大媽職員十問九唔知，要我用普通話去同佢溝通，大大聲視像唔載口罩，要我晚上9點後再問返夜班的職員打發我，9點問另一位大媽，大媽竟然話電視壞左，我要求換房佢話間間房電視都壞的，我要求退房退錢，佢就死死氣帶我入房搵左個收起左的遙控器出黎，大媽沒有戴口罩入我房及講話(依家有疫情呀大佬，一點衛生意識都無點開旅館)，最後電視開了維持在目錄的一頁叫我自己慢慢試就走了，當然我試完都係睇唔到就放棄了，最後2晚住宿無電視中渡過，無電視一個問題係太靜，一直聽住大媽們職員用方言/普通話傾計，佢地又會用另外兩間房的廁所/早上梳洗。另外熱水爐係電熱水爐(即要預早20分鐘煲熱一桶用)，第一次使用預早煲水，知道唔可以長時間沖已經有心理要快沖，但快係講緊5分鐘內，一開水好熱，調到去溫水都好熱，要等一陣先變溫水，但好快就要每5秒就調熱少少，唔洗3-4分鐘已經變凍水了，所以沖涼速度要4分鐘內完成，否則又要多等20分鐘煲水。另外旅館有牙刷毛巾提供(相片中無影到)，但毛巾要比50蚊訂金，退房時退回，在房中不停聞到煙味，床單有黃色的污漬，這旅館唯一好處係床算舒服(雖然有EAT EAT聲)
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 16 nights in Jan 2020

6/10 Okay

wong

Disliked: Cleanliness, room comfort
Nose problem . Love motel neighborhood.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
わけわからん
どのゲストハウスはわかりにくいが、特にここはわかりにくかった。違うゲストハウスの窓口で受付とか、想定外。きちんとサイトに書いてほしい。かなり悩み迷った。正解は2Fの空間旅館って看板のところ。
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
カビだらけ
シングルルームを予約しました。 案内された部屋は受付がある建物とは別の場所にあり、居住用のマンションを無理やり改築している所でした。エアコンは付いていますがエアコン自体もカビだらけ。窓も開かないため、壁にもカビが繁殖しています。部屋はカビだらけであるため息が出来ません。非常に臭くて不衛生です。泊まったら病気になりそうなので別のホテルに移動しました。 このような場所がホステルとして営業が出来ること自体が信じられませんでした。また、他のレビューなどを参考にしてこちらのホステルを選びましたが評価が高かった事も信じられません。 寝るだけだとしても本当におすすめできません。
Stayed 2 nights in Jun 2019

8/10 Good

king sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in May 2019

6/10 Okay

Louise Rose

Liked: Cleanliness
Disliked: Staff & service, room comfort
Svært at finde check in.
Meget svært at finde check in. Ingen skiltning og personalet talte dårligt engelsk. Værelset var småt, men fint. Der var ingen håndklæder, hvilket vi havde forventet. Meget central placering.
Stayed 3 nights in Apr 2019

6/10 Okay

HUI HUA

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

6/10 Okay

M, tokyo

Liked: Staff & service
Disliked: Cleanliness
立地は良いです。値段相応のベストハウスです。スタッフはきちんと対応してくれます。安いゲストハウスですので、スタッフも英語はあまりわかりませんが、会話しようとする印象はあります。お湯は出ました。ですが、温度が安定しませんでした。そこも含めて、安宿の醍醐味と思える人には最適だと思います。
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a hair dryer to share in a hallway
There is one hair dryer to share in a hallway. Two plugs are in a room (a conversion plug in an image is mine, not belong to a hostel).
Stayed 5 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
工事の音が、うるさかった
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員の方の感じがよくとてもよいホテルでした。 お湯がぬるかったのが唯一残念なところでした。 次も利用したいと思います。
Stayed 2 nights in Nov 2018
Response from Ruby on Dec 20, 2018
we will continue to improve, I look forward to see you next time, thank you!

6/10 Okay

Kuang, Taiwan

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was a hostel with competitive price. Acceptable service and limited support from the owner (there was only one staff who did not speak English and could not leave the counter). You have to find your room in the building yourself.
Stayed 1 night in Nov 2018
Response from Ruby on Dec 20, 2018
we will continue to improve, I look forward to see you next time, thank you!

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2018

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2018

8/10 Good

satsuki, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
次も利用したい
入り口が分かりづらく少々困りましたが、ビルの関係者と思われる方に訪ねると助けてくれました。 ゲストハウスのスタッフも親切で、部屋は清潔、エアコンがあって快適。ベッドの寝心地も良かった。 部屋のトイレとシャワーは極狭空間にまとまっている、ゲストハウスに良くあるタイプです。 壁が薄い様に感じましたが、宿泊している人たちのマナーも良く、騒々しさは感じませんでした。
Stayed 2 nights in Aug 2018
Response from Ruby on Oct 2, 2018
谢谢您的点评！

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Get better place for your staying instead of this
Don't be cheated by the pic of the common area that you think it's the comfy kind of place for backpackers. It's just an area for smokers. I mistakenly accommodated there and regretted. The only good was the location which was close to the city centre. The cleaniness of the shower and toilet was not satisfactory. There should be better places for you to accommodate. Get rid of this.
Stayed 5 nights in Jul 2018

8/10 Good

Kit Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

yang, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
coveinient and good price
close to stations, shops, victorian queen park and restaurants. good price. nice staff.
Stayed 1 night in Jul 2018

6/10 Okay

Su-, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅からは近いが住所は6Fになっているのに1Fが受付になっている。エレベーターが少ないので、フロアの移動に手間がかかる。 部屋は入ったら便座が外れているのと、チェックイン時にタオルのdepositに100HKDかかるという説明がなく、再度受付へ。 知り合いと一緒に行ったのだが、部屋が取れてなかったのかシングルで予約してたのにツインにされそうになった。
Stayed 2 nights in Jul 2018