Lobby lounge

Reviews of Four Points by Sheraton Houston Intercontinental Airport

3 out of 5
Four Points by Sheraton Houston Intercontinental Airport
1450 N Sam Houston Pkwy E, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 500 out of 921 reviews" "
Rating 8 - Good. 223 out of 921 reviews" "
Rating 6 - Okay. 102 out of 921 reviews" "
Rating 4 - Poor. 43 out of 921 reviews" "
Rating 2 - Terrible. 53 out of 921 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas Henry

Liked: Amenities
Very good
Stayed 3 nights in May 2024

8/10 Good

Ashley Monna Gloria Williams

Liked: Staff & service
Stayed 4 nights in May 2024
Response from Manager on May 28, 2024
Hello Ashley Monna Gloria Williams, We are delighted to hear that you had a pleasant stay with us! Please don't hesitate to contact us directly if there is anything further we can assist you with.

10/10 Excellent

Lasedrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Lasedrick,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon.

8/10 Good

Monae

Liked: Cleanliness, staff & service, amenities
Water went out and I was not notified I was unable to shower due to water discoloration and no hot water
Stayed 7 nights in May 2024
Response from Manager on May 22, 2024
Hello Monae,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will address these matters with our team to ensure all necessary notifications are provided in the future. Thank you for bringing this to our attention.

2/10 Terrible

Mishala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in to my room and the front desk clerk told me that Expedia canceled my reservation (which was untrue). They simply gave my PAID room to someone else. I am in an unfamiliar city without a room because ALL rooms are sold out. After being hung up on by a rep, then being on hold with another for over an hour, I am STILL waiting to find a room.
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Mishala, We apologize for the inconvenience you experienced with your reservation. It's essential for guests to confirm reservations directly with the hotel. We recommend reaching out to management to discuss this matter further. Thank you for your understanding.

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility with comfortable beds
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Veronica,We are pleased you enjoyed our comfortable beds during your stay. Your feedback is valuable to us and we look forward to welcoming you back in the future.

8/10 Good

MARCIA LOUISE

Liked: Staff & service, property conditions & facilities
Hotel was close to airport Staff is GREAT!
Stayed 3 nights in May 2024
Response from Manager on May 14, 2024
Hello MARCIA LOUISE,We appreciate your positive feedback on our convenient location and excellent staff service. Thank you for choosing to stay with us.

10/10 Excellent

JOLINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay (layover), however definitely met our needs. Thank you!
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Hello JOLINE,We are delighted to hear that your short stay with us met your needs. Thank you for choosing our hotel, and we hope to welcome you back in the future for another pleasant experience.

4/10 Poor

Latonya

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The water pressure was bad..toilet didnt flush properly. No air in room..i had to purchase a fan..sad
Stayed 3 nights in May 2024
Response from Front Desk Staff on May 11, 2024
We are very sorry about the experience you had with us. We will inform our engineer to make sure these issues are resolved and do not happen again in the future. Thank you for your feedback!

10/10 Excellent

Ronni

Traveled with family and small children, Business traveler, Traveled with family
Liked: Amenities
Great hotel
Stayed 2 nights in May 2024
Response from Front Desk Staff on May 11, 2024
Thank you for your feedback about your stay with us! We hope you come back again. :)

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t have hot water and didn’t say anything about it. Had to leave late at night and go to a Holiday Inn. Never go to this place.
Stayed 1 night in May 2024
Response from Brandi on May 9, 2024
I do apologize for the inconvenience this may have cause you during your stay. Unfortunately, nobody can plan for these kinds of situations but this is not something that happens often. I hope you enjoy your stay in Houston and have a wonderful day!

10/10 Excellent

Mykea

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Manager on May 10, 2024
Hello Mykea,We are glad to hear that you had a positive experience during your stay with us! Should you need any assistance or have further feedback, please do not hesitate to reach out to our management team directly. Your satisfaction is our top priority.

8/10 Good

Kara Diwina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a solid option for staying in Houston or near the airport. Major roadways are nearby and a few restaurants. There was one inside the hotel but we didn’t eat there. The rooms were clean and for the most part soundproof. We had two issues: the toilet kept running when it was flushed (which was reported and never got fixed) and the shower head was one of the worst ever. Very poor water pressure. Overall a good stay.
Stayed 3 nights in May 2024
Response from Manager on May 10, 2024
Hello Kara Diwina, Thank you for choosing to stay with us and highlighting the convenience of our location. We're glad to hear you found the rooms clean and mostly soundproof. We appreciate your feedback regarding the maintenance issues you experienced, and we will look into addressing them promptly. Your input helps us improve for future guests.

6/10 Okay

Crystal

Average
Stayed 3 nights in Apr 2024
Response from Manager on May 6, 2024
Hello Crystal,We appreciate your feedback and regret to hear that your experience was average. We strive to meet all guest expectations and hope you will consider giving us another opportunity to exceed them in the future.

8/10 Good

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is clean. Good place to stay if staying for business and/or have transportation. It is not conveniently located near good dining, convenience stores, etc. and definitely not a walkable area.
Stayed 3 nights in Apr 2024
Response from Manager on May 7, 2024
Hello Lindsay,We appreciate your feedback regarding your recent stay with us. We are glad you found our hotel clean and suitable for business trips. While we are not located near dining options, we recommend exploring transportation options to access nearby amenities. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Tomeka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Tomeka,We are pleased to hear that you found our customer service to be excellent. We strive to provide top-notch service to all our guests. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.

6/10 Okay

Erica

Traveled with partner
Disliked: Amenities
It was overall an average experience.
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Erica,We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

Tiera

Traveled with partner
Liked: Amenities, property conditions & facilities
Everything was nice. In they had microwave n the room! Thats a bonus.
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Tiera,We're delighted to hear that you enjoyed your stay with us and the convenience of having a microwave in your room. We appreciate your positive feedback and hope to welcome you back in the future!

8/10 Good

Brandy, East Wenatchee

Traveled with partner
Liked: Staff & service, amenities
Bathroom keep make leaking noise and we can here all the noise of the other people door room
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Brandy,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We have shared your comments with the relevant teams for further review and improvement.

10/10 Excellent

Imani

Liked: Cleanliness, property conditions & facilities
H
Stayed 4 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Imani,Thank you for sharing this review and perfect 5 rating, and we welcome you to visit us again anytime!

10/10 Excellent

Torrie R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the big potholes in the parking lot getting into the hotel
Stayed 4 nights in Apr 2024
Response from Manager on May 2, 2024
Hello Torrie R, We appreciate your feedback regarding the potholes in our parking lot. Your comments have been shared with the relevant department for further review and improvement. Thank you for bringing this to our attention, ensuring a better experience for future guests.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking.
Stayed 4 nights in Apr 2024
Response from Manager on May 2, 2024
Hello Kimberly,We appreciate your positive feedback on our parking facilities and are glad you found them satisfactory for your stay. If you have any more comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back soon.

8/10 Good

NyAjah

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Manager on May 4, 2024
Hello NyAjah,We appreciate you choosing our hotel for your recent stay. We hope you had a wonderful time with us and look forward to welcoming you back soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 4 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Denise,We are pleased to hear that you found our hotel clean and convenient. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

4/10 Poor

Nichole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room they provided me with had very little light in it (I.e. no floor or table lamps). The mattress was short and very uncomfortable. This was unlikely other Marriotts I have stayed in.
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Nichole, We appreciate your feedback regarding the lighting and mattress in your room. We will forward your comments to the relevant team for review and improvement. We are always looking for ways to elevate our guests' experiences and will address this accordingly.

10/10 Excellent

Charles

Stayed 3 nights in Apr 2024
Response from Manager on May 19, 2024
Hello Charles,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another fantastic experience.

6/10 Okay

Chandra

Traveled with partner
Liked: Staff & service
My faucet in bathroom was leaking and despite reporting it twice, nothing happened! I was told that the room would be cleaned daily and that never happened! Facilities were ok. Staff was friendly. It served the purpose for my 3 nights.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Chandra,We appreciate your feedback regarding your recent stay with us and are glad to hear that our staff provided friendly service and that our facilities met your needs during your visit. We take all guest comments seriously and have forwarded your concerns to the relevant departments for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future to provide an improved experience.

6/10 Okay

Brianna

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Manager on Apr 28, 2024
Hello Brianna,We appreciate you choosing our hotel for your stay. If there were any areas you feel we can improve on, please don't hesitate to contact us directly. We hope to welcome you back and provide an even better experience next time.

6/10 Okay

Dejah

Traveled with family
Liked: Cleanliness
There were so many different smells inside of this building. Next-door to us, the guest were smoking cigarettes, and anything else you could think of and it was so bad that it wakes you out of your sleep. We complaint, but it never stopped. Also, in the restroom, the LED light did not work. Not that this was much of a concern, but when I reported it to the front desk personnel, her response was. , “ all of them are broken.” OK because it’s closer to the airport, I expected more.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello Dejah,We apologize for any inconvenience caused by the odors and malfunctioning LED light during your stay. Your feedback will be shared with our team for immediate action. Please reach out to our management for further assistance with your concerns. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Brittney

Traveled with group
Disliked: Amenities
Room smells like mold and the shower pressure is horrible I would never stay again I would rather stay in a motel at least I can take a good shower
Stayed 3 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Brittney,We appreciate your feedback and apologize for any inconvenience. We value your input as it helps us improve our guests' experiences. We encourage you to reach out to our management team directly to address your concerns further. Thank you for sharing your thoughts with us.

2/10 Terrible

Estevan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the service was terrible
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Estevan,We're disappointed to hear about your experience. If you have any further feedback, please feel free to contact us directly so we can address your concerns appropriately.

8/10 Good

Danielle Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall great stay, great service. Right by the airport which is great but decently far from everything else so transportation was a bit to figure out. Other then the constant traffic noise it was relatively quiet.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Danielle Elizabeth, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our service during your stay. While our proximity to the airport can be convenient, we understand the challenges you faced with transportation. We appreciate your comments on the noise level, and we will continue to strive for a peaceful environment for all our guests.

8/10 Good

Janeeva Calynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a nice stay, property was clean. Got there early and staff let me check into a room. Pool was clean and enjoyed the bar.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Janeeva Calynn,We are pleased to hear that you had a nice stay at our property and enjoyed the cleanliness, early check-in, pool, and bar facilities. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Sharonda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Charisma

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My room was not cleaned properly. There was a pair of socks and a juice container under bed (that did not belong to me). I happened to see it bending over opening my suitcase. Also there were no trash bags/liners in any of the trashcans. It was a bit noisy to for my liking. The floors/walls are thin. I hear the people on top of me constantly walking around. Also my room was right next to the janitor's closet and during the day all I heard was bumping and knocking up against the walls. I'm assuming it was the lil car thing going in & out of there. Other guests slamming their doors also woke me up frequently. It was an ok stay. Not the best and no the worst I ever stayed.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Charisma,We apologize for the cleaning oversights and noise disturbances during your stay. We will address these issues with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests. Your feedback is valuable to us as we strive to improve our services.

10/10 Excellent

Rachel

Stayed 2 nights in Mar 2024
Response from Manager on May 4, 2024
Hello Rachel,We're delighted to hear you had a wonderful experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Dimetrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay one night and it was very quiet and clean. Would stay again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Dimetrie,We are delighted to hear that you had a peaceful and pleasant stay with us. Our team strives to provide a serene and clean environment for all our guests. Should you choose to stay with us again, we look forward to welcoming you back for another enjoyable experience.

6/10 Okay

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and nice. Kids enjoyed the pool. Only complaint is the room was under lit. It’s possibly the most under lit room I’ve ever had. No lamps by the bed, only one on the desk. Very unusual. Otherwise it’s nice.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Ryan,Thank you for your feedback. We're delighted to hear that your children had a great time at our pool. Your comments about the lighting in the room have been noted for future improvements. Our team is always looking for ways to enhance our guests' experiences. We appreciate you sharing your thoughts with us.

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend 10/10, affordable and nice!
Stayed 3 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Katherine,We're thrilled to hear you had a great stay with us and found our hotel affordable and nice! Your recommendation means a lot to us and we appreciate you taking the time to share your positive experience. Be sure to keep us in mind for your future travels.

10/10 Excellent

Marcela

Stayed 1 night in Mar 2024
Response from Manager on May 1, 2024
Hello Marcela,We are excited to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the desk were so kind and always helpful
Stayed 1 night in Mar 2024
Response from Manager on Apr 11, 2024
Hello Cynthia,We are thrilled to hear that our team provided you with excellent service. Guest satisfaction is our top priority, and we are delighted that you had a positive experience with us. Your kind words will certainly be passed along to our staff. Thank you for staying with us and for taking the time to share your feedback.

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Nicole,Thank you so much for your five-star rating and it is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. We awiit to serve you again!

6/10 Okay

Jonathan

Disliked: Staff & service, amenities, property conditions & facilities
Poor courtesy staff at front desk, door lock didn’t work
Stayed 4 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jonathan, We apologize for any inconvenience you experienced during your stay. Please contact our management team to discuss your concerns further. We appreciate your feedback as it helps us improve our services for all guests.

10/10 Excellent

Christle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on duty was very polite. Check in was smooth and easy
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Christle,We are pleased to hear that you found our staff polite and your check-in process smooth and easy. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfy and the room was very clean.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Katie,We are delighted to hear that you found the bed comfortable and the room clean. Our team takes great pride in maintaining high standards of cleanliness and comfort for our guests. Your feedback is truly appreciated and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice , cheaper then everyone else in the area
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello David,We're glad you found our hotel to be a valuable choice in the area. We strive to offer competitive rates without compromising on quality or service. Thank you for choosing to stay with us.

6/10 Okay

Beatrice

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Beatrice, We appreciate you choosing to stay with us. Should you have any concerns or feedback from your visit, please don't hesitate to contact us directly so we can address them accordingly. We value your input and strive to make every guest experience exceptional.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the entire stay
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Jesus,We're delighted to hear that you enjoyed your entire stay with us. Our team works hard to ensure all our guests have a pleasant experience. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

lashon

Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello lashon,We are thrilled to hear that you had a fantastic stay with us! If you have any more feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Lamond

Stayed 2 nights in Mar 2024
Response from Manager on Apr 23, 2024
Hello Lamond,We are excited to hear that you had a wonderful stay with us! We hope to welcome you back soon for another enjoyable experience at our hotel.