At check-In *Cory was an awesome host and every encounter with him was awesome.
***There is NO Laundry facility
***There is NO Restaurant
Room Service Was Poor!!!!
Room Service Helped Themself to money I left and didn’t even change bedding.
The next day NO SERVICE AT ALL!!!!!!
“NONE”
Poor Plumbing
“Construction In Progress” and no notification of this before booking -
I would have paid more to stay elsewhere if I were informed.
I had to even ask for a new plastic liner for the Ice Bucket, but was told I would have to
“Return To My Room For The Bag, and Then Return To Lobby To Fill With Ice”
Cory went above and beyond, and is recognized and acknowledged for his amazing service.
My suggestion-
Have Cory Lead Team Customer Service Training
Everyone there but Cory and 2 other women who worked the desk, need more service training!!!
If we ever visit VIVE again, it would be praise Cory and the 2 ladies and treat them out to things for their wonderful hosting and SKILL SET -
The fact that Expedia was given the information that there was laundry and restaurant on-site,
I am very reluctant to use Expedia for booking future travels. Expedia needs to confirm the information is correct…
EXPEDIA - Please remove laundry and restaurant amenities, as they ARE NOT THERE…