2/10 - 너무 별로예요
Heidi
가족 여행
2024년 5월 25일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place deserves zero stars! I booked and prepaid through Wyndham website. After driving 13 hours with my children. I go to check in. The guy at the desk the runs the hotel said, “I need you to cancel your reservation you booked online and book and pay directly through me.” I said, no. He said, then I will cancel your reservation and was very hateful. After he canceled my reservation. I called Wyndham corporate office and reached the lady who said she shows my reservation and prepayment and that the hotel canceled my reservation. She apologized for the local guys behavior and opened a case for management. I travel all over the world and have never seen such appalling behavior. I had to find another hotel at 9:30 at night with my kids. We went to Fairfield Inn & Suites which was amazing! So unless you want to be stranded and deal with hateful people, skip this place.