Honolulu, Hawaii hotel rooms at the Castle

"This was a very convenient location in Waikiki. The hotel itself was in good shape with friendly staff and nice amenities (pool, hot tub, fitness center, beach towels). There was good food all around the hotel area, and the beach was only a block away. Lots of bus lines run right past the hotel — including the airport bus, so getting around town was easy. "

"The staff was so friendly. Everyone was wonderful! My showerhead was the only issue as it kept falling off the shower head and spraying water everywhere. The location is great though! "

"Very polite customer service . Room always cleaned. Free breakfast was a plus. Very lovely .very spacious . Enjoyed our vacation. Thank you Hawaii for the lovely memories!!"

"The room was clean. However, the hallway was wet and blowers were in the hallway the entire time. The city side was so LOUD, we couldn’t sleep in ANY! The elevators moved very slow and there was ALWAYS A LINE!"

"The property itself is nice and well-located, but overall, I felt there was significant room for improvement especially for the price. The check-in process was disorganized, and very little was explained. I had to figure out basic details on my own, including property information and the purpose of wristbands. While a few staff members were helpful, most interactions felt rushed or dismissive, as if questions or requests were an inconvenience. The biggest issue was how overcrowded the resort felt. There were many non-hotel guests using amenities, particularly the pools, and wristbands were not being enforced. On the night of the fireworks, non-guests were openly using the pool area and taking up seating meant for paying guests. Cleanliness also seemed impacted by the volume of people. Restrooms were limited, often far from key areas, and frequently dirty. At one point, I even saw a homeless individual using the drinking fountain, which added to the sense that access to the property was not being managed. On a positive note, housekeeping was excellent, and the baggage hold staff were friendly and helpful. Staff also recommended nearby offsite parking, which saved money compared to the expensive on-site parking. However, considering the high cost of the stay and food on property, the experience did not feel exclusive or worth the price. The atmosphere felt somewhat bland, and improvements like better poolside service, music, or activities could enhance the experience."

"The only hotel I keep going back to! "

"I was not told the hotel is under construction and they would start from 9-5 and we couldn’t rest at all, especially that I’m pregnant and wanted to rest more and couldn’t . There was no hot water and I called them 4 times and basically said it is what it is . They couldn’t even move us to different room. The front desk lady was rude and would just stair at you. Towels were so tough that we felt like it was scratching our body. I would not come back . "

"Good."

"Room was very small. I tried to upgrade to a suite and was told it wasn't available because they only have one and its always booked out."